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“Good airport hotel”

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Holiday Inn Express Los Angeles-LAX Airport
Ranked #64 of 349 Hotels in Los Angeles
Melbourne, Australia
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Good airport hotel”
4 of 5 bubbles Reviewed 19 July 2014

Well located to the airport and car rental locations. Nearby a new McDonalds opposite, 7Eleven, Sizzler, and Dennys around the corner. Location is handy to freeways to Santa Monica and south to Disneyland, or east to downtown LA. A reasonable size room for 2 adults and 2 teenage children with 2 queen size beds in the room. A good hotel at a affordable price for a few days stopover.

  • Stayed June 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank CrispyAmbulance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,349 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (128)
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English first
Bogue Chitto, MS
Level Contributor
82 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 18 July 2014

We spent two nights here on this trip; we arrived on a late flight, so the shuttle picked us up and took us to the hotel. The next morning the shuttle delivered us back to the airport so that we could pick up our rental car.

Our executive king room was spacious and very comfortable. The Landings Grill downstairs provides delicious food.
Will definitely stay here again.

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank 354nancyb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bergen, Norway
Level Contributor
126 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
4 of 5 bubbles Reviewed 18 July 2014

A smooth good service minded check-in and check-out, a good sized hotel room and no particular noise from the airport or freeway , free and a great breakfast...actually one of the best we have had in any American hotel in a long time! Free airport shuttle, on time and also very service minded!

  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kjetil-Sk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
410 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 167 helpful votes
4 of 5 bubbles Reviewed 12 July 2014

Arrived to be given key to an occupied room. So back to reception. Next room ok and cleared car so we could return it to Alamo. Ticket given at reception did not work in barrier so back again to reception. Despite these minor issues the room was good and the breakfast lovely. Slept well no airport noise to disturb. Free transport to terminals.

  • Stayed June 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Heather M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warrington, United Kingdom
Level Contributor
89 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed 11 July 2014

We booked this hotel for its proximity to LAX but more importantly, its proximity to car rental pick up locations (Avis). I liked this hotel as it was far enough away from LAX to get some peace and quiet after a long flight from the UK. My criteria for a good stay in a hotel are: clean, comfortable, reasonably noise free and helpful staff. Tick all of these, I was able to get a good night’s rest post flight and that's all I really need of an airport hotel.

Some tips:
The hotel is serviced by a free courtesy bus which you need call (via courtesy phone) and arrange collection. If arriving at the Tom Bradley International Terminal the phones are located on the right side of the public side of the TB terminal (after clearing immigration) there are a couple of hotel phones and you need the Holiday Inn one. You then should go and wait in the courtesy bus waiting area which is through the nearest doors to the right of the courtesy phones, go to the red zone waiting area, the bus will arrive (we waited about 15 mins) and collect you. It is customary to tip (in US) if the driver helps you with bags ($1 a bag seems acceptable).

We had a car rental to collect the day after we arrived, from the Avis lot. This is just down the street, a short walk! Yes that's right a short walk (5 mins tops). Certainly, in daylight hours the area is safe so you don't need a taxi to take you there and the advantage to us, we were able to leave luggage at hotel and go and collect the car come back pick up luggage and we were on our way.

Although we did not use the local restaurants we found the 24 hour 7 Eleven at the back of the hotel very useful to get a couple of sandwiches and some refreshments. It’s a well-stocked shop where you can get a range of food and beverages (including beer). But note no matter how old you are take some ID if you want to buy some alcohol from them, they will ask!

I recommend this hotel without reservation.

  • Stayed June 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
5 Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
68 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 bubbles Reviewed 10 July 2014

We booked a room with a king bed, and when we arrived at the room it turned out to be a queen bed (if it wasn't a queen bed then it is the narrowest king bed I have ever seen), end of corridor, and the room was a little tired. We could have gone back downstairs, however, we had a lot of luggage, we were beat; so we decided to just get on with our re-packing and not bother requesting a room change. During the night I wish I had, but it was a little late to do so. The bed was uncomfortable and we couldn't keep the room cool enough with the AC.
Positives: the breakfast was great, as most others have commented. Big variety, well cooked and tasty food. The location is very central and the transfers to LAX on the half hour are timely as well. The staff were very prompt and professional as well. It is extremely sound proof- never heard a plane.

  • Stayed June 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Greg_N_C_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Los Angeles-LAX Airport, responded to this review, 28 July 2014
Dear Greg_N_C_10,

Thank you for your review and for enumerating the good, the bad and the opportunities to improve. Whilst I am pleased with the good comments, I truly value the negative comments as this gives us the opportunity of improving what we can offer. I am sorry for the shortcomings you have experienced during your stay with us. As we continually strive for excellence in customer service, we maintain the ideal of keeping guest satisfaction as our top priority. This feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lancaster, Ohio
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 8 July 2014

We stayed here over Father's Day Weekend and this hotel was actually our second choice. Our first choice was booked so I took a chance on staying here. My main concern was that the hotel was so close to the airport that I feared our sleep would be disturbed by the planes flying in and out of LAX. That never happened. I don't think that we ever heard a plane the entire time that we stayed there even though our room faced the direction of the airport. The hotel itself is showing it's age. It could use some updating. However, the room and public areas were kept extremely clean and everything was in good operating order. In a nutshell, the hotel staff makes the very best out of what they have to work with. Free Wi-Fi in the rooms that worked flawlessly. One thing that impressed me with the free breakfast was that the staff never let any of the food run out. This included a couple days that the hotel was completely booked and at times the dining room was so swamped that they had to open an adjoining meeting room for people to sit and eat. We stayed in a standard room so there was no microwave or fridge which we really didn't need. The hotel was a very short distance from where we rented our rental car which made returning it a breeze. It was also a short distance to the 405 which made it extremely convenient to get to anywhere we needed to go. Parking could be a problem if you arrive late at night as the lot seems to get pretty full in the evenings. There's a McDonald's right across the street as well as other restaurants within easy walking distance. The price was very reasonable assuming that you are not looking for a lot of frills. Our experience was so good that this hotel will most likely become our new first choice when we visit Los Angeles.

Room Tip: The elevators are terribly slow. As such, I would suggest that you request a room on one of the low...
See more room tips
  • Stayed June 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Mel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Los Angeles-LAX Airport

Property: Holiday Inn Express Los Angeles-LAX Airport
Address: 8620 Airport Boulevard, Los Angeles, CA 90045-4246
Phone Number:
Region: United States > California > Los Angeles > LAX Area , Westside
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#61 Family Hotel in Los Angeles
#85 Business Hotel in Los Angeles
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Express Los Angeles-LAX Airport 3*
Number of rooms: 160
Reservation Options:
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Also Known As:
Holiday Inn Express Los Angeles-Lax Airport Hotel Los Angeles
Howard Johnson Los Angeles
Los Angeles Howard Johnson

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