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“Very Dissapointed”

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Los Angeles Airport Marriott
Ranked #70 of 355 Hotels in Los Angeles
Reviewed 3 July 2012

The hotel is actually ok but my experience was negative due to the shuttle service from the airport. I waited over 45 minutes for a shuttle and finally gave up and caught a taxi for the 2 mile ride. Granted the hotel did reimburse me and gave me 20,000 points for my troubles but the wait had already made me vow never to book this property again. I called the hotel 3 times and was told each time that the shuttle was coming- unfortunately I was waiting at terminal 7 (United terminal) so each time a shuttle passed it was full and made no stops. The room was older but quiet and overall comfortable but the 45 minute plus wait is no way to treat a customer. One recommendation for other travellers is to take the Hilton shuttle and walk back to the Marriott (at least 5 Hilton shuttles came by during my wait).

  • Stayed: June 2012, travelled on business
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3  Thank MTCB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,795 - 1,801 of 2,773 reviews

Reviewed 1 July 2012

It's a chain hotel, but the staff couldn't be friendlier or more helpful if they owned the place. The location is perfect for the airport, but also good for getting into and out of downtown LA, Santa Monica and other parts of CA. There's even a reasonable public transport network if you don't want to drive. Excellent breakfasts, free airport shuttle and a pool and spa.

  • Stayed: December 2011, travelled as a couple
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1  Thank HelenMcCarthy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2012

booked one night at this hotel; followed by an early morning flight.

can't beat this hotel. nice amenities and rooms are of standard Marriott fare. The bar downstairs is very good.

the free shuttle runs continuously.

the concierge lounge is very good and is well stocked.

  • Stayed: June 2012, travelled on business
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Thank scrutineer44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2012

Stayed two nights on arrival to Los Angeles. Room was clean and comfortable with a nice view of the pool area. Breakfast was very good and breakfast staff very friendly and helpful. The pool is nice but unfortunately was the hot bubble pool out of order. Would probably stay here again if staying in LAX area.

  • Stayed: June 2012, travelled with family
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Thank Nikon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2012

The bed are very comfortable. As usual Marriott staff is very focused on their guests. Excellent pool and spa area in the center of the courtyard.
Plus, 24 hour shuttle service to the airport.

Room Tip: Ask for a room in the interior facing the courtyard.
See more room tips
  • Stayed: June 2012, travelled on business
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Thank deaconridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 June 2012

Couldn't fault the hotel for being a decent standard airport hotel, however, insist on a double/double if you can get it. The Queens are very small and cramped. Also insist on a room away from the elevator and if at all possible on the 3rd floor or above. Traffic is constant on both W.Century blvd and Airport blvd and I mean 24 hour. If you don't get an internal room, you will struggle to sleep unless you are pretty high up.
Rooms were clean and well maintained and service was very good. The bar is a little noisy, but there was a big hockey game on at the time, so I assume this is not the norm and it only intrudes for as long as you are in there anyway.
Decent, if a little pricey for breakfast.

Room Tip: High up, away from the elevators and aim for a double/double. If at all possible, get one overlookin...
See more room tips
  • Stayed: May 2012, travelled on business
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Thank Atric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 June 2012

We stayed here fr 3 nights while in LA and would go back again.

Positives: nice large rooms, shuttle to and from airport, cafe, nice pool, gym and helpful staff

Negatives: a bit out of the way (although tours will collect you from the hotel). Not close to many cafes or restaurants although a fast food good burger about 3 blocks down.

Also we didn't here even one plane during the whole stay so dont worry about plane noise interrupting your sleep.

  • Stayed: February 2012, travelled as a couple
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1  Thank K M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Los Angeles Airport Marriott

Address: 5855 West Century Boulevard, Los Angeles, CA 90045
Region: United States > California > Los Angeles > LAX Area , Westside
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#29 Luxury Hotel in Los Angeles
#32 Romantic Hotel in Los Angeles
#43 Family Hotel in Los Angeles
#56 Business Hotel in Los Angeles
Price Range: £117 - £197 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Los Angeles Airport Marriott 4*
Number of rooms: 1004
Official Description (provided by the hotel):
Discover spacious rooms, innovative amenities and a sophisticated atmosphere when you book a stay at luxurious Los Angeles Airport Marriott. Our hotel near LAX offers a complimentary shuttle service to the airport, less than 1.5 miles away. Other nearby points of interest close to our hotel in Los Angeles, California include the Hollywood Walk of Fame, Manhattan Beach, Third Street Promenade and a variety of shopping and dining. The Ocean Express Beach Trolley stops at the hotel every 30 minutes to transport guests to Manhattan Beach. Guest rooms at our LAX hotel feature plush bedding and modern technologies. Business travelers will appreciate high-speed Internet access, spacious work desks and ergonomic chairs. Our Marriott features two popular restaurants in addition to a sports bar and Starbucks(R) coffeehouse. Active travelers will enjoy our resort-style pool and state-of-the-art fitness center. ... more   less 
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Also Known As:
Los Angeles Airport Marriott Hotel Los Angeles
Los Angeles Marriott
Marriott Los Angeles Airport

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