We stayed for 5 nights early Sept and would recommend it. We received a very warm welcome from the concierge staff...great attitude. All the staff had a great customer service attitude which is often missing in bigger hotels. Our room was large and the balcony a welcome bonus. The coffee machine made a decent filter coffee and the choice of firm or soft pillows felt like added value. The only downside in the room was noisy airconditioning which we had to turn off to get to sleep.
Food in the restaurant was consistently high standard and we enjoyed eating outdoors.
My son enjoyed the Dive in Movie evening in the pool...nice idea!
The staff in the gift shop were particularly competent on advising the best options for travel to local attractions (we took the open top bus to Santa Monica beach and used the free shuttle to the metro to go to Hollywood Boulevard) The regular shuttle to Universal Studios was great for a hassle free night out at their City Walks where there are live bands, top notch cinemas, lots of restaurants etc. A concierge drove the shuttle bus, so it felt like a friend coming to pick you up after your evening out!More
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