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“Nice boutique hotel”
Review of The Garland

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The Garland
Ranked #15 of 355 Hotels in Los Angeles
Certificate of Excellence
GreenLeadersSilver level
Reviewed 2 August 2014

We stayed in April 2014 and planned a few days at Universal City. Very nice, clean, and friendly. Breakfast was very good (choice of buffet or a la carte). Free shuttle to Universal City was a plus. Staff was always available.

Room Tip: Even though the hotel faces a major freeway, the noise was barely noticeable. They are renovating ea...
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  • Stayed: April 2014, travelled with family
    • Value
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    • Service
1  Thank languer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel M, Manager at The Garland, responded to this reviewResponded 2 August 2014

Ianguer

Thanks for your great feedback about the hotel. It's good to know that you liked our breakfast options, complimentary shuttle and friendly staff. We hope to see you soon!

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1,677 - 1,683 of 3,213 reviews

Reviewed 28 July 2014

We stayed at this hotel for a week and found a building site. The block we were put in had only one lift working as the main entrance was partitioned off whilst work was being completed. We were not allowed to use the stairs, except for fire, as these were also blocked from guests. It took up to 15 mins to get the lift to and from the room. The main access to the building was closed and you had to use the back entrance with stairs, great for carrying up and down suitcases. Our room had an adjoining door to another room, it had no sound proofing so the guests in the next room could be heard talking, TV, snoring, coughing etc, this kept us awake most nights. Final moan was $19/night for parking your car. The next stage of building work is to be done during November and that block will be closed to customers. Hugely disappointing. Probably worth avoiding till all works have been completed.

  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
3  Thank Lynne240263
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel M, Manager at The Garland, responded to this reviewResponded 2 August 2014

Lynne240263

Thanks for sharing your feedback with us. We are sorry for all the inconveniences you had during your stay and for not being able to meet your expectations. We hope you come back to experience our new product "The Garland" when visiting Los Angeles.

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Reviewed 26 July 2014

We visited Hollywood with our kids for the very first time and when we arrived unfortunately, a pretty cool welcome. At first one of the reception staff was pretty rude and nonchalant, which really brought the tone of it down. After a bit of a room issue, Andrea sorted it all out and our new room was wonderful. the room had a balcony and was pretty spacious. The pool is the jewel - having a bar that was operated everyday, and movies at night for the kids poolside, and kids activities run by Kiley, the pool really drew in people and it had a resort feel to it. Just lovely. Nice to sit there and relax while the kids were watching a movie and have a cocktail. the restaurant and the staff were awesome and warm and the food was spot on. as they were in the middle of refurbishment, there was a little disruption but all in all pretty good. On site laundry was good for families. Free shuttle to the metro and universal made things pretty good.

  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank MsbeaMsbea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel M, Manager at The Garland, responded to this reviewResponded 2 August 2014

Msbea:

Thanks for reviewing the hotel and for your lovely comments. I am sorry that the check in process wasn't smooth but glad that Andrea was able to recover from it.
We'll share your feedback with our team. We look forward to having you back so you can experience our new product, "The Garland".

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Reviewed 26 July 2014

The Worst experience I've ever had at a hotel. Their fire alarm was broken and started going off at 1am.It was EXTREMELY LOUD. It continued to go on and off for 3 hours. I didn't get to sleep until 4:30am. I spoke to the manager, Andrea the next day and asked for a refund or at least at discount and they would not do anything! Unbelievable! She said she spoke to the Director of Rooms or something like that and he said all we could do is offer me a free breakfast! I paid $330/night for this room - are you kidding me? I'm shocked, really. Not only that, but Andrea kept lying to me and giving me ridiculous answers. She kept saying they did everything to keep everybody safe? Safe from what!!? There was no fire! She said they didn't know there was no fire until the fire department showed up and checked everything and in the meantime they were working hard to keep all of the guests safe...REALLY? Then how come nobody called me or came to my room to tell my to evacuate? I didn't even know what the noise was at first AND nobody tried to keep me safe. I kept trying to call the front desk and they didn't answer. Her answers were utter nonsense. I'm so upset about my experience. I actually have narcolepsy and it is really bad for me to not get sleep - it worsens my condition horribly. But the hotel didn't care. They refused to give me as much as a discount. Just unbelievable.

  • Stayed: July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
2  Thank Matt B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel M, Manager at The Garland, responded to this reviewResponded 31 July 2014

Matt B

We are terribly sorry for the inconvenience caused by the fire alarm during your stay.
While this certainly was an inconvenience, we are 100% committed to providing a safe environment for our guests. The fire department and alarm company have reported that the alarm was a result of an electrical failure with a sensor and there was no immediate danger to our guests. Rest assured that it was not a prank or an avoidable malfunction with the system. However, the overwhelming majority of the guests who were inconvenienced by the fire alarm were understanding of the situation and appreciated our response and the fact that they were in an establishment that was committed to their safety.

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Reviewed 24 July 2014

This hotel was easy to find. It is especially good if you want to visit Universal Studios and the hotel tram will take you there (unfortunately we did not know this and had paid extra for Universal to pick us up!) It is small and customer service good. We stayed 2 nights and were allocated one of the newly refurbished rooms. This was the best hotel we stayed in on our California coast trip. The room was bright, airy, trendy and very comfortable. The rooms were serviced daily. I think the room had hardly been used. The bathroom was really sparkling. There was a fridge, hair dryer and lots of power points including one specifically for charging devices. There was a balcony and although right beside the freeway the noise was eliminated when the balcony door was shut. The air con was still the older style controlled by a new wall panel - although it worked we found it difficult to stop fan which was quite noisy. We were in a corner room and it was very quiet in the corridor. We used the hotel pool one afternoon and found it small but able to accommodate everyone that day. We also ate in the Blackboard restaurant, we had breakfast one morning - excellent food, staff and service. I like a good cup of tea and this was the only hotel in California who made it correctly ! We also had one evening meal when we used the complimentary drinks vouchers we were offered at check in, again the food and service was excellent. If I had any gripes about this hotel it would be the car parking charges - it was the only one of 8 hotels we stayed in during our 3 week holiday in California that we were charged for. Also as the hotel is going through renovation it was quite a walk from the car park to the lift, and then a floor's length walk to our room, as the lift closest to our room was not in use. Although not overly impressed with Los Angeles I would go back to stay in this hotel.

Room Tip: As the hotel is undegoing renovation (we were in Elderado part) only one lift is servicing the block...
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  • Stayed: July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank puddleplum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel M, Manager at The Garland, responded to this reviewResponded 25 July 2014

Puddleplum:

Thanks for taking the time to write such a lovely review of the hotel. We are glad that you were able to enjoy our services and facilities. As you may know parking charges in Los Angeles are quite expensive but we still have lower rates than our competitors.
We'll share your comments with our team and we hope to have you back when visiting LA! Safe travels!

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Reviewed 22 July 2014

The Beverly Garland is a good place to stay for visiting tourists in Los Angeles and Hollywood in particular. It is very central to Universal studios and the hotel amenities are well maintained and comfortable.

  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
2  Thank thingamajig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel M, Manager at The Garland, responded to this reviewResponded 25 July 2014

Thingamajig

Thanks for sharing your feedback with us. As you say we do have an ideal location to most of the attraction in town and our guests do like that. We look forward to having you back when in LA! Warm regards.

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Reviewed 20 July 2014 via mobile

This is a charming spanish style hotel, owned by former Hollywood actress (I learned there)
It is very well located near Ventura boulevard, near parks.
However it lays in a quite quiet area.
We got a good relax, between all those touristic walk and ecc...
Access to LA was easy

We also enjoyed the food and no complain to service, staff was cool and helpful (in their way ...)
I would recommend

Stayed: September 2013
3  Thank Ivan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel M, Manager at The Garland, responded to this reviewResponded 21 July 2014

Ivan S

Thanks for sharing your feedback about the property. We are pleased to read that you enjoyed our hotel, its history and our helpfull staff. We hope to have you back when visiting Los Angeles in a near future. Safe travels!

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Additional Information about The Garland

Address: 4222 Vineland Avenue, Los Angeles, CA 91602-3318 (Formerly Beverly Garland's Holiday Inn)
Phone Number:
Region: United States > California > Los Angeles
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Los Angeles
#9 Luxury Hotel in Los Angeles
#13 Green Hotel in Los Angeles
#14 Romantic Hotel in Los Angeles
#32 Business Hotel in Los Angeles
Price Range: £161 - £255 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Garland 4*
Number of rooms: 257
Official Description (provided by the hotel):
Walk into The Garland and you're instantly transported to a secluded, urban oasis, yet close to all the action and excitement of Universal Studios, Hollywood and LA's best attractions. Nestled within seven tree-shaded acres, this authentic LA experience is complete with a welcoming vibe and modern amenities to keep you plugged in, yet completely relaxed. Our guests enjoy a glittering pool under sunny skies, dining on savory dishes and sipping perfect martinis during sunset. The Garland is setting the standard for 'Retro-cool'. Check in and check it out. ... more   less 
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Also Known As:
Beverly Garland`s Holiday Hotel Los Angeles
Holiday Inn Beverly Garlands
Holiday Inn Los Angeles
Los Angeles Holiday Inn

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