I was so excited to stay at Sportsmen's given its history and cool vibe, but we had an absolutely terrible experience there.
Checkin was a breeze with friendly staff and funky decor in the lobby, but when we got into our room I discovered a typed-up note explaining that the water would be shut off from 9 pm. until the following morning. The note helpfully explained that the toilets in the room would flush "only once" in that interim. There was absolutely no mention of this at checkin - if there had been, I would have canceled the reservation and gone somewhere else. A hotel without working water is like a restaurant without food - why are we paying for this? But we were excited about staying at Sportsmen's and had already loaded into our room so we decided to make the best of things.
We went down to the pool for a swim, only to be almost immediately kicked out of the deep end by an outside syncronized swimming group (Aqualillies, according to the giant banner they had hung up near the pool) using the pool for practice. Excuse me? Hotel guests can't use the pool because an outside group gets to use it for practice? How insulting. We were free to hang out in the shallow end with the children, but who wants to do that? Adding to the ambience was the Aqualillies' blaring PA speaker shouting out their routine instructions, plus crappy modern Top 40 music that was twice as loud as the poolside bar's own speakers. When I want to relax on a Sunday evening in a Vintage Midcentury Modern LA hotel, blaring Ke$ha and Pitbull doesn't really fit the vibe at all. Adding insult to injury, the Aqualillies coach informed us that they'd be using the pool until 9 pm, when it closed.
Frustrated, we retired to our poolside room for a quick shower before the water was turned off, but the Aqualillies' PA speaker was still so loud inside our room that relaxing was impossible. This went on for the next hour - yelling instructions, counting through routines - "ONE TWO THREE FOUR!' - blaring music - until their practice ended and the pool closed. What a miserable, uncomfortable evening!
Fed up, I called the Manager-on-Duty - Randall - asking why we hadn't been told about the water, why we couldn't use the pool, etc. - and only got semantic games and deflecting excuses ("The pool isn't technically closed - you can still use the shallow end" and "The water thing was a surprise to us too"). Randall was completely polite the entire time, but also completely ineffective at doing anything to fix the terrible situation - the most he offered was to comp our parking (under $20 off of a folio bill in the hundreds) and later offered to keep the pool open later for us (but how would we shower off afterwards, Randall?).
I have no idea if this experience is typical, but if I had an inclination that something like this could happen I would have steered clear. There are MANY choices of hotels in the immediate area, and barring some sort of effort by the management of Sportsmen's to fix this awful experience, I won't be back. It's a shame - the place is really cool and has a proud history behind it.
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- Also Known As:
- Sportsmen`s Hotel Los Angeles
- Sportsmens Hotel Los Angeles