LA was the first stop of our 3 week honeymoon and after recommendations from friends we decided to stay at Hilton Universal City and we are so glad that we did! What a great hotel with amazing staff.
We arrived at the hotel after our flight from Sydney at about 12pm. We were greeted by the porters who took care of our luggage and showed us through to Reception. I can't recall the name of the guy that checked us in but his service was exceptional and to our surprise our room was ready. Out of the 6 hotels we stayed at during or honeymoon this was hands down the most seamless and welcoming check in that we encountered. Our room was an alcove room on the 18th floor with great views of Universal Studios. Moments after we arrived we received a lovely surprise from my family to congratulate us and a small gift from the hotel which was a great start to our stay. The rooms are well appointed and very comfortable. We had room service a couple times and the food was great and staff efficient. The buffet breakfast is good also!
We found the location of the hotel was great- walking distance to Universal Studios and we walked to the station down the street to get the Metro into Hollywood which is only one stop away. We chose to use the town car a couple times to go to Warner Brothers and to pick up our hire car in Hollywood which was a little bit exxy but convenient.
The ladies at the tour desk were fantastic, especially Dora - she is an asset to your hotel! The only let down was the staff at the Starbucks cafe - they were the only staff we came across that seemed disinterested and unfriendly which is dissapointing as it lets the rest of the team down.
Overall, fantastic stay and we could not recommend this hotel enough! Thanks to all the staff that made our stay a memorable one!
- Official Description (provided by the hotel):
- Enjoy AAA Four Diamond facility with over six acres of landscape in the Hollywood Hills and stunning views of glittering Los Angeles. The hotel provides a sophisticated experience combined with a superior level of service. A welcomed respite, each spacious guest room and suite is flavored with class and comfort, showcasing valued amenities for the well-traveled guest. Continually working toward greater sustainability, the property was also recently awarded the Gold level certified by Green Seal for environmental lodging, The Hilton Los Angeles/Universal City hotel is located steps from Universal Studios Hollywood and CityWalk Los Angeles. ... more less
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- Also Known As:
- Hilton Los Angeles / Universal City Hotel Los Angeles
- Hilton Universal City
- Universal Hilton
- Los Angeles Hilton