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“Honeymoon”

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Hilton Los Angeles/Universal City
Ranked #55 of 350 Hotels in Los Angeles
GreenLeadersGold level
Rishon Le Zion, HaMerkaz, Israel
Level 5 Contributor
93 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Honeymoon”
Reviewed 14 October 2012

Hilton Universal City was our honeymoon's first hotel. After two flights and almost 20 hours on the roads (we came from Israel), we recieved an amazing service. Besides the free WiFi in the hotel lobby (for the first hour only), the receptionist upgraded our room floor (from a lower one to an uppre one). The view from there was great - Universal Studio. The hotel staff was very polite and helped us with everything, including sending us to another hotel a package (unharmed) that we forgot in our room. we would definitley go back to this hotel if we ever get to LA again.

Room Tip: Ask from the reception an upper room with a view to universal studios.
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  • Stayed September 2012, travelled as a couple
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Helpful?
Thank Sagi Ve Ilana G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Canberra, Australia
Level 6 Contributor
165 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 14 October 2012

After three weeks on the road LA was our final destination and the Hilton fitted the bill well. Good hotel within an easy walk to Universal Studios and Citywalk. Hotel was easy to check into and efficient. We had a corner room which was a good size, above average compared to some other Hiltons.

The buffet breakfast was reasonably priced and provided a good variety. The Cafe/bar food was also pretty good.

The tour desk staff were great. Friendly, efficient and helpful. The tour suggested was pretty good and the ride to Hollywood quick along the 101.

Overall, a good experience in a good hotel. A relaxing end to our US trip.

Room Tip: Higher floor and a corner room which is larger.
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  • Stayed October 2012, travelled with family
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Helpful?
Thank Loud1Canberra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane
Level 3 Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 14 October 2012

Arrived on an early moning flight from Brisbane no early check in available was told to leave luggage at bell services was also given a breakfast voucher for Continental breakfast which provided a very reviving cup of tea
We then caught the hop on hop off LA tour to fil in time before checkin this stopped right out the front of the hotel
Room was an executive king with couch plenty roomy enough very clean and comfortable
Bathroom had tub wth shower over and very good qualith amenities
Ordered room servce portions were enormous and very tasty
Very happy the service room and food from this Hilto

Stayed October 2012, travelled as a couple
Helpful?
1 Thank jayjay797
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, WA
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 October 2012

This is a decent hotel with great service. The downside, the hotel was built in the 80s and looks it. The rooms are fine. I've stayed here twice and the second time the shower drain was clogged and showering resulted in an ankle deep bath. The up side, the staff is very friendly and helpful and the location is great if you have business in Universal City or are visiting the park.

  • Stayed September 2012, travelled on business
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Helpful?
Thank coffeette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonUniversal, Manager at Hilton Los Angeles/Universal City, responded to this review, 18 December 2012
Dear Guest,

Thank you for your feedback and for choosing to return to Hilton Universal a second time. I am sorry to hear that you had difficulty with your second room, but pleased that our staff was able to quickly rectify the situation. We look forward to hosting you again the next time you are in Los Angeles.

Regards,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tucson, Arizona
Level 6 Contributor
101 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 10 October 2012

Great location, the corner rooms are especially nice with lots of room. We had 1570 and friends had 1758, both corner rooms with nice views (1570 overlooks Universal Theme Park). The staff was helpful, internet access was adequate (it was provided free for our conference so I don't know what the cost is), conference rooms were good but there isn't very modern A/V equipment built-in as it is an old hotel.

Room Tip: Corner rooms are the best.
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  • Stayed October 2012, travelled on business
    • Value
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Helpful?
Thank OnTheRoadTucsonAZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coral Springs, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 October 2012

Never again! This is by far the worst hilton property i have EVER stayed at! Me and my girlfriend came from south florida all the way to LA to celebrate my birthday for 3 nights and what a mistake that was! when we first arrived & checked in to the hotel it was around 8pm we made sure to put my girlfriends name on the room just incase her key got deactivated or she lost it and wasnt with me she could be issued a new one. So of course we needed to shower & start getting ready for the night so as soon as we walked in the room we started undressing while my shirt was off and my girlfriend was ONLY wearing her underwear we were walked in on by another guest & as mad and upset as we were we didnt even fight for our room to be credited (which is what anyone else would have done) we were in to big of a rush to meet our friends so we called the front desk and they apoligized and told us they had an error with there computer system which is 100% not true! The man who checked us in most likley didnt check us in all the way and the room would have still shown vacant ready in the system allowing another gst to also be checked into the room !!!!! still rushing 2finish our hair and makeup we realized the toilet was running so we called the fd & explained we were still in the room please send someone up when we leave which would have been in 30 minutes and of course 10 minutes later we get a knock on the door from maintence with his big cart trying to come in the room which delayed us again !!! such a nightmare it only gets worse!! the next day we wanted to go shooping and called the fd to scheduale a set time they could refresh the room when we came back the room had still not been cleaned, they then sent someone to clean it. Later that same night we went downstairs to there seafood buffet which we asked the host if we would be able to charge to the room they said YES! At the end of our dinner we were told it was impossble to charge to the room because our incidentals were in cash form and not on a debit or credit card that we must pay cash or credit now for our meal a complete bomb was drooped on us we planned on using the cash we had put down for incidentals that night so we could use our left over cash to have a good time otherwise we would have never spent 50.00 each on a gross buffet!! Anyways we are finally checking out the next morning =) happy to leave was an understatement before leaving i had called the front desk to see if i could put the room and tax on my debit card and recieve the cash i had put down back the only thing was my debit card was in florida and explained my mom can fax the card over and i could fill out the cc authorization form and present my id that matched the card they said yes!!! later to find out they would not accept my card bc they needed confirmation i had money on my card are you kidding me!!!!!!! they wouldnt even authorize it to see they wanted to call my bank which they claim they coudlnt get in touch with????? while waiting 45 minutes in the lobby for the manager to come and let me know they dont alliow credit card authorizations on the weekend ( are you kidding me thats the excuse they now have come up with 45 minutes later if that was the case they would have said that to begin with ) so furious because i have worked at 2 hilton properties and i no the onq system no matter if it was a weekend or a day you dont need to call the bank you simply swipe the card and it will automaticaly authorize!it was a nightmare by the end of the stay i was hysterically crying in the lobby HYSTERICAL the manager then allowed me ( probley only because i was crying from being so upset) to charge 70.00 on my debit card that way i could recieve 70.00 back in cash but wait i thought you werent able to get in touch with my bank??? and i thought you didnt allow cc authorizations on the weekend!!!!!! what a joke this hotel should just be knocked down to the ground and replaced with a Mc.Donalds because thats were i felt i was!!!! I would never allow my friends, family or even people i met at the gas station to consider staying here! (keep in mind i never complain ever! at first i wasnt even going to say anything its been about 3 months since this has happened the only reason i wasted my time writting this is becuse i still think about how horrible of an experience this was)

Room Tip: do not stay here and you will have a good trip
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Stayed June 2012, travelled with friends
Helpful?
2 Thank andreamorgan34153
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonUniversal, Manager at Hilton Los Angeles/Universal City, responded to this review, 13 October 2012
Dear Ms. Morgan,

Thank you for your review of your recent stay. We sincerely regret to hear about the experience you had at our property. This is not typical of our hotel and your comments have been reviewed in detail with the appropriate management. Please understand that as a large scale hotel and place of business, the policies we have in place are to protect our customers credit and identity. While there are work-arounds for unique circumstances, as you experienced, our staff is trained to follow security measures closely when a credit card is not physically present. Also, please know that our restaurant welcomes room charges as payment, however, the wait staff is required to verify that there is a large enough deposit on file to cover all incidentals before processing. Again, we apologize for any miscommunication or inconsistencies you received in service while you were at the hotel. We would like to further resolve this with you if possible. Feel free to reach out directly. We look forward to hearing from you.

Regards,
Hotel Managment
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Kaneohe, HI
Level 6 Contributor
176 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
Reviewed 7 October 2012

I stayed here three nights while attending the "60th Anniversary Cinerama Festival" in nearby Hollywood, and thought the rooms, food and service were pretty much all first rate. The only little quibble I have is that not all the staff seemed anxious to have you there, although the service was mostly pretty good. There were times I had to wait for the staff in the "Hilton Honors" line to get through with their conversations and when they finally did talk to me they didn't seem too concerned about things I needed.

Outside of that, my stay was excellent. The huge room I had (upgraded because of my Hilton Honors status) was on the highest floor of the hotel and had a splendid view of Universal Studios and down the freeway to Hollywood and LA (seen through a lot of smog). I had a very large living area with a little alcove window along with a nice bathroom with lots of great amenities. Although I didn't use it, the TV was large and well located. The bed was a typical huge, soft, luxurious bed with a plethora of pillows. The one time I used room service it was delivered quickly and efficiently and the server was very helpful.

The pool, aside from being small (as one reviewer has noted) is VERY large and luxurious, with a beautiful hot tub along with little cabanas for your relaxation and a nice lawned area that made you feel as if you were in a luxurious private spa. You felt as if you were out in a resort, not right next to one of the busiest of California freeways. It was quiet, uncrowded and VERY nice.

Now on to the Sunday brunch. I read in one or two of the reviews that it was expensive. Now wait just a minute! Unlimited carved turkey, lamb and beef; crab legs, sushi, oysters, CAVIAR(!!!), acres and acres of desserts, and I can't even remember all the other things they had, Oh, okay, let's think about the omelet and freshly made waffle stations and so much more, including fresh squeezed orange juice (they have a machine that squeezes it literally in front of you), unlimited champagne, and my gosh, what do these people want for something like $40??? I have never seen so much food for such a small price. Get over yourselves, people! Totally wonderful and excellent!! My niece and her family joined me for this repast and they were in heaven!

Anyway, just to cap it all of, I enjoyed staying here and would definitely stay again. Great, great, great! HIGHEST RECOMMENDATION!!

Room Tip: Try to get one of the highest floors. Great views!
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  • Stayed October 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Whitsiepoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Los Angeles/Universal City

Property: Hilton Los Angeles/Universal City
Address: 555 Universal Hollywood Drive, Los Angeles, CA 91608-1001
Phone Number:
Region: United States > California > Los Angeles > Central L.A
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Green Hotel in Los Angeles
#28 Family Hotel in Los Angeles
#33 Romantic Hotel in Los Angeles
#54 Business Hotel in Los Angeles
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Hilton Los Angeles/Universal City 3.5*
Number of rooms: 495
Official Description (provided by the hotel):
Enjoy AAA Four Diamond facility with over six acres of landscape in the Hollywood Hills and stunning views of glittering Los Angeles. The hotel provides a sophisticated experience combined with a superior level of service. A welcomed respite, each spacious guest room and suite is flavored with class and comfort, showcasing valued amenities for the well-traveled guest. Continually working toward greater sustainability, the property was also recently awarded the Gold level certified by Green Seal for environmental lodging, The Hilton Los Angeles/Universal City hotel is located steps from Universal Studios Hollywood and CityWalk Los Angeles. ... more   less 
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Also Known As:
Hilton Los Angeles / Universal City Hotel Los Angeles
Hilton Universal City
Universal Hilton
Los Angeles Hilton

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