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“Excellent Hotel, Great Location, Great Service”

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Hilton Los Angeles/Universal City
Ranked #59 of 348 Hotels in Los Angeles
GreenLeadersGold level
Michigan
Level Contributor
102 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Excellent Hotel, Great Location, Great Service”
5 of 5 bubbles Reviewed 9 March 2013

My family and I stayed at the Hilton for seven nights while on vacation so we had a good chance to evaluate the entire complex. Overall, nothing but great things to say. The hotel is well maintained, the rooms are clean and modern, great views, nice pool area, and the location is excellent for vacationing. Obviously, being located so close to Universal Studios/City Walk is a big plus. The hotel has a shuttle that runs back and forth from City Walk every 15 minutes. It’s just as easy to walk the 7 minutes which will put you at the entrance of Universal Studios. The pool at the hotel is very good and it also has a large hot tub and several lounge chairs to enjoy the sunshine. Workout facilities are pretty good by hotel standards with several cardio machines and a separate area with free weights and weight machines. The weekend buffet is amazing (Fri/Sat/Sun). It is not cheap ($47 or $43 on Sunday evening) but you get what you pay for. The variety of good food and desserts is impressive. All of the service was excellent with helpful front desk and staff. The hotel bar had a relaxing atmosphere and had snacks and drink specials during happy hour each evening. I saw a comment on some reviews about the “slow” elevators. Several days while we were there the place was packed but we never felt like we waited a lot of time. They may not be superfast but they certainly are not ridiculously slow either. If you are at this hotel you are probably on vacation or attending a conference or wedding so relax and enjoy it it…waiting a tad bit longer for an elevator ride isn’t a big deal :)

Outside of the Universal area, it is a ten minute drive to Hollywood Blvd/Sunset Strip and if you don’t have a car it’s an easy subway ride. You can be on the beaches of Malibu in about 45 minutes, and the LA zoo is less than thirty. So if you have a car, it is very easy to get around and see other things. This is the approximate amount of time it took us but understand LA traffic can impact the commute time. Also, if you are there for a few days and want to pick up some reasonably prices supplies, there is a shopping plaza within walking distance that has a Ralph's grocery story, Rite Aid, City Wok restaurant, Jamba Juice, and some others places. As long as you don't mind walking up the steep hill on the way back it is very convenient.

Based on my experience I would highly recommend this hotel for business or pleasure.

Room Tip: Depending on your preference, you can have a room view overlooking Universal or the Hollywood Hills...
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  • Stayed March 2013, travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
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2 Thank MichiganTraveler313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,448 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Indianapolis, Indiana
Level Contributor
63 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 7 March 2013

If you need to be close to Universal Studios or the neighborhood our children live in, this hotel is perfectly located. Room is large, bed quite comfortable, linens very nice and all was clean. Carpet a bit tired. Bathroom is adequate, although you can hear activities in bathrooms above and below. View is beautiful, even if it includes the highway. Amenities ok, missing body lotion. Wifi in room worked well, but why do we have to pay an additional charge? One hour free wifi daily in the lobby is appreciated. Doormen and bell staff especially friendly. Breakfast at the hotel was not acceptable, we just tried it once and went elsewhere the rest of the time.

  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank indylady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Redondo Beach, CA
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 7 March 2013

We went to Universal Studios, and wanted a hotel close by so we didn't have to drive. Choice was Hilton and Sheraton. Chose the Hilton, because we got a good AAA rate. The room was clean, quiet with good view from 18th floor. The hotel has a cafe and coffee shop on Lobby floor. Both were good for breakfast with good food/service. We ate by the pool on one of the days. Bus stops every 15 minutes to take to/from Universal Studios. It was very convenient. Had a good time with lots of places to eat/shop at City Walk.

Only complaint is they left only half the towel allotment on the second day. Otherwise would give an excellent rating.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank quirkjl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kansas City, Missouri
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 7 March 2013 via mobile

The Hilton is showing its age. For as large as it is there are only a main restaurant and one bar. The food is the worst, plan all meals OUT except maybe breakfast. I was at convention so tried to eat there. Sunday buffet goes on and on down the halls around the corner , piles of crab claws ,limp greens , overcooked everything. Tried menus only difference is the surprise when you see it and taste it. It's mostly clean. Front desk not overly helpful, the staff is " busy" most of the time. As a designer it really need a make over when their is so much great other hotels in LA.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rufenacht
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonUniversal, Manager at Hilton Los Angeles/Universal City, responded to this review, 14 March 2013
Dear Guest,

Thank you for your feedback of your recent visit to the hotel. We are disappointed to hear that you did not enjoy your dining experiences and found the property not to your expectations. Your comments will be shared with our culinary team and executive office so that we may continue to improve our quality and service. Thank you again for sharing your experience. We hope that you might consider giving us another try the next time you are in the area.

Regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, California
Level Contributor
11 reviews
4 of 5 bubbles Reviewed 5 March 2013

Great location to get to Universal Studios. It was clean and view was nice. Staff was friendly and professional. The beds were small and not the best- but ok. It had everything else we needed. We didn't order room service, but the choices looked great. We were just too busy exploring the city to eat there. There is so much to do near and around this hotel. It was a great choice for us. They could update the decor, but all in all it was very nice.

Room Tip: Get the larger sized bed options for better sleep
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  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gwen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
2 reviews
3 of 5 bubbles Reviewed 2 March 2013

First stay at Hilton Universal not quite satisfied but i will give them a second chance. the only thing that is nice is, so close to City Walk. You can go back and forth to hotel in few minutes. they have a large room and one thing i like about the room is... there's mini FRIDGE. yahoo! and extra pillow and blanket.

  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Jennie O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonUniversal, Manager at Hilton Los Angeles/Universal City, responded to this review, 5 March 2013
Dear Guest,

Thank you for taking the time to share your quick feedback on your recent stay with us via TripAdvisor. We appreciate your kind words and input and we look forward to having you stay with us the next time you are in the area so we might show you an improved hotel experience.

Regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salem, Massachusetts
Level Contributor
70 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 2 March 2013

I only stayed one night and hadn't been here in years. Property is well kept up. Spacious rooms with all the amenities you expect from a full service hotel. One awesome feature was a universal charger that had adapter connections for every conceivable device. Nice feature. Very comfy bed!!! Perfect location right at the gate of universal studios and close to Hollywood.

  • Stayed February 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank marsille
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Los Angeles/Universal City

Property: Hilton Los Angeles/Universal City
Address: 555 Universal Hollywood Drive, Los Angeles, CA 91608-1001
Phone Number:
Region: United States > California > Los Angeles > Central L.A
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Green Hotel in Los Angeles
#29 Family Hotel in Los Angeles
#34 Romantic Hotel in Los Angeles
#55 Business Hotel in Los Angeles
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Hilton Los Angeles/Universal City 3.5*
Number of rooms: 495
Official Description (provided by the hotel):
Enjoy AAA Four Diamond facility with over six acres of landscape in the Hollywood Hills and stunning views of glittering Los Angeles. The hotel provides a sophisticated experience combined with a superior level of service. A welcomed respite, each spacious guest room and suite is flavored with class and comfort, showcasing valued amenities for the well-traveled guest. Continually working toward greater sustainability, the property was also recently awarded the Gold level certified by Green Seal for environmental lodging, The Hilton Los Angeles/Universal City hotel is located steps from Universal Studios Hollywood and CityWalk Los Angeles. ... more   less 
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Also Known As:
Hilton Los Angeles / Universal City Hotel Los Angeles
Hilton Universal City
Universal Hilton
Los Angeles Hilton

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