We stayed at the Hilton Universal City for 3 nights in June. We chose it because of its proximity to Universal Studios, which was the reason for our trip. From the minute we got out of our car we received stellar service from every Hilton employee we encountered. I regret that I did not note all of their names because they each deserve mention. The welcome to the hotel from the valet (Tim) was warm and informative. Check-in was a breeze and the bags were immediately brought up with us. We used valet parking and our car was ready before we were every time just by calling down to the valet station. We ordered room service the first morning because our 9 year old son thought it was so cool. The order was exactly right and arrived in 15 minutes!! I have never received room service so quickly. When we called to have the room service table picked up they were just as prompt and arrived within 10 minutes. We had breakfast at Cafe Sierra (ordering off the menu rather than buffet) and our omelets were piping hot and delicious. The seafood and prime rib buffet on Friday night was full of tons of choices of good food. But the service was even better. Our two picky eaters wanted to order from the kids menu and when my son didn't like the spaghetti he ordered they promptly replaced it with delicious mac & cheese that he devoured. The entire time they were attentive, friendly and extremely accommodating. When it was time for dessert they could see the kids eyeing the cupcakes on the buffet and told us to let them have whatever they wanted. The kids' eyes lit up and they were so excited. They even had cotton candy!
The beds were very comfortable and the room was a good size and fit all 4 of us without any issues. Very clean, nice bathrooms with plenty of towels. The thermostat worked great. When the elevators were busy, which seemed to occur because of a big tour that arrived in the middle of our stay, we always saw a staff member helping people get elevators.
For a property next to a theme park, quite honestly I was expecting to pay solely for the location. But this hotel goes the extra mile to take great care of their guests! Not only was it a great location for Universal Studios (short walk or a convenient shuttle ride) but the service was top notch!
- Official Description (provided by the hotel):
- Enjoy AAA Four Diamond facility with over six acres of landscape in the Hollywood Hills and stunning views of glittering Los Angeles. The hotel provides a sophisticated experience combined with a superior level of service. A welcomed respite, each spacious guest room and suite is flavored with class and comfort, showcasing valued amenities for the well-traveled guest. Continually working toward greater sustainability, the property was also recently awarded the Gold level certified by Green Seal for environmental lodging, The Hilton Los Angeles/Universal City hotel is located steps from Universal Studios Hollywood and CityWalk Los Angeles. ... more less
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- Also Known As:
- Hilton Los Angeles / Universal City Hotel Los Angeles
- Hilton Universal City
- Universal Hilton
- Los Angeles Hilton