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Hilton Los Angeles/Universal City
Ranked #54 of 351 Hotels in Los Angeles
GreenLeadersGold level
Kettering, United Kingdom
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Not so good”
Reviewed 9 June 2014 via mobile

I am sad to say, the hotel is very tired, old green wallpaper !!
The slowest lift ever and a very grumpy checkin.. Why have an in room mini bar , but have it empty.. Fortunately it was just a place to sleep , and the bed was comfortable and clean..
I am sure there are much better about

Stayed June 2014, travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonUniversal, Public Relations Manager at Hilton Los Angeles/Universal City, responded to this review, 11 June 2014
Dear Guest.

Thank you for taking the time to review your recent stay with us. We regret that your stay did not meet your expectations. Guest satisfaction is very important to us. I have reached out to our Executive Office and a representative will contact you to gain a better understanding of your experience. We hope to welcome you back again the next time you travel to the Los Angeles area.


Warmest Regards,

Lorie Towsley
Marketing Manager at Hilton Los Angeles/Universal City
LTowsley@HiltonUniversal.com

Follow us @HiltonUniversal on Twitter and Instagram
Like us on facebook at Facebook.com/HiltonUniversal
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

3,618 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (560)
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English first
Mesa, Arizona
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 June 2014

We stayed at the Hilton Universal City for 3 nights in June. We chose it because of its proximity to Universal Studios, which was the reason for our trip. From the minute we got out of our car we received stellar service from every Hilton employee we encountered. I regret that I did not note all of their names because they each deserve mention. The welcome to the hotel from the valet (Tim) was warm and informative. Check-in was a breeze and the bags were immediately brought up with us. We used valet parking and our car was ready before we were every time just by calling down to the valet station. We ordered room service the first morning because our 9 year old son thought it was so cool. The order was exactly right and arrived in 15 minutes!! I have never received room service so quickly. When we called to have the room service table picked up they were just as prompt and arrived within 10 minutes. We had breakfast at Cafe Sierra (ordering off the menu rather than buffet) and our omelets were piping hot and delicious. The seafood and prime rib buffet on Friday night was full of tons of choices of good food. But the service was even better. Our two picky eaters wanted to order from the kids menu and when my son didn't like the spaghetti he ordered they promptly replaced it with delicious mac & cheese that he devoured. The entire time they were attentive, friendly and extremely accommodating. When it was time for dessert they could see the kids eyeing the cupcakes on the buffet and told us to let them have whatever they wanted. The kids' eyes lit up and they were so excited. They even had cotton candy!

The beds were very comfortable and the room was a good size and fit all 4 of us without any issues. Very clean, nice bathrooms with plenty of towels. The thermostat worked great. When the elevators were busy, which seemed to occur because of a big tour that arrived in the middle of our stay, we always saw a staff member helping people get elevators.

For a property next to a theme park, quite honestly I was expecting to pay solely for the location. But this hotel goes the extra mile to take great care of their guests! Not only was it a great location for Universal Studios (short walk or a convenient shuttle ride) but the service was top notch!

Highly recommended!!

  • Stayed June 2014, travelled with family
    • Value
    • Rooms
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wolverhampton, United Kingdom
Level 6 Contributor
203 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed 6 June 2014

Stopped for 2 nights when in LA.
Hotel everything you would expect from a Hilton - rooms clean, staff friendly and helpful.
Location was excellent .. a 3minute walk to universal, free shuttle if really lazy.
Car parking is a ripoff .. why do they charge guests .. I hate this.
We had buffet on 1st night ($50 each) and a great selection of food.
A short drive to hollywood boulevard and next to freeway so cant complain about location.
The elevators seemed to take forever - it appeared only 2 out of 5 were ever working !
Prices at bar were reasonable.
Would certainly stop here again.

Room Tip: high floor and away from elevator ..
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tupelo, Mississippi, United States
Level 3 Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 5 June 2014

This hotel is AWESOME!! The staff was always nice to us and greeted us each and every single time we walked in and out of the hotel. The rooms were very nice and the location is perfect when you visit Universal Studios and if you don't want to walk the short distance to the park, you can ride the bus that picks you up right in front of the hotel and when your day is finished they will take you back to the hotel. We was so tired and thirsty from Universal Studios park, it was nice to have ice cold water with bit of lemon and lime at the front when you walked in. They also had fruit you could take to your room at the front desk and we had a beautiful view of Hollywood Hills from our room. The only complaint that I have were the valet parking was a little pricey at the buffet at night were really expensive. Over $50.00 per person .That's the highest price I've ever seen for a buffet. We went down the hill to eat, it was more affordable. . The pool was nice and take my advice and hit the pool during the day because in the evening it is chilly.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Garfield
Level 4 Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 5 June 2014

We stayed at this hotel for two nights the end of May. We like to base ourselves somewhere in Hollywood to do all the sights north of Anaheim. We both really liked the Hilton. The room was fantastic with great beds(pillows a bit soft for us). It gave us plenty of room to relax after a big day out. The check in process was very quick, the early check in fee of $25 wasn't too bad to get to the room early. Getting to Universal Studios was very easy with the free shuttle bus that ran very often(approx. every 15min.) We did not try the in hotel dining options as there was plenty of places to eat at Universal City Walk. We had a late flight on our last day so we were able to have our luggage stored so we could have a day out before our trip back home to Australia. Every staff member we dealt with was very helpful and we would not hesitate to stay here on our next Californian vacation. Was great to be away from the grubby part of Hollywood!!!

Room Tip: Higher rooms have great views over Hollywood, would like to get room overlooking Universal Studies n...
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonUniversal, Public Relations Manager at Hilton Los Angeles/Universal City, responded to this review, 6 June 2014
Dear Guest,

We are thrilled that your visit was a success, and your insights are certainly invaluable for future guest visiting Los Angeles. We couldn't agree more that the location combined with the amazing team at the Hilton Los Angeles/Universal City hotel makes for a great visit. We do hope your travels bring you back this way again soon, and we would be happy to be of service.

Warmest Regards,

Lorie Towsley
Marketing Manager at Hilton Los Angeles/Universal City
LTowsley@HiltonUniversal.com

Follow us @HiltonUniversal on Twitter and Instagram
Like us on facebook at Facebook.com/HiltonUniversal
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, Gauteng, South Africa
Level 5 Contributor
48 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 4 June 2014 via mobile

The Hilton Universal City hotel is probably one of a few hotels which offers a rare combination of good location, top quality service and overall value for money. Not only does it offer an opportunity to experience the iconic Universal studios and associated attractions (including Hollywood), but it's close proximity to the major routes makes it easier for out-of-towners to access the major routes in the event you choose to drive yourself around. Ideal for both business and pleasure, this hotel boasts effervescent staff who bowled me over by their non-stop positive demeanour, helpfulness and enchanting diligence. I will surely be making this my hotel of choice when in Los Angeles.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CREYSSE
Level 4 Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 3 June 2014

Reception clerk did not have a smile when we checked in and even we had a nice room ( why put a sofa where you can be sitted?) and food ( breakfast), it was not so good.
Will think of it before coming back.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonUniversal, Public Relations Manager at Hilton Los Angeles/Universal City, responded to this review, 4 June 2014
Dear Guest,

Thank you for taking the time to share your feedback with us here on TripAdvisor. We are disappointed to hear that your experience fell short of your expectations. I have spoken with our Executive Office and they will be in touch with you shortly to gain a better understanding of your experience.

We do hope that we will have the opportunity to provide you with a flawless experience in the future should you join us once again.

Again, thank you for your feedback, and please let us know if you have any questions or comments in the meantime.

Warmest Regards,

Lorie Towsley
Marketing Manager at Hilton Los Angeles/Universal City
LTowsley@HiltonUniversal.com

Follow us @HiltonUniversal on Twitter and Instagram
Like us on facebook at Facebook.com/HiltonUniversal
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Los Angeles/Universal City

Property: Hilton Los Angeles/Universal City
Address: 555 Universal Hollywood Drive, Los Angeles, CA 91608-1001
Phone Number:
Region: United States > California > Los Angeles > Central L.A
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Los Angeles
#28 Family Hotel in Los Angeles
#33 Romantic Hotel in Los Angeles
#54 Business Hotel in Los Angeles
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Hilton Los Angeles/Universal City 3.5*
Number of rooms: 495
Official Description (provided by the hotel):
Enjoy AAA Four Diamond facility with over six acres of landscape in the Hollywood Hills and stunning views of glittering Los Angeles. The hotel provides a sophisticated experience combined with a superior level of service. A welcomed respite, each spacious guest room and suite is flavored with class and comfort, showcasing valued amenities for the well-traveled guest. Continually working toward greater sustainability, the property was also recently awarded the Gold level certified by Green Seal for environmental lodging, The Hilton Los Angeles/Universal City hotel is located steps from Universal Studios Hollywood and CityWalk Los Angeles. ... more   less 
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Also Known As:
Hilton Los Angeles / Universal City Hotel Los Angeles
Hilton Universal City
Universal Hilton
Los Angeles Hilton

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