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“Top Quality Hotel” 4 of 5 bubbles
Review of Hilton Los Angeles/Universal City

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Hilton Los Angeles/Universal City
Ranked #55 of 348 Hotels in Los Angeles
GreenLeadersGold level
Palm Springs, California
Level Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Top Quality Hotel”
4 of 5 bubbles Reviewed 8 August 2014

All of the top quality amenities that you expect from Hilton. Very pleasant staff. Frequent shuttle to Universal Studios. Comfortable room, clean and quiet. Very good breakfast buffet. i would stay again.

  • Stayed August 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank Michael J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,385 reviews from our community

Traveller rating
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    525
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (531)
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English first
las vegas, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 6 August 2014

As i pulled up Valet were helpful and friendly. When I wen to check in the staff were professional and were exceptional! They went out of their way to help me. Se staff i have ever encountered. The room was a larger size , clean and modern. with a desk and table. The beds were very comfortable. The bathroom was nice. The food in the hotel was exceptionally . delicious. I was very impressed with this hotel and would definitely come back!

  • Stayed August 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Nancy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 5 August 2014 via mobile

This is the second time we have stayed here and it is lovely! The rooms are spacious, with a great view, is very comfy and has all needed amenities! They also have room service and a number of places to eat including a cute little code shop! The staff are also very helpful!

Stayed August 2014
Helpful?
1 Thank Ali H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonUniversal, Public Relations Manager at Hilton Los Angeles/Universal City, responded to this review, 6 August 2014
Dear Guest,

We want to thank you for your loyalty and are delighted you have chosen to stay with us again. We are happy that you enjoyed your time with us. We strive to make every guest feel cared for, valued and respected and are thrill we achieved this goal. We look forward to welcoming you back again soon.

Warmest Regards,

Lorie Towsley
Marketing Manager at Hilton Los Angeles/Universal City
LTowsley@HiltonUniversal.com

Follow us @HiltonUniversal on Twitter and Instagram
Like us on facebook at Facebook.com/HiltonUniversal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kongsberg, Norway
Level Contributor
33 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 5 August 2014

We spent three nights at the Hilton Universal City in Los Angeles.

The location is perfect for your trip to Universal Studios, there is a Shuttle between the park and the hotel (every 20min) but you can also walk, only 10 min. Perfect!

The reception was very friendly. We used the valet service, it was an ok price at 28USD/day, it was quick and efficient. The lady at the hotel reception was very welcoming and friendly and you did feel very appreciated as a guest.

We had an Executive King Room on 21st floor. The view was breathtaking, we had a view over the whole Universal Studios Area and could see Downtown LA (when it was not too foggy). The room itself was very spacious, one King bed, one sofa, work desk with chair, TV, lots of space for your clothes. The bathroom was very nice and spacious, too. The cleaning was very good.

The only downside was the noisy neighbors... there was a connecting door to another room in our room and through this, you could hear the neighbors speak during the night...

We were there for Easter and used the Breakfast, as an hotel guest, you could upgrade to the Breakfast buffet for 10USD and the choice and variety was huge! Everything you could think of, I loved the fresh orange juice, fresh yoghurt with fruits. The staff was very friendly too, and cleaned the tables very quickly.

The hotel had a pool, but it was quite small for the size of the hotel. We did not use the restaurant for dinner, we chose the variety of restaurants at the Universal City Walk.

All in all, highly recommendable hotel when you plan to go to the Universal Studios, also for trips to Hollywood and Beverly Hills. Great value for money!

Room Tip: High floor, view to the Studios
See more room tips
  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank AnkeMarita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonUniversal, Public Relations Manager at Hilton Los Angeles/Universal City, responded to this review, 6 August 2014
Dear Guest,

Thank you so much for the feedback regarding your recent stay with us. We are delighted you enjoyed your experience. We look forward to welcoming you back again the next time you travel to the Los Angeles area.

Warmest Regards,

Lorie Towsley
Marketing Manager at Hilton Los Angeles/Universal City
LTowsley@HiltonUniversal.com

Follow us @HiltonUniversal on Twitter and Instagram
Like us on facebook at Facebook.com/HiltonUniversal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
USA
Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 4 August 2014

We choose to stay at this property again this year after a good stay last year. The staff was great as well as the property. We would definitely stay here again as well. The location is convenient for those who do a lot of sightseeing, etc.

Stayed July 2014, travelled as a couple
Helpful?
1 Thank springerandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belfast, United Kingdom
Level Contributor
61 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed 4 August 2014 via mobile

We stayed 4 nights as part of a 3 city trip to the US. The hotel more than lived up to our expectations. We wanted to be as close to Universal as possible with great links to other tourist parts of the city. This is the perfect hotel for just that.

Food, staff, convenience are all excellent.

I'd definitely stay again.

Stayed August 2014, travelled with family
Helpful?
Thank KevinQuinn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level Contributor
65 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed 4 August 2014 via mobile

Room: clean and large room. Bed was comfortable and bathroom was large enough that two adults could use at the same time.
Hotel: very nice and convenient to universal and all of the production studios. I would have given this hotel an additional star except I was told that I could not use the luggage cart because only bell hops could use them. Small point I know but I don't generally enjoy the whole bell hop experience.
Restaurant: only had bfast buffet but it was large and very well stocked. Lots of choices
Staff: very friendly and helpful (except the whole luggage cart thing)

Stayed August 2014
Helpful?
1 Thank Tree95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Los Angeles/Universal City

Property: Hilton Los Angeles/Universal City
Address: 555 Universal Hollywood Drive, Los Angeles, CA 91608-1001
Phone Number:
Region: United States > California > Los Angeles > Central L.A
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Green Hotel in Los Angeles
#29 Family Hotel in Los Angeles
#34 Romantic Hotel in Los Angeles
#55 Business Hotel in Los Angeles
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Hilton Los Angeles/Universal City 3.5*
Number of rooms: 495
Official Description (provided by the hotel):
Enjoy AAA Four Diamond facility with over six acres of landscape in the Hollywood Hills and stunning views of glittering Los Angeles. The hotel provides a sophisticated experience combined with a superior level of service. A welcomed respite, each spacious guest room and suite is flavored with class and comfort, showcasing valued amenities for the well-traveled guest. Continually working toward greater sustainability, the property was also recently awarded the Gold level certified by Green Seal for environmental lodging, The Hilton Los Angeles/Universal City hotel is located steps from Universal Studios Hollywood and CityWalk Los Angeles. ... more   less 
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Also Known As:
Hilton Los Angeles / Universal City Hotel Los Angeles
Hilton Universal City
Universal Hilton
Los Angeles Hilton

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