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“Great View of the Marina.”

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DoubleTree by Hilton Hotel San Pedro
Ranked #16 of 350 Hotels in Los Angeles
Certificate of Excellence
Abilene, Texas
Level 6 Contributor
78 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
“Great View of the Marina.”
Reviewed 7 December 2011

We spent one night here pre-cruise. Location was ideally suited for this purpose. The cruise terminal was no more than 10 minutes away and the hotel provides a free shuttle. Check in was fast, efficient and the front desk staff were friendly as well as competent. As others have noted, carpet in the hallway is stained and not very clean, which caused us some trepidation as we navigated the hallways on the way to our room. However, the room itself was very pleasant,with a king bed, desk,well appointed bath and carpet that was at least one generation newer than in the hall. We were a bit disappointed that no in room wi-fi was available...rendering our ipad useless without returning to the lobby. We ate breakfast in the dining room....and found it a bit pricey (not outlandishly so....but on the high side, even for Los Angeles). Service was a bit slow.....but one the bright side, the oatmeal was done to perfection....unlike many restaurants where oatmeal is cooked too long and is served up as a gloppy, gooey mess.Muffins were fresh as well and the coffee was hot....We would definitely stay here again.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dr__dawggy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tommy S, General Manager at DoubleTree by Hilton Hotel San Pedro, responded to this review, 9 December 2011
Great view of the Marina...I want to thank you for a your accurate review and kind score. I am always happy to read good reviews about our transportation. This is a critical component to a successful cruise package and is wonderful to read that it is working well. Thank you for noticing the carpet. New corridor carpet in 2012 is approved and I cannot wait. Also in room WIFi is approved for the 2012. I will keep you posted as we progress but I am approved to correct. Thank you also for your breakfast comments. I will review the offering to assure a proper value to price index exists and may add additional upgrades if needed to assure a good value. We will celebrate the oatmeal and will keep a watchful eye to avoid for those clumpy messes. Thank you Great View. Have a fantastic trip. Tommy Spencer
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  • Sleep Quality
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burlingame kansas
Level 5 Contributor
48 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 5 December 2011

We chose this hotel because we could leave our car in the lot while we took a 14 day cruise to Hawaii. We stayed in Oct. 2011. We used the complimentary shuttle to and from the ship. Would stay here again.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LarryE108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tommy S, General Manager at DoubleTree by Hilton Hotel San Pedro, responded to this review, 6 December 2011
Thank you "Stayed here before our Cruise"....Your review is simple but very important. Would Stay Here Again is all I need to hear. Thank you. We have much improvement remaining so please do come by again to check on our progress and I promise to impress. Tommy Spencer
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Arizona
Level 6 Contributor
239 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
Reviewed 21 November 2011

We booked the Double tree park and cruise package, which included parking, room and transportation to the port for our cruise. Nice, quiet location and a few eating places close by just just might have to walk about 1/2 to 1 mile. We arrived early (about noon) and our room was not ready, so we walked around for a while and then had lunch on the hotel patio and by 2pm or 3pm our room was ready. We were given bottles of water to accommodate our waiting. We had a view of the port and the room was nicely appointed. 2 queen beds, desk and chair, but no lounging chair. The hallway seemed very run down, with the carpet needing replaced and some wall repair work needed, but the rooms were clean and seemed updated.
The bell staff, which also provide the transportation to and from the port are great. You sign up for your port transportation the day before your cruise and on the way back, just call the number they give you and they pick you up. We had just missed the shuttle when I called and so the person working the bell desk, decided to pick us up, so we didn't have to wait as long, even though they only quoted 20 minutes to wait, we only waited 5 minutes to be picked up after the cruise.

Felt the hotel Restaurant was not that great.. food was just so so and the service wasn't fast. There is a "business center" which is 2 computers and printer in the bar / restaurant area. It is free to use. Their is slow wireless in the lobby area, but only wired service in the rooms. That is a disappointing for tablet users.

Stayed November 2011, travelled with family
Helpful?
1 Thank laurae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tommy S, General Manager at DoubleTree by Hilton Hotel San Pedro, responded to this review, 6 December 2011
Ymm-Thank you for your report. Thank you for commenting on your fantastic room, the views, transportation and of course the service. I am very happy to hear about the complimentary waters to make your wait easier and the Bell Person deciding to take action to pick you up. All very good accommodations and we will celebrate together. I agree with the remaining observations and am working hard towards these improvements. I have been approved for new vinyl, carpet, base boards and corner guards in 2012 for the corridors as well as in room WIFI. We cannot wait. I am interviewing for a culinary expert now and have completed the first round of a Chefs tastings eliminating some from consideration and moving others along. (CHOPPED) There will be new menus, uniforms, service and etiquette training along with Serve Safe, California Food Handlers and of course the all important TIPS and Alcohol training. All the above is in place with a solid plan to have completed prior to the New Year. Thank you for staying with us. Thank you for your wonderful comments. Thank you for allowing me the opportunity to explain our plan and I truly hope you find the opportunity to return as I am 100% confident that you will find these enhancements complete but done in a spectacular way. See you soon. Tommy Spencer
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Brisbane, Australia
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 November 2011

Spent two days before our cruise and found this hotel to be a delight to stay in

from the moment we arrived with their welcoming hot chocolate cookies to the time we got the complimentary shuttle to the ship the friendly staff could not do enough to make our stay a good one I highly recommend this hotel to cruise travellers if they are going out of San Pedro
and the rooms overlooking the marine with balcony are just great.
Thanks for a great stay Doubletree. Airline65

Room Tip: Rooms overlooking marine with balcony first or second floors
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  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank airline65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tommy S, General Manager at DoubleTree by Hilton Hotel San Pedro, responded to this review, 21 November 2011
“Very Impressed by the Doubletree”. Thank you. Thank you. Thank you. It is so wonderful to hear of your experience. I will share and celebrate with the team. This is very nice to read and is truly what motivates our entire team. We will continue to work hard, make continued improvements and as usual keep the WARM COOKIES coming. Also thank you for mentioning the Marina View Rooms. I know they can be slightly more but the views are spectacular and well worth it. I hope you decide to stay an additional night upon your return but if not thank you again and smooth sailing friends. See you next time. Tommy Spencer
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Oakland, California
Level 6 Contributor
226 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 19 November 2011

Stayed one nite before a cruise in Oct 2011, the stay & park package
hotel offer free shuttle service to the cruise terminal. A very warm welcome and warm cookies from a efficient Ft desk staff, great rooms and view of marina. Had a
Terrific stay ( one neg No Wi Fi in Rooms) but a Very comfortable hotel

Room Tip: Room with a View of the Marina
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  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelDeFamly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tommy S, General Manager at DoubleTree by Hilton Hotel San Pedro, responded to this review, 21 November 2011
A GEM in San Pedro....It is wonderful to hear your comments regarding your Warm Welcome. We do understand the journey that brings you to our door and strive for a warm reception that lets you know YOU’VE MADE IT. I have received a quote to add the additional routers required to have full In-Room WIFI and owner approved funds so this enhancement should be coming very soon. I am shooting for the end of 1st quarter but until then we will have High Speed in our guest rooms and WIFI in our public and lobby areas. I will try to get this accomplished sooner as I do understand the impact. Thank you for your patience and your great comments despite the needed WIFI improvements and I promise to get it done. Thank you GEM for choosing us and we will see you when you return. Tommy Spencer
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Melbourne
Level 6 Contributor
124 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed 14 November 2011

We stayed here the night before a cruise out of Port of Los Angeles. The hotel does offer free shuttle bus service to the cruise terminal which is about the only thing this place had going for it. We have 2 kids aged 5 & 6 years, we were placed on the 3rd floor (the top) of this old run down place and were horrified to see that the windows could be fully opened to a direct 3 story drop. Needless to say kids were kept well away. There was a wedding in the conference room the night we stayed, after several hours of trying to sleep through it I called reception to ask what time the wedding would finish, they replied they didn't know. Being as how it was in their hotel you'd think they would have some idea. After the wedding finished about 1:30am several "merry" guests made their way around the hotel screaming before finishing up by vomiting in the hallway and then smashing their glass bottle full of some red alcohol all over the wall. This was still there at 9am the next morning when we headed to breakfast. The floors looked like they hadn't been vacummed in months although the room itself was clean enough. Overall would not recommend.

  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lara_TravelTC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tommy S, General Manager at DoubleTree by Hilton Hotel San Pedro, responded to this review, 16 November 2011
Very Disappointed. I am very sorry. Thank you for your comments. We are a weekend event center that is often booked with weddings and other social events. I can tell you that all of our events are contracted to end at midnight and are always festively loud. I love the sound of new love and celebration but do understand the interruption especially for the children and am very sorry. There is also no accounting for those that indulge too much and am sorry that you had to experience this. Guests arriving on weekends that plan on going to bed before 11pm or so may want to request a location further away from our event center if possible. Often we can accommodate. I am very sorry about your stay “very disappointed” and do wish I would have done a better job. Please reach out if you wish to me at the hotel as I would love to apologize in person and ask that you give me a chance to show you what we can really do. I agree about the corridor carpet and have begun the process of purchasing a wide area vacuum that will cover the entire span of the corridor in one pass. The cost is high but with our hotel we cannot keep up properly using a 12 inch vacuum especially on busy weekends. My name is Tommy Spencer “disappointed”. I am sorry that you did not enjoy your stay but will be excited to see your next post if you give me the opportunity. See you soon back in San Pedro. I hope. Tommy Spencer
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Morgan Hill, CA
Level 4 Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 31 October 2011

We stayed the night before a cruise. The hotel was very comfortable, front desk was efficient, and they had great marina views. We were given the extra cost upgrade per our request while making the reservation and had a nice balcony room right over the marina. We were with a friend and he paid for the same upgrade, but they made a mistake on his initial room, no view/balcony, so he had to wait a while for the appropriate room (we did check in earlier than their posted check-in time tho). We stayed using their cruise/parking package and we left our car in their lot for 9 days and were conveniently shuttled to and from the port.

  • Stayed October 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CathyWolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tommy S, General Manager at DoubleTree by Hilton Hotel San Pedro, responded to this review, 2 November 2011
Very Comfortable Hotel. I am very happy to hear that you chose our Marina View room with a Balcony. This is truly the best way to enjoy the peace and quiet not to mention those views. Thank you for allowing us to care for your auto while you’re away. We will do our best to keep her safe. I am very sorry to hear about our mistake at check in for your companion. Will you please pass along my apologies? I am so happy to hear that each of you received your Marina View Room with a Balcony. I hope we were able to set the stage for a fantastic cruise. Thank you so much Very Comfortable Hotel and ENJOY!Tommy
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Additional Information about DoubleTree by Hilton Hotel San Pedro

Property: DoubleTree by Hilton Hotel San Pedro
Address: 2800 Via Cabrillo Marina, Los Angeles, CA 90731-7223 (Formerly Marina Hotel Port of Los Angeles/San Pedro)
Phone Number:
Region: United States > California > Los Angeles > Harbor , San Pedro
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Best Value Hotel in Los Angeles
#55 Romantic Hotel in Los Angeles
#74 Business Hotel in Los Angeles
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Hotel San Pedro 3.5*
Number of rooms: 226
Reservation Options:
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Also Known As:
Doubletree San Pedro
Doubletree Los Angeles
Los Angeles Doubletree

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