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“Located away from stores or restaurants”

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Best Western Plus Carriage Inn
Ranked #45 of 351 Hotels in Los Angeles
GreenLeadersBronze level
Ottawa
Level 6 Contributor
144 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
“Located away from stores or restaurants”
Reviewed 8 March 2012

Hotel is distant from stores or restaurants. The only restaurant near by is a Denny's, that is if you like eating here. They only work with 1 tour operator so if you want help with reservations, you are on your own or use the only company they use. If book, you can't cancel within 24 hours while all other hotels allow you until 4pm of day of arrival but not here.
Staff don't help with anything, they do bare minimum. All tour companies don't pick up at this hotel. This hotel is more than 45 minutes from LAX.

Room Tip: Rooms in the tour building are better.
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  • Stayed February 2012, travelled with family
    • Value
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Helpful?
Thank kanasri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,102 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Las Vegas, Nevada
Level 6 Contributor
179 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
Reviewed 8 March 2012

The location was good for our business there. It's n a busy street but our room was in the back, so we didn't hear any traffic.
Front desk staff was excellent. They upgraded our room because it was my birthday and gave me a coupon for breakfast at Denny's for breakfast.

The room was well appointed. Free wi-fi, small fridge, good bathroom amenities, two sinks and pool area was very nice.

This is actually better than the Sheraton.

Room Tip: Ask for a room away from the street. Others complained about the noise.
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  • Stayed March 2012, travelled as a couple
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Helpful?
Thank sspc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level 4 Contributor
43 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 27 February 2012

I had a first floor room which was great. Always had a parking spot in front of my room. The room was a decent size however the shower and toilet felt a bit small. I was no impressed with the showers water flow and it took about 3-4 minutes for the warm /hot water to come on. The door is a sliding door and it gets stuck, will be awkward if you are traveling with someone else.
The room was made up nicely every day with towels ready. The bed was comfortable and so were the pillows. Other readers complained about the noise but it did not bother me at all.
There are several of places to get a snack in walking distance and a target near by. The 405 is a turn away and you are minutes away from Downtown L.A, Universal Studios which works out great.
I only went to the pool area one day but did not go in the water due to winds but I was relaxing on a lounge chair.
I did not need them much but the people at the front desk were friendly as the check in and out process went smoothly.
I would return to the hotel again.

Room Tip: Get a first floor room if you can as their are no elevators.
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  • Stayed February 2012, travelled solo
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Helpful?
Thank TorontoIcecream
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix
Level 4 Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 18 February 2012

We were attending an event at Warner Brothers studios so we decided to pick this Best Western because it is only about six miles away from the studio. (We arrived about four hours prior to check-in time and they got us a room right away.) The property is beautiful, the front desk staff pleasant and helpful (with directions on getting onto the freeway to Burbank), the room was clean and spacious. It is right next to a Dennys Diner where we had three excellent meals with great service. Overall, we were very pleased with the experience. There are a couple downsides, first being that it is right off the 405 freeway which creates a continuous hum of traffic. It's not really that bad -- more like loud white noise that helped drown out the gaggle of giggling girls that checked in next door at about 11:00 p.m. one night without any inkling that -- yes, at that hour -- people would be trying to sleep. The sound of these neighbors came through the doors that could link our two rooms. The doors were so thin (or the sealing around the doors so poor) that it sounded like these giggling girls were in our room. The inconsiderate guests next door is not the fault of the hotel; but the poor soundproofing around those doors is. That said, we enjoyed our two nights and would definitely stay again.

  • Stayed February 2012, travelled on business
    • Value
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    • Sleep Quality
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Helpful?
2 Thank cgm95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Staten Island, New York
Level 6 Contributor
526 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
Reviewed 17 February 2012

While the room was clean, but dated, it was on a main thoroughfare with a lot of noise. Firetrucks, Police Cars and Ambulances responding to emergencies. Bus and truck traffic going by day and night. Request a room away from the Denny's so you do not need to hear the garbage truck picking up early in the morning.

Room Tip: Rooms away from the Denny's should be quieter
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  • Stayed February 2012, travelled on business
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Helpful?
Thank bbbob84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sun City, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 January 2012

No complaints here! I booked through Expedia, then called to be sure I was in a pet allowed room. Reservation hadn't come in yet, but Monica at front desk called back to let me know when it did & that all was in order. When I checked in, she remembered me & volunteered info to make stay w/cat more comfortable. My room was upgraded at no charge. Anna in housekeeping was quite solicitious about my injured cat & very friendly. Room clean, comfy & convenient. Plan to return next week:-)

  • Stayed January 2012, travelled on business
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Helpful?
2 Thank Deborah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City
Level 6 Contributor
63 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 19 January 2012

We stayed at this hotel overnight based on good reviews from Tripadvisor. However, I found that this hotel was a bit subpar. One good thing was the cleanliness, hence the 2 star rating instead of 1. The location is kinda horrific, right on the highway and at east a 15-20 minute drive from any attraction in LA. Highway noise kept us up and on top of that we had obnoxious next-door neighbors whose pot-smoking ways got in the way of our enjoyment of the stay. We stayed in over 10 hotels over this trip and this particular hotel was the shadiest.

Room Tip: Ask for a room that is away from the freeway
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  • Stayed January 2012, travelled with family
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Helpful?
1 Thank olesya154
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Carriage Inn

Property: Best Western Plus Carriage Inn
Address: 5525 Sepulveda Blvd, Los Angeles, CA 91411-3438
Phone Number:
Region: United States > California > Los Angeles > South San Fernando Valley
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Green Hotel in Los Angeles
#24 Business Hotel in Los Angeles
#29 Best Value Hotel in Los Angeles
#46 Romantic Hotel in Los Angeles
#59 Family Hotel in Los Angeles
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Best Western Plus Carriage Inn 3*
Number of rooms: 181
Reservation Options:
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Also Known As:
Best Western Plus Carriage Hotel Los Angeles
Best Western Carriage Hotel
Best Western Los Angeles
Los Angeles Best Western

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