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“Hotel Experience”

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Best Western Plus Carriage Inn
Ranked #45 of 351 Hotels in Los Angeles
GreenLeadersBronze level
San Diego, United States
1 review
“Hotel Experience”
Reviewed 13 October 2013

The STAFF at the Best Western in Sherman Oaks California made the stay Most pleasant. After a very long day of driving and Business meetings, the friendly front desk and the Comfortable Clean room is what makes this stay worth mentioning.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Glenn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,102 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (155)
Date | Rating
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English first
Buntingford, United Kingdom
Level 6 Contributor
106 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 11 October 2013 via mobile

A perfectly nice hotel; clean and good rooms, let down by small things like no electric razor plug or shower gel. A bit out of the way for getting to attractions as LA proved not to be the easiest place to get around.

Stayed October 2013, travelled with friends
Helpful?
1 Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
phoenix az
1 review
Reviewed 9 October 2013

Had a great stay at this property! Good location for Universal Studios and other area attractions. Friendly/helpful staff. Really liked the lounge for local sporting events. The restaurant on site was Denny's but the food was like from a "super" Denny's.

Room Tip: Stayed on the first floor,never heard any of my neighbors.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
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Helpful?
Thank Bill H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ericybw, Manager at Best Western Plus Carriage Inn, responded to this review, 10 October 2013
Dear Valued Guest,

Thank you for taking the time to write a review about your recent stay with us. I am very pleased to read that you had a great experience during your stay and that we were able to provide you with superior customer service. Thank you again, we hope to see you again very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Massena, New York, United States
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 October 2013

We stayed here in July, and I should have written this review a while ago, but trust me, it's still fresh in my mind. Upon our initial arrival, there was a homeless man laying on the front lawn with obvious mental issues. The landscape workers just laughed and shrugged it off. In the meantime, I locked us in the vehicle out of fear. This is a bad area.

The night before our checkout we discovered our rental vehicle had been smashed in the parking lot along with other vehicles. First of all, there is VERY limited space to park and it's a tight parking lot. Our vehicle and another dear family's were rendered undriveable. There are cameras located in the parking lots, but no one knew how to play them back that morning. In the meantime, we were pretty sure we found the culprit. The tape supposedly was reviewed days later and they weren't able to make out what happened. I'm sure if the tape was reviewed that morning we could have ID'd the vehicle. They obviously cared less!

Bottom line, don't stay here. I felt totally and completely unsafe!!!

  • Stayed July 2013, travelled with family
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Helpful?
Thank Micheley72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ericybw, Manager at Best Western Plus Carriage Inn, responded to this review, 10 October 2013
Dear Valued Guest,

I want to thank you for choosing to write a review about your stay in June. I sincerely apologize for the negative experience during stay and would like to let you know that your comments are taken very seriously. As a result we have addressed the issues at hand to make sure that all of our guests have a satisfying experience and feel safe and secure while staying with us. We hope that you will give us another opportunity to provide a superior customer service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Western Massachusetts
Level 6 Contributor
127 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed 7 October 2013

This is LA so you are located in a very busy area. The 405 is directly behind the hotel. It is a motel type set up. Rooms have everything you need and are pretty spacious. Room was more quiet than I thought it would be with all the car and foot traffic. Funny smell to the room. There were several guests who hung out on the outdoor corridors smoking and drinking. We saw them in the morning as well as at night. We spent very little time on the property. I never even looked at the pool. Denny's was a convenient place to start our day. I thought this location would work out well for us as it was central to the areas we were visiting, however the traffic was awful. It took much longer for us to reach our destinations than we thought it would. In hindsight, I would have stayed one night each closer to our desired locations than three nights at this spot.

  • Stayed September 2013, travelled as a couple
    • Value
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Helpful?
Thank EnzoX2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal, Canada
Level 5 Contributor
58 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 2 October 2013

I stayed at this hotel for two days in september. They have free parking and fast internet, but no breakfast. There's Denny's restaurant next door where the breakfast are Ok. I paid 100 dollars for my room. It's in the middle of nowhere, near two freeways the 405 and the 101. The room was clean and big. I stayed there because it was 25 minutes from Universal Studios. There's a lot of noise from the highway and the two big blvd near the hotel.

  • Stayed September 2013, travelled solo
    • Value
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Helpful?
Thank domper63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 October 2013

The rooms were clean and spacious, the beds were nice, the service was good and daily. It's a pretty big place with a large pool and plenty of parking space. The wifi was fast, free and reliable. At night it got really cosy with little fairy lights everywhere. The Denny's right next door was a good place to get breakfast with lots of options and 10% off for motel guests. The motel is situated perfectly if you're traveling by car. Just about any L.A. highlight is at most a 20 minute drive away (give or take heavy traffic). Great value for money.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank saramok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Carriage Inn

Property: Best Western Plus Carriage Inn
Address: 5525 Sepulveda Blvd, Los Angeles, CA 91411-3438
Phone Number:
Region: United States > California > Los Angeles > South San Fernando Valley
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Best Value Hotel in Los Angeles
#24 Business Hotel in Los Angeles
#24 Green Hotel in Los Angeles
#46 Romantic Hotel in Los Angeles
#59 Family Hotel in Los Angeles
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Best Western Plus Carriage Inn 3*
Number of rooms: 181
Reservation Options:
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Also Known As:
Best Western Plus Carriage Hotel Los Angeles
Best Western Carriage Hotel
Best Western Los Angeles
Los Angeles Best Western

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