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“A good choice”

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BEST WESTERN PLUS Carriage Inn
Ranked #54 of 348 Hotels in Los Angeles
GreenLeadersBronze level
Lancashire
Level Contributor
94 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
“A good choice”
Reviewed 20 October 2013

We stayed here as part of a Travelsphere Western U.S.A. tour. This was our first stop for two nights and have to say the room was very comfortable and clean. It had everything we needed, including free wi fi, coffee maker, and swimming pool. We eat at Dennys which was attached and would definately recommend.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank SophieLancashire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,037 reviews from our community

Traveller rating
    341
    406
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    49
See reviews for
406
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (152)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Henderson, Nevada
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 October 2013

We have stayed at this property several times when visiting my daughter in Sherman Oaks. It has always been a good experience. Check in is always easy and the people are friendly. There is a Denny's on site, which is great but can be a bit noisy if your room is near it. We generally ask to be in the back tower section, which is a little quieter and has elevators if you are above the 1st floor. Our request has always been accommodated. It is right next to the 405, so there can be a bit of traffic noise, but the rooms are still pretty quiet all things considered. It has always been clean, well-kept and have small refrigerators, beds are very comfy and there is easy access to both the 405 & 101 freeways. Overall a very good value.

Room Tip: Ask for a room away from the restaurant. We like the south tower rooms best and prefer the 2nd or 3...
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Landro_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, United States
1 review
Reviewed 13 October 2013

The STAFF at the Best Western in Sherman Oaks California made the stay Most pleasant. After a very long day of driving and Business meetings, the friendly front desk and the Comfortable Clean room is what makes this stay worth mentioning.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Glenn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Buntingford, United Kingdom
Level Contributor
106 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 11 October 2013 via mobile

A perfectly nice hotel; clean and good rooms, let down by small things like no electric razor plug or shower gel. A bit out of the way for getting to attractions as LA proved not to be the easiest place to get around.

Stayed October 2013, travelled with friends
Helpful?
1 Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
phoenix az
1 review
Reviewed 9 October 2013

Had a great stay at this property! Good location for Universal Studios and other area attractions. Friendly/helpful staff. Really liked the lounge for local sporting events. The restaurant on site was Denny's but the food was like from a "super" Denny's.

Room Tip: Stayed on the first floor,never heard any of my neighbors.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bill H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ericybw, Manager at BEST WESTERN PLUS Carriage Inn, responded to this review, 10 October 2013
Dear Valued Guest,

Thank you for taking the time to write a review about your recent stay with us. I am very pleased to read that you had a great experience during your stay and that we were able to provide you with superior customer service. Thank you again, we hope to see you again very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Massena, New York, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 October 2013

We stayed here in July, and I should have written this review a while ago, but trust me, it's still fresh in my mind. Upon our initial arrival, there was a homeless man laying on the front lawn with obvious mental issues. The landscape workers just laughed and shrugged it off. In the meantime, I locked us in the vehicle out of fear. This is a bad area.

The night before our checkout we discovered our rental vehicle had been smashed in the parking lot along with other vehicles. First of all, there is VERY limited space to park and it's a tight parking lot. Our vehicle and another dear family's were rendered undriveable. There are cameras located in the parking lots, but no one knew how to play them back that morning. In the meantime, we were pretty sure we found the culprit. The tape supposedly was reviewed days later and they weren't able to make out what happened. I'm sure if the tape was reviewed that morning we could have ID'd the vehicle. They obviously cared less!

Bottom line, don't stay here. I felt totally and completely unsafe!!!

  • Stayed July 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Micheley72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ericybw, Manager at BEST WESTERN PLUS Carriage Inn, responded to this review, 10 October 2013
Dear Valued Guest,

I want to thank you for choosing to write a review about your stay in June. I sincerely apologize for the negative experience during stay and would like to let you know that your comments are taken very seriously. As a result we have addressed the issues at hand to make sure that all of our guests have a satisfying experience and feel safe and secure while staying with us. We hope that you will give us another opportunity to provide a superior customer service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Western Massachusetts
Level Contributor
115 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 7 October 2013

This is LA so you are located in a very busy area. The 405 is directly behind the hotel. It is a motel type set up. Rooms have everything you need and are pretty spacious. Room was more quiet than I thought it would be with all the car and foot traffic. Funny smell to the room. There were several guests who hung out on the outdoor corridors smoking and drinking. We saw them in the morning as well as at night. We spent very little time on the property. I never even looked at the pool. Denny's was a convenient place to start our day. I thought this location would work out well for us as it was central to the areas we were visiting, however the traffic was awful. It took much longer for us to reach our destinations than we thought it would. In hindsight, I would have stayed one night each closer to our desired locations than three nights at this spot.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EnzoX2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Carriage Inn

Property: BEST WESTERN PLUS Carriage Inn
Address: 5525 Sepulveda Blvd, Los Angeles, CA 91411-3438
Phone Number:
Region: United States > California > Los Angeles > South San Fernando Valley
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Business Hotel in Los Angeles
#25 Green Hotel in Los Angeles
#31 Best Value Hotel in Los Angeles
#47 Romantic Hotel in Los Angeles
#60 Family Hotel in Los Angeles
Price Range (Based on Average Rates): ££
Hotel Class:3 star — BEST WESTERN PLUS Carriage Inn 3*
Number of rooms: 181
Reservation Options:
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Also Known As:
Best Western Plus Carriage Hotel Los Angeles
Best Western Carriage Hotel
Best Western Los Angeles
Los Angeles Best Western

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