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“Great Place to Stay”

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Best Western Plus Carriage Inn
Ranked #50 of 351 Hotels in Los Angeles
GreenLeadersBronze level
New Jersey
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great Place to Stay”
Reviewed 8 August 2014

An affordable hotel to stay at in Los Angeles. Room was very nice and with convenient parking too. The staff was very helpful. It is close to the freeway, but you don't hear the freeway inside the rooms.

Room Tip: Our room was on the first floor and it was fine.
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  • Stayed August 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Chumledo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,081 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (153)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
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English first
Vancouver, Canada
Level Contributor
139 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 3 August 2014

The property is close to the highway so if you wanted a central location, this works. The pool is average but nice to play around in. Room was average, nothing special. The staff is friendly. Just be careful to check that your door is closed on your way out as we found the door slightly ajar after the cleaning people left the room. Luckily nothing was stolen from our room.

Room Tip: Get an upper floor if you can as this is a kid friendly hotel and you can hear the people above you...
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  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank AUDREY W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 July 2014

When we checked in, we discovered that our air conditioning was faulty....it was taken care of almost immediately by moving us to a beautiful and upgraded suite! Manager called us to tell us of the move, and the maintenance man helped us with our luggage and brought us bottles of cold water. Thank you for taking care of this so swiftly and generously!

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank PatriciaCareyFloren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
phoenix
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 July 2014

This is the second time I have stayed here and both times it was dirty not well maintained. My son urinated on the sheets and the next day the bed was made with those sheets. The toilet overflowed and I was asked to plunged it. I stayed here July 2014. You don't want to stay here

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Barbara J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWPCarraigeinn, Manager at Best Western Plus Carriage Inn, responded to this review, 6 August 2014
Dear BarbaraJ,

Thank you for sharing your comment regarding your recent stay. I would like to apologize for not meeting and exceeding your expectations.

Since we have measures set in place to conserve water, one way is by changing sheets every other day unless requested by a guest using the provided signage on the night stand next to the bed to request sheets to be changed daily.

In regard to the overflowed toilet, we do have preventative maintenance procedures in place to be proactive but unfortunately that is not always the case. Handing the plunger to our guests is not standard procedure and this has been addressed with the department head.

Again, I would like to apologize for any inconvenience you experienced and hope you give us another chance to serve your lodging need it the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Prague, Czech Republic
1 review
Reviewed 21 July 2014

We didn't choice the hotel ourselves, as it was a part of the holiday package, but we were pleasantly surprised by the quality of the hotel and the helpfull staff. The area is not the most fancy part of LA, but for the money the value is great.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Ivan Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Worth, Texas
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 July 2014

The room was clean and comfortable. There was a sink in the bathroom plus an additional vanity/sink area outside the bathroom. This was very convenient when my family was all trying to get ready at the same time. We had a problem with the toilet. I called down to the front desk and they had someone there to fix it in less than five minutes. I was really impressed with the customer service at this hotel.

There is a Denny;s right next door to the hotel. The room service was from Denny's. It was fairly priced and had quick service as well. Next time I'm traveling through LA, I will definitely stay here.

Room Tip: Some rooms have doors that open to the outside, but other rooms are inside rooms. Be sure to ask the...
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  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Terry R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 18 July 2014

loved the property with all the palm trees around. great pool/jacuzzi. perfect temperature. rooms very clean/comfortable w/ lots of pillows, good wi/fi. very easy access to freeways going anywhere you want. staff was very helpful.

  • Stayed June 2014, travelled solo
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank barbara s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Carriage Inn

Property: Best Western Plus Carriage Inn
Address: 5525 Sepulveda Blvd, Los Angeles, CA 91411-3438
Phone Number:
Region: United States > California > Los Angeles > South San Fernando Valley
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Best Value Hotel in Los Angeles
#24 Business Hotel in Los Angeles
#25 Green Hotel in Los Angeles
#47 Romantic Hotel in Los Angeles
#60 Family Hotel in Los Angeles
Price Range (Based on Average Rates): £
Hotel Class:3 star — Best Western Plus Carriage Inn 3*
Number of rooms: 181
Reservation Options:
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Also Known As:
Best Western Plus Carriage Hotel Los Angeles
Best Western Carriage Hotel
Best Western Los Angeles
Los Angeles Best Western

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