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“Modest, Clean and Convenient”

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Best Western Plus Carriage Inn
Ranked #45 of 351 Hotels in Los Angeles
GreenLeadersBronze level
washington, United States
2 reviews
“Modest, Clean and Convenient”
Reviewed 19 August 2014

Easy freeway access for all valley and west Los Angeles locations such as the Getty Museum and UCLA. Room a little dark but clean and comfortable. No breakfast was offered except at a neighboring Denny's restaurant. Small clean pool. Service was polite and efficient

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Anthony Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,103 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (155)
Date | Rating
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  • Dutch first
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  • Japanese first
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English first
1 review
Reviewed 17 August 2014 via mobile

Great friendly staff, made the whole experience very inviting and comfortable.
Conviently located near Highway, we were able to get to Malibu beach within 45 minute and we also went to universal studios and Beverly Hills.
Rooms are large lots of space, very clean and updated.

Stayed August 2014, travelled with friends
Helpful?
Thank Mike Misak T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Las Vegas, Nevada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 August 2014

We booked this hotel because it was close to where we needed to be. The service was horrible. We asked for two cribs for our little twins, they only gave us one, and they didn't even bother to set it up, just threw it on the floor with a sheet on top of it. We asked for extra towels and were told that we would have to come get them, because there was nobody there to bring them. There was coffee in the room, but to get creamer and sugar took an act of congress. The room appeared to be clean initially, but that was only on the surface. Just walking from the bed to the bathroom and back barefoot, our feet were black!!!! The carpet was so filthy, I don't think it's ever been cleaned. When we complained to the manager, he said that they have an outside company that cleans, and there is nothing he can do.
This was the worst hotel we have ever stayed at!!!!!!

Room Tip: Stay at a different hotel.
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  • Stayed August 2014, travelled with family
    • Service
Helpful?
1 Thank YAN8877
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWPCarraigeinn, Manager at Best Western Plus Carriage Inn, responded to this review, 19 August 2014
Dear Yan8877,

I would like to apologize for any inconvenienced you experienced during your recent stay with us. Our Front Desk is open 24 hrs and there was no excuse why the towels nor the creamer where not sent to your room. The crib should have been set up for you and should have gotten another one if another one was needed. The carpet in our room should have been clean as well. We have a professional company who cleans our carpet on a monthly basis and our Housekeeping Department has a program set to shampoo carpets daily.
Again, I would like to apologize and want to thank you for taking the time to share your experience with us. We hope that you will give us another chance next time you are in the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Novato, California
Level 4 Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 August 2014

A restful oasis in a busy vacation area, located in an ideal, central location for a quick visit to Southern California. We were pleased to find the easy access to freeway for heading north and south.

  • Stayed August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank olmare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 14 August 2014

Loved this hotel all the staff made everything so enjoyable wish they would had offered free breakfest but Dennys was right next door. We are going back again this Aug. can't wait to see the staff.The hotel is very clean and the grounds people really do a great job and I felt very safe ,Thank you Great Western see you soon!

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Maria M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Exeter, United States
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 August 2014

I have stayed at this hotel at least twice before. It is easy access from the 405 Fwy. The rooms are very quite considering the hotel is right next to the freeway, I did not hear any traffic. My check ins have been quick and check outs are easy. Should the need arise I would use them again.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Rose C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fresno, United States
1 review
Reviewed 12 August 2014

This hotel is good in value, parking stalls are very small for SUV. There is nothing more to say other than it give your money worth. Unless you really want to sleep for free. "The review must have 200 characters minimum.""The review must have 200 characters minimum." "The review must have 200 characters minimum." I think that 200 words already, f that.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Andrew U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Carriage Inn

Property: Best Western Plus Carriage Inn
Address: 5525 Sepulveda Blvd, Los Angeles, CA 91411-3438
Phone Number:
Region: United States > California > Los Angeles > South San Fernando Valley
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Business Hotel in Los Angeles
#24 Green Hotel in Los Angeles
#33 Best Value Hotel in Los Angeles
#46 Romantic Hotel in Los Angeles
#59 Family Hotel in Los Angeles
Price Range (Based on Average Rates): £
Hotel Class:3 star — Best Western Plus Carriage Inn 3*
Number of rooms: 181
Reservation Options:
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Also Known As:
Best Western Plus Carriage Hotel Los Angeles
Best Western Carriage Hotel
Best Western Los Angeles
Los Angeles Best Western

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