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“Still the best in San Fernando”
Review of Airtel Plaza Hotel

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Airtel Plaza Hotel
Ranked #109 of 351 Hotels in Los Angeles
Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Still the best in San Fernando”
Reviewed 22 August 2014

We stayed here in Airtel Hotel last month and fell in love with it. We couldn't wait to stay here again
this time and were not disappointed. Everything was absolutely perfect once again. Gerry is the best front desk agent and make you feel very pampered. Special and at home, as well as provide
you with any information related to the area or activities. The breakfast is really amazing every single morning. The rooms are very comfortable and have everything you need. The place is absolutely beautiful and peaceful.This place will always be our peace of choice to stay at!!!!!!

Room Tip: Any room we think are really Comfy. The breakfast place is fantastic with fresh air.
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean_Olivier, Manager at Airtel Plaza Hotel, responded to this review, 28 August 2014
Dear David S,

Thank you for taking the time to share the details of your most recent experience with us. Gerry and the rest of the Airtel Plaza team take great pride in providing exceptional service to all of our guests. He will be delighted to hear that he exceeded your expectations. Thank you for being such a loyal customer. We are all looking forward to welcoming you back soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

525 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (123)
Date | Rating
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English first
Louisville, KY
Level 2 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 August 2014 via mobile

Stayed with my family for 5 nights while visiting family. Had stayed at same facility years ago with very good experience. To put it mildly things have changed a lot. Stained carpets in the hallways, burnt out light fixtures and mold/mildew in the shower. The mold was chest high right in the center of the shower wall. Not hidden in corners etc. It was clear that the staff not only did not care but have not cared for quite some time.... (See pics)

For 5 nights we paid approx $950. Room, tax and parking. Stay away. Stay away. Stay away. Never again.

Stayed July 2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean_Olivier, Manager at Airtel Plaza Hotel, responded to this review, 26 August 2014
Dear Stwtx1300,

Thank you for taking the time to review the details of your most recent experience with us. I was surprised to read about the issues related to the condition of your guest room. Our Chief Engineer and Executive Housekeeper inspected the bath tub tile in your room and determined that there was no mold present. Additionally we are in the beginning stages of changing the carpeting throughout the entire hotel starting this month. This project includes the guestrooms and public areas within the hotel. I do hope that you will reconsider your decision to not patronize our hotel. We do hope that we will have the opportunity to welcome you back again on a future visit.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Bernardino, California
1 review
Reviewed 17 August 2014

This was my second time here. Upon arrival my business partner and I were greeted by bellman Luis with a smile. Front Desk Staff Gerry checked us in who was so courteous. Gerry offered to upgrade our room if we were interested and took us on a quick tour of the hotel. We had Breakfast the following day and the location was amazing, Over looking the Van Nuys Airport. I would like to thank Aurora for a great restaurant customer service. Great job with making your guest feel like they are valuable to your business.

Next: the location was great. Views awesome and fast room cleaning service.
Yes. It was again a great stay here in this hotel. Thank you Airtel hotel.

Room Tip: Ask for what they call the Tower building.
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  • Stayed August 2014, travelled on business
    • Value
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean_Olivier, Manager at Airtel Plaza Hotel, responded to this review, 18 August 2014
Dear Joe P,

Thank you for staying with us recently, and for taking the time to share valuable feedback on your experience. Luis, Gerry, and Aurora will all be delighted to hear that they exceeded your expectations, while providing superior levels of service. We are looking forward to welcoming you back on your next visit.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level 6 Contributor
137 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 12 August 2014

The Airtel Plaza is a charming and well priced option for visitors to the Van Nuys area.

Locally owned, the property has its own personality and is very different from your typical mid-range cookie-cutter chain hotel.

Aviation enthusiasts will appreciate the huge Pan Am 747 model hanging from the lobby ceiling, the aviation photographs lining the halls and other aviation-themed elements. The proximity to the Van Nuys Airport runway was exciting for me, although I realize it will not appeal to everyone.

Plan on $10/day for parking, which is annoying, but free wifi offsets that.

Not the most luxurious option in Southern California, but the Airtel is an interesting option and I would likely return.

  • Stayed August 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean_Olivier, Manager at Airtel Plaza Hotel, responded to this review, 14 August 2014
Dear David R,

Thank you for staying with us and for taking the time to share the details of your most recent experience. I am so glad that the aviation themed displays provided you with a unique overall guest experience. We are looking forward to welcoming you back on your next trip to Van Nuys.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Prescott, Arizona
Level 2 Contributor
5 reviews
Reviewed 6 August 2014

We were in town for a business meeting & the hotel staff throughout the entire planning process was phenomenal. They have practically bent over backwards to accommodate our group & to make the trip as smooth as possible. I would highly recommend this property to anyone traveling to the Van Nuys area.

  • Stayed August 2014, travelled on business
    • Value
    • Rooms
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean_Olivier, Manager at Airtel Plaza Hotel, responded to this review, 14 August 2014
Dear Christine P,

Thank you for staying with us and for taking the time to share the details of your most recent experience. I was delighted to read that the staff throughout the hotel surpassed your expectations. Thank you for being such a loyal customer, we are looking forward to welcoming you back on your next visit.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bolingbrook, Illinois
Level 3 Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 August 2014 via mobile

A bit disappointed with Airtel. The place was built in 1984 and it looks like not much has been changed since then. Old crt televisions, old light fixtures, old furniture, etc. The room was not particularly clean either. Desk staff was friendly. Full service coffee bar, lounge and restaurant on site. 10 bucks to park overnight made the $156 I paid on Priceline seem even more outrageous. Would not be likely to return.

Stayed August 2014, travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean_Olivier, Manager at Airtel Plaza Hotel, responded to this review, 11 August 2014
Dear boehm421,

Thank you for staying with us and for taking the time to tell us about your experience. I was very glad to read that the guest reception staff was very friendly. I apologize for not exceeding your expectations with respect to the televisions, light fixtures, and furniture in your particular room. We are continuously updating our guest rooms to ensure that we provide memorable experiences to all of our guests. We do hope you will reconsider your decision to not stay with us again in the future. We are looking forward to welcoming you back soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Louis, Missouri
Level 6 Contributor
113 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 3 August 2014 via mobile

This hotel was recommended by the people at Van Nuys Airport, but it must be based mainly on location. They recommended that we stay in the tower since it was the newer section, but the room had not been updated in quite a while. The fixtures were all leaking and toilet ran all night.

The staff was very nice and helpful, but this hotel needs some upgrades.

Stayed August 2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sean_Olivier, Manager at Airtel Plaza Hotel, responded to this review, 4 August 2014
Dear Justin G,

Thank you for staying with us on your most recent visit to Van Nuys. We greatly appreciate the feedback you have provided with respect to your visit. I was very pleased to read that our staff was extremely helpful during your stay. I inspected your room this morning with the help of our Director of Engineering and Executive Housekeeper. We have identified the areas for improvement that you mentioned. Please reach out to me at sean@airtelplaza.com prior to your next visit. We are looking forward to welcoming you back and sincerely apologize for any inconvenience you may have incurred, as a direct result of the condition of your room.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Airtel Plaza Hotel

Property: Airtel Plaza Hotel
Address: 7277 Valjean Ave, Van Nuys, Los Angeles, CA 91406-3425
Phone Number:
Region: United States > California > Los Angeles
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#47 Business Hotel in Los Angeles
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Airtel Plaza Hotel 3*
Number of rooms: 267
Official Description (provided by the hotel):
From the modern, hangar-inspired architecture to the 24-foot Pan Am 747 suspended in the lobby, everything about the Airtel Plaza Hotel feels fresh and exciting, perfectly capturing the "in the moment" spirit of visiting someplace new. Access is everything in Los Angeles, conveniently located next to Van Nuys Airport, there's only one hotel -the Airtel Plaza Hotel. ... more   less 
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Also Known As:
Airtel Plaza Hotel Los Angeles
Airtel Plaza Los Angeles
Airtel Los Angeles
Airtel Hotel Van Nuys

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