I made a reservation for one hotel room at this hotel through their central booking application. I received one email confirmation of one reservation. I arrived two hours later and they told me I had two separate reservations. I explained I had only made one reservation. The front desk assured me I would not be charged for the second reservation. They did charge me twice! I have had to spend hours on the phone with the hotel staff and the national customer service trying to get a refund. I love Holiday Inn Express and am a very loyal customer. This has been a terrible customer service experience. Can’t believe no one at the hotel or in the national customer service will take care of this. DO NOT stay at Holiday Inn Express Van Nuys.
- Official Description (provided by the hotel):
- Our 7-storey Holiday Inn Express Van Nuys has 132 newly-renovated rooms with wonderful pillow top beds and granite bathrooms, it has spacious work area with personal voice mail service. The hotel offers a dedicated floor for smoking-rooms only. One of the best location in the Los Angeles area, off the 405 Fwy at Roscoe Blvd exit in Van Nuys, 20 minutes to Downtown Los Angeles, Beverly Hills and Rodeo Drive and it s great shopping and restaurants, UCLA, Getty Museum, Hollywood for star-gazing, LAX, Burbank Airport and Van Nuys Airport. You will be greeted by our friendly staff in our granite and crystal chandelier lobby which offers complimentary 24 hours coffee. We offer a free business center, with internet connection, complimentary local calls, complimentary parking, complimentary full hot breakfast. Our Olympic sized outdoor heated pool is surrounded by a gated-garden. The exercise room is available 24-hours with state-of-the-art equipment. We offer pay-per-view movies, complimentary coffee maker with coffee and tea, iron/ironing board, hair dryer and hypo-allergenic rooms. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Van Nuys Hotel Los Angeles
- Holiday Inn Van Nuys
- Holiday Inn Los Angeles
- Los Angeles Holiday Inn