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“Horrible Hotel”

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Holiday Inn Express Van Nuys
Ranked #154 of 350 Hotels in Los Angeles
San Clemente, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Horrible Hotel”
Reviewed 24 May 2010

There were unauthorized charges to my credit card which the hotel refuses to correct. After months of misleading me they were going to remove the charges they still have not done do. Now the Manager, Ellen, even after agreeing to remove the charges stated they have no intention of doing so. Very rude and dishonest.

  • Stayed March 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank David12333012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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187 reviews from our community

Traveller rating
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    18
See reviews for
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Hebrew first
  • Italian first
  • Portuguese first
  • Any
English first
Gilbert, AZ
Level 3 Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 7 October 2009

It seems that every one of these low end Holiday Inns that I frequent has a non working printer in the business center. Why bother? Really!!!! This hotel is in desperate need of it's makeover. I have quite enjoyed the "new look" HI but this one has not been renovated, and oh, did I mention that the printer in the business center did not work. Very annoying!

  • Stayed October 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AZSoonerOrLater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Los Angeles hotels

Sacramento
Level 6 Contributor
236 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed 3 April 2009

Cheesy bedspread in room, tv not good-cuts out basic remote with no ‘last’ or ‘menu’ selection. Spacious room. Microwave and fridge in room. Dressers, table are fine. Light system is bad-lights are very bright and in between the beds so person in other bed couldn’t stay asleep once one light is turned on.Beds are clean and comfy, bathroom is fine and roomy. Cedar roof over pool. Jacuzzi was bad-no thrust in jets, just weak bubbles- worthless as therapy pool.

  • Stayed March 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KOSacramento
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reno, Nevada
Level 4 Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 11 March 2009

I liked the Priority Club parking out front; hadn't seen that amenity before. Front staff was friendly and efficient. Lobby was clean and looked nice. Room looked nice. Bed and bath linens looked new and were quite comfy. Room was fairly quiet; was aware of the freeway traffic noise and the elevator, but neither were bothersome. Bathroom was kind of small, but was clean and otherwise adequate. Only 3 things wrong with the room: drapes had dirty fingerprints which were pretty gross, bottom of bathroom door was "chewed up" (water damage?), and shower drain was a bit slow. I left a note at the front desk about these things, so perhaps they will address them. The inside of the hotel looked recently painted. As for the breakfast in the morning, it was good, tasty, and free. The room itself was $129, which I felt was a bit overpriced. Overall, the place was just fine for an overnight stay.

  • Stayed March 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GHillTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
boston, MA
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 February 2009

This is a very clean hotel - nothing fancy true but to get a clean hotel, with friendly service and accommodating staff goes a long way in my book. We requested an early check-in and they easily accommodated -and were nice about it!
The breakfast is good, and the beds are Very comfortable.
I would stay here again.

  • Stayed February 2009
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank collegemom09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheffield, United Kingdom
Level 5 Contributor
84 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 16 July 2008

stayed one night here as a stopover - it does what it says on the tin - it is a HIE - so usual standards: nice room but not fancy, clean, OK pool, reasonable breakfast for little money

  • Stayed July 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Business service (e.g., internet access)
Helpful?
Thank mad_scotty_dog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Orleans, LA
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 11 June 2007

We recently stayed here to attend our son's college graduation from Cal State Northridge (CSUN). While the neighborhood was mostly industrial and in spots, run down, the hotel was clean and comfortable. The rooms had recently been renovated and they were in the process of updating the exterior with not only paint, but granite door frames, etc. The beds were comfortable and felt new as did the pillows. The hotel used bed covers rather than a traditional bedspread - a nice alternative to the germ infested coverings that I immediately remove as soon as i can. The only criticism was the smallish bathroom. But the staff was pleasant and helpful and the daily complimentary breakfast was yummy. We enjoyed our stay here.

  • Liked — Location, near 405 hwy
  • Disliked — Neighborhood very urban
  • Stayed June 2007, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Patty39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Van Nuys

Property: Holiday Inn Express Van Nuys
Address: 8244 Orion Ave, Los Angeles, CA 91406-1344
Phone Number:
Region: United States > California > Los Angeles > North San Fernando Valley
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #154 of 350 Hotels in Los Angeles
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Van Nuys 2.5*
Number of rooms: 132
Official Description (provided by the hotel):
Our 7-storey Holiday Inn Express Van Nuys has 132 newly-renovated rooms with wonderful pillow top beds and granite bathrooms, it has spacious work area with personal voice mail service. The hotel offers a dedicated floor for smoking-rooms only. One of the best location in the Los Angeles area, off the 405 Fwy at Roscoe Blvd exit in Van Nuys, 20 minutes to Downtown Los Angeles, Beverly Hills and Rodeo Drive and it s great shopping and restaurants, UCLA, Getty Museum, Hollywood for star-gazing, LAX, Burbank Airport and Van Nuys Airport. You will be greeted by our friendly staff in our granite and crystal chandelier lobby which offers complimentary 24 hours coffee. We offer a free business center, with internet connection, complimentary local calls, complimentary parking, complimentary full hot breakfast. Our Olympic sized outdoor heated pool is surrounded by a gated-garden. The exercise room is available 24-hours with state-of-the-art equipment. We offer pay-per-view movies, complimentary coffee maker with coffee and tea, iron/ironing board, hair dryer and hypo-allergenic rooms. ... more   less 
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Also Known As:
Holiday Inn Express Van Nuys Hotel Los Angeles
Holiday Inn Van Nuys
Holiday Inn Los Angeles
Los Angeles Holiday Inn

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