I made a reservation for one night on Expedia. The hotel was full so Expedia automatically booked me for the first night that was available. Obviously, this was not the night I had wanted to stay. Five days before my room was booked the front desk called and told me that they couldn't run my credit card. I told them that I had never intended to book that night and I was about to cancel the reservation through Expedia 72 hours out. The man cursed me and called me a deadbeat! He said that I had better give him a credit card he could run or he would pursue me through collections. I called back five minutes later and asked for the name of the hotel manager. Front desk told me that they didn't have a manager. Needless to say, I will never book another reservation again. Its employees have no respect for their intended guests, and they have no business being in the "hospitality" industry.
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- Also Known As:
- Royal Palace Westwood Hotel Los Angeles
- Royal Palace Westwood Los Angeles