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“A good, well-located choice”

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Holiday Inn Express West Los Angeles
Ranked #106 of 351 Hotels in Los Angeles
Certificate of Excellence
Alexandria, VA
Level Contributor
238 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
“A good, well-located choice”
Reviewed 7 August 2013

I wanted a hotel that would provide ready access to the Getty Center as well as to some good restaurants. The Holiday Inn Express provided both; it is immediately adjacent to I-405, which leads to the Getty Center. The room was larger than I had anticipated, nicely furnished, and with free internet access. Breakfast was also included in the price. The price seemed high but the hotel was full, so I assume that they are charging what the traffic will bear. Be sure to ask for a quiet room. Many of the rooms face Santa Monica Blvd., which has a lot of traffic. If coming from LAX, expect to pay about $40 for a taxi, including tip.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RichT529
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
neel n, Front Office Manager at Holiday Inn Express West Los Angeles, responded to this review, 25 September 2013
Thank you for your great review of our property. I'm glad that you enjoy our hotel and that our staff takes good care of you during your stay with us. We look forward to your next visit with us.
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351 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (78)
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sydney
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 August 2013

Had previously read the reviews but what i didn't pick up on was that the hotel is bordering on the main freeway plus interesection of a main road , sadly my room , on the 4th floor was on the very same corner. The hotel have done their best to reduce the noise , but noisy it is , continuous traffic ... Asked for a room change but the hotel was full , would have checked out , but the booking was a non cancel , so in summary , really friendly hotel , but if you don't like traffic then call 1st and check which room you will be allocated , the staff are excellent and friendly so I am sure would be happy to help.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lloyd P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express West Los Angeles, responded to this review, 19 August 2013
Dear Lloyd P,

Thank you very much for taking the time to write your comments. We understand that having a comfortable stay is important and it sounds like we fell below your expectations. We are sorry for any inconvenience you experienced due to the noise. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Ferdinand G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 August 2013 via mobile

I have stayed here several times. Great location right off the freeway and west la. Staff is excellent and hotel is extremely clean. Not to far down the road from santa Monica. I would stay here agai an again

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elkco2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Las Vegas
1 review
Reviewed 28 July 2013

I stayed one night at the Holiday Inn Express in Santa Monica
The location is very convenient but in a business area right off freeway

But, once you are inside it is wonderful, convenient parking, excellent staff, very clean
As with all Holiday Inn s they have free breakfast, but the atmosphere is so pleasant
It is on a balcony type setting, very clean and much better than any other Holiday Inn I have stayed at.

I needed somethings faxed and had a little trouble taking the email from my iphone and copying it to fax it . Neel, at the front desk went way above and beyond to help me and did so with a smile. I was sorry that we were only staying one night this is a Jewel of a Property will definitely stay here again.

I am an IHG member and stay with Holiday Inns quite often. This is one of my favorites. Also just 3 miles from the Santa Monica Pier.

Thank you Neel for making my stay memorable.

Alice from Las Vegas

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MaliceMsAlice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
neel n, Front Office Manager at Holiday Inn Express West Los Angeles, responded to this review, 25 September 2013
Thank you for your great review of our property. I'm glad that you enjoy our hotel and that our staff takes good care of you during your stay with us. We look forward to your next visit with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston
Level Contributor
188 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 201 helpful votes
Reviewed 23 July 2013

We stayed 2 nights with 2 rooms at this Holiday Inn Express. Everything was great. One room had a 3rd floor view of Santa Monica Blvd and and although this has some transient population we had no problems walking down Santa Monica Blvd. This is a crowded intersection but noise was not a problem for us; however, they provide complimentary ear plugs, eye masks, and Breathe Right sample in a bag communicating the high traffic area. TV's at elevator because it is slow. The stairs are right by elevator. The breakfast was nice with biscuits and gravy, eggs, one day sausage - one day ham, fresh donuts, and a pancake machine in addition to standard breakfast bar items. Nuart theater is next door and we had the opportunity to meet the Sebastián Silva, the director of the Crystal Fairy in the theater. Gabriela Cowperthwaite, the director of Blackfish, was also present at this location to present her movie.

Room Tip: Request Santa Monica Blvd view. Use stairs (located next to elevator. I personally would avoid the...
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank 457LisaC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rio de Janeiro, RJ
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 July 2013

I stayed at this day twice. First time it was just in the beginning of a program at UCLA and recently to have a meeting at Lusking School of Affairs at UCLA as well. To reach that university this hotel is a must. Quiet close, good infrastructure, and nice people at reservation desk. This last time, Mrs. Sharon was really helpful finding a private driver to drive me to different places in the city. A great deal. His name is Mr. Carlos Cortez. A nice guy and knowledgeable about the city. I do recommend this hotel and this drive if you need.

Room Tip: Prefer the bedrooms that are not in front of the highway.
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  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rcvs33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 24 June 2013

Good room but the breakfast could be better. We expected a better location regarding dinner options and a bit of site seeing at night however. Good location for business trip with the freeway just meters away (no noice in the room, which was good). Not a very good location for tourists discovering LA and Hollywood.
Cheap parking available for only 10$ a night.

Stayed June 2013, travelled as a couple
Helpful?
1 Thank Peter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express West Los Angeles, responded to this review, 8 July 2013
Dear Peter B,

Thank you for your review and for enumerating the good, the bad and the opportunities to improve. Whilst I am pleased with the good comments, I truly value the negative comments as this gives us the opportunity of improving what we can offer. I am sorry for the shortcomings you have experienced during your stay with us. As we continually strive for excellence in customer service, we maintain the ideal of keeping guest satisfaction as our top priority. This feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express West Los Angeles

Property: Holiday Inn Express West Los Angeles
Address: 11250 Santa Monica Blvd, Los Angeles, CA 90025-3156
Region: United States > California > Los Angeles > Westside
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#47 Business Hotel in Los Angeles
Price Range (Based on Average Rates): £££
Hotel Class:2.5 star — Holiday Inn Express West Los Angeles 2.5*
Number of rooms: 78
Official Description (provided by the hotel):
Conveniently located in the Westside of Los Angeles, our new Holiday Inn Express West Los Angeles welcomes visitors with extraordinary hospitality. Whether you're visiting for a corporate meeting or a family vacation, you will enjoy a stylish lodging experience with all the comforts of the home or office. Our ideal location also offers easy freeway access to all points of interest in the Greater Los Angeles Metro area. The Holiday Inn Express West Los Angeles is an exquisite, well-appointed hotel within easy reach of many extraordinary attractions. Enjoy the Third Street Promenade and Santa Monica Pier, Rodeo Drive shopping in Beverly Hills, and the treasures of the Getty Center Museum all just a few minutes away! ... more   less 
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Also Known As:
Holiday Inn Express West Los Angeles Hotel Los Angeles
Holiday Inn Express Los Angeles
Holiday Inn Los Angeles
Los Angeles Holiday Inn

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