My stays at the Hilton are always pleasant. The rooms are always clean and the personnel are very attentive. I particularly enjoy the concierge lounge. It is always well stocked with snacks and the personnel are first rate. The attendant "Rosie" is always available and pleasantly makes you feel at home. Great Job!!!
My husband's occupation has him traveling all through the states. He stays at many hotels and is a Honors member at the Hilton. I opt to travel with him on this trip due to being in California. He normally would have been on the executive floor but, due to traveling with our little dogs we were accommodated on the 5 th floor. Room hand no view and the bathroom is in needed of remodeling. I requested a magnifying mirror and was told that they do not have any for the guest. Eye sight gets difficult to see as we get older. Valet and concierge staff is excellent
Dear Margo M,
We are thankful to having guests like yourself and your husband, who provide us with positive criticism. I would like to confirm that our renovation is a reality and it will soon start. We will consider having magnifying mirrors upon request, to fulfill your every expectation. we look forward to seeing you in the near future.
Hospitably yours,
Carlos L.
The entry lobby looks tired, in need of decor update, so does the general appearance of the hallways. Being an interiors designer makes me more critical in that area the hotels is fine, clean and up to par the servers at breakfast were extremely friendly and nice. they made our stay very pleasant
Dropping in a note note of "Superior Satisfaction" on behalf lady Rosie, who goes to great lengths to take good care of us at the Hilton executive lounge. She makes the lounge a truly social gathering place.
I just recently achieve Hilton Honors Gold Status. At the HIlton at Woodland Hills, I get to use the concierge club. The club is on the 14th floor of the Hotel and overlooks Woodland Hills. OK, the view isn't great, but the free food is decent and Rosie the concierge is the nicest hostess. She really makes my stay enjoyable. When I'm on travel, I'm at the Hotel alone, and Rosie makes the club a nice relaxing place to go to and just hang out.
the hotel is well placed and easy to get on with. staff are attentive and helpful without being intrusive. overall the hotel is getting a little tired. They do have refurbishment planned but not sure to what extent. The only downside is the noisy air conditioning units in the room, only one speed for the fans, flat out! so be aware if you are not a sound sleeper. Overall a typical mid level Hilton with a comfortable feel
Dear Trevor R,
Thank you for your feedback regarding your recent stay. The great news is that the renovation is happening sooner than we thought. We will have an impeccable property with the same world class service to best take care of your hotel needs.
We look forward to welcoming you back!
Carlos L.
