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“"needs major renovation"”

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Warner Center Marriott Woodland Hills
Ranked #66 of 351 Hotels in Los Angeles
Certificate of Excellence
Bakersfield
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“"needs major renovation"”
Reviewed 30 July 2014 via mobile

This place was terrible. End of story. Staff service was ok, but not like the Hilton around the corner. I had an issue with a neighboring guest, and requested for security, but nobody responded. I have heard a lot of repeat guests from here go to the Hilton. Now I see why.

Stayed July 2014
Helpful?
2 Thank Ryan999Daniels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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620 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (118)
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English first
Santa Maria, California
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 15 July 2014

First of all, Lobby area is very nice and modern. Check in was quick. Self parking is $17 bucks. Its a walk from the parking garage to the room. Got a room on the 11th floor with the view of parking garage and street. Room was dusty. It looked as if no one had stepped in that room in weeks. It could be a good and bad thing. The appearance is fine but no wow factor. Hotel is close to the Westfield Topanga mall which is good and convenient.

  • Stayed July 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Little_Compass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DC
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 July 2014

Spent July 4th weekend at Warner Center. After reservation mix up at the front desk, the staff person gave me a nice room with upgrades. Classic Marriott brand hospitality and taking care of the customer. There are other competitors in this area of the San Fernando Valley. But I have stayed at this hotel several times over the years and the service is top notch. Some of previous reviews note that the building is aging, dated. But the rooms are clean, location is clsoe to Highway 101, beaches (Malibu), Simi Valley, shopping and points east and west (LAX, (downtown). The hotel staff exhibits trademark Marriott service. Friendly , courteous and professional. Room rate was very competitive.

Room Tip: Overlooking Oxnard Blvd. Room oversaw July 4th firworks in adjacent park. Awesome.
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  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank traveler20850
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seminole, Florida
Level Contributor
89 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 3 July 2014

The overall stay was average. Check-in was pleasant and the front desk staff seemed eager to please. Upon arriving at our room, we had to open the patio door to air out the moldy odor. The room was somewhat outdated including the popcorn ceilings and the bathroom was very basic. All-in-all the room was clean and the bed was comfortable, but I expect a bit more of a Marriott.

We ordered dinner at the lobby bar and though service was slow (seemed understaffed) the food was very good.

The small outdoor pool area was nice and clean. There is also an indoor pool, but I thought it was somewhat humid to workout in space shared with an indoor pool.

Parking - $17 self / $22 valet per day
Internet - $12.95 per day

All of the staff and especially valet attendants were friendly and efficient.

Room Tip: My recommendation would be to stay in a room that is not on the Topanga Canyon side, as the traffic...
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pamela G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seattle
Level Contributor
52 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 24 June 2014

I stay at a lot of Marriott hotels and own 4 weeks of Marriott vacation property so I have a chance to give what I hope is constructive feedback on the properties I like and some I find lacking.

This property is WAY OVERDUE for a remodel. It is NOT up to the standards of the Marriott brand. The quick overview: Dirty room, noisy halls, horrible internet, gray food, overpriced parking, poor value, unresponsive management.

The details:

1. How many engineers does it take to adjust the spring-hinge on auto-closing room doors? Just one and I've stayed at enough hotels that have figured out how to regulate that mechanism so don't let them blame it on fire regulations. The doors close too loudly and it resonates throughout the entire floor.

2. Paper thin walls and popcorn ceilings… so 1970! I could hear my neighbors talk at conversation levels.

3. Not a BUSINESS hotel IMHO. The internet is slower the most lowly Fairfield Inns I've ever stayed at on the road and no wired connection even though the outlets and wiring are present. Come on! This is LA, not Patagonia.

4. Old furnishing and worn chairs.

5. Bad and old grouting in the shower. Can you say YUCK factor? Not to mention the tiny black hairs on the shower walls, my hair is light brown.

6. Dusty intake HVAC grate. Nothing says poor upkeep like filth in the HVAC system. No excuse!

7. Badly smudged slider windows. Yeah kids make a mess, that's why there is maid service!! I ended up wiping down the windows with a towel. All it takes is dusty carpet covings, refrigerator tops, and smudged windows to make one feel lousy about the rest of the cleanliness (and that housekeeping management should get the can).

8. Spill stains all over the in-room dinner menu pages… come on!

9. Gray vegetables in the stir-fry, way over-cooked. Room service however was very friendly and prompt.

10. I gave management 4 days to respond to my issues and specifically asked for NO compensation, adjustment, or refund... just to raise these issues. They still have not addressed my concerns.

On the good side, the AYS folks, bell, and room service staff were friendly and helpful - the towels are nice - the balconies/views are great on high floors - the indoor pool/spa are nice!

Room Tip: High floors are best but the concierge level is not on the top floor and services are closed Fri PM...
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kassey22000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 June 2014

Very nice hotel and location but service was not up to part. Room was very dirty with dust all over, stains on glass tables, bedding and carpet. Manager Anothony Elisi was rude and dishonest. Very disappointed in stay would have expect from a motel 6 but not a Marriott.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Grand450
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WarnerCenterMarriott, Manager at Warner Center Marriott Woodland Hills, responded to this review, 26 June 2014
Dear Grand 450,

Thank you so much for taking the time to review your stay with us. We truly value your feedback and we apologize that we did not meet your expectations.We are happy to know that you enjoyed our hotel and great location. Providing our guests with the best possible hospitality and service has always been our mission.

I have sent you a private message for more information about your experience with our staff and the cleanliness of your room. We will address these concerns with the appropriate departments to better serve you in the future.

Best,

Natalie Terceman
Associate Sales & Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 June 2014

I've stayed here multiple times for business and they are always consistent. Good service, nice rooms and Starbucks opens at 5:30am on weekdays, which is wonderful. Small but nice pool area. Very comfortable and convenient location. Breakfast can be busy and they seem to be consistently understaffed in the am, so leave extra time to dine. Aside from that the staff is very accommodating and food is great as well.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Arda I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Warner Center Marriott Woodland Hills

Property: Warner Center Marriott Woodland Hills
Address: 21850 Oxnard St, Woodland Hills, Los Angeles, CA 91367-3631
Region: United States > California > Los Angeles
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Luxury Hotel in Los Angeles
#34 Business Hotel in Los Angeles
#52 Romantic Hotel in Los Angeles
#57 Family Hotel in Los Angeles
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Warner Center Marriott Woodland Hills 4*
Number of rooms: 463
Official Description (provided by the hotel):
Set in the San Fernando Valley, in Woodland Hills, California, the Warner Center Marriott is a newly reenergized world. Luxury reigns in 474 new guest rooms and suites with Marriott’s plush Revive™ bed and 32-inch HD flat-panel TV that connects to your laptop, smart phone and more! The chic new poolside Urban Oasis with cabanas, fire pit and bar invites casual mingling outdoors. A recharged fitness center with cutting-edge equipment dares you to “work it”. 25,000 square feet of all-new function space inspire brilliant events. For refined refreshment, visit Starbucks, the ultra hip Q Martini Bar and Breeze, an American Grill. ... more   less 
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Also Known As:
Warner Center Marriott Woodland Hills Hotel Los Angeles
Marriott Hotel Los Angeles
Marriott Los Angeles
Los Angeles Marriott

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