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“Good spot”

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Warner Center Marriott Woodland Hills
Ranked #73 of 349 Hotels in Los Angeles
Certificate of Excellence
Winston Salem, North Carolina
Level Contributor
237 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Good spot”
4 of 5 bubbles Reviewed 26 August 2014 via mobile

Great location near shopping malls and restaurants. Valley location away from all the traffic of LA. A 25 minute beautiful ride down Topanga Canyon Blvd to Malibu. Great service by Andrea at the front desk. Willing to go above and beyond to deliver great customer service.

Stayed August 2014, travelled on business
Helpful?
Thank geepd36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthony E, Front Office Manager at Warner Center Marriott Woodland Hills, responded to this review, 6 September 2014
Thank you for the awesome feedback! It’s highly appreciated. Yes, Andres is one of the best.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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611 reviews from our community

Traveller rating
    203
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    117
    33
    28
See reviews for
161
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236
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (118)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
San Marcos, California
Level Contributor
107 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 23 August 2014

Solid hotel. Newly renovated lobby is large and welcoming. Nice pool area, a little small but adequate. Service was great....front desk, restaurant, housekeeping....all were professional and did their jobs very well!!

Rooms are basic marriott - outdated in reds and golds, small bathroom, and worn out balcony.

Major complaint was with my reservation. Even though I put down three of us for in our room, they gave us one king bed. I tried to switch but doubles were sold out. Luckily it was me, my ten year old daughter and mother, so we fit ok in the bed. But if you put down three people, two doubles should be an automatic. Hopefully they fix this glitch in their system.

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Jessica B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 15 August 2014

After reading some of the reviews, we were a little concerned about staying here. What a pleasant surprise. Nothing less than 1st class. From the valet parking our car, to the front desk reservations, to the bell hop, nothing less than wonderful! Everyone was as helpful as can be. Falling all over you. Breakfast was perfect. We have nothing to complain about. 1st class Marriott in our book!

  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Ellen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthony E, Front Office Manager at Warner Center Marriott Woodland Hills, responded to this review, 4 September 2014
Dear Allen K.,
We are delighted to meet your and -our expectation- during your last stay. we invite you to stay with us again, we have planes to do more upgrades to our hotel, expect first-class service at all times.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oakley, California
Level Contributor
58 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 14 August 2014

July 2014 - lot's of construction close by...good things to come? Great location, the service is the same as a JW Resort! They care and actually guide you through the area. Stay away from the elevator lobbies. Ask to face away from Topanga Blvd. Bar is busy and bartender was knowledgeable. They have great room service (only it does not stay open late - so late night snacks).

Room Tip: I have never had a bad room here! I have stayed many times over the years and still I am surprised a...
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  • Stayed July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JD3213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthony E, Front Office Manager at Warner Center Marriott Woodland Hills, responded to this review, 15 August 2014
Thank you for staying with us, I'm glad we were able to meet all your expectations.
We hope to see you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Ramon, CA
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 7 August 2014

Stayed here for a wedding we were invited to. Had requested a room with two beds, end up with king. the staff didn't seem concerned to even attempt to accommodate us. They simply had a indifference attitude. Room was clean. very small pool for such large hotel. Food is not good. Location is good. PF chang /mall across the street. Unless you have to stay in the vicinity, avoid this hotel.

Room Tip: Upper floor
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  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Paymon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthony E, Front Office Manager at Warner Center Marriott Woodland Hills, responded to this review, 9 August 2014
Dear Paymon M.

Thank you so much for taking the time to review your stay with us. We truly value your feedback and we apologize that we did not meet your or -our- expectations. We are happy to know that you enjoyed our hotel great location. Providing our guests with the best possible hospitality and service has always been our mission.

I have sent you a private message for more information about your experience, we will work on
Your concerns with the appropriate parties to better serve you in the future
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
CINCINNATI
Level Contributor
4 reviews
3 hotel reviews
3 of 5 bubbles Reviewed 6 August 2014

I recently stayed here for a conference, one that I'd attended three before. Unfortunately it was not as positive a stay as before. Because they didnt have enough housekeeping help, our room was not ready at the 4:00 check in time. They did, however, make it up to us by giving us free wifi, which was nice. The room was as lovely as before, but the public areas are starting to look a bit shabby, particularly the outside furniture, which had cigarette burn holes and tears in it. When it was time to check out, there were not enough bellboys or carts to assist everyone, and some people waited an hour for help. If you are a conference hotel, it seems like having adequate help in all areas should be a given.

Room Tip: Choose a room on the west side, as the view is much prettier.
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Green Features: It would be lovely if they offered cans in the rooms for recycle.
  • Stayed August 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank victoriantoni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthony E, Manager at Warner Center Marriott Woodland Hills, responded to this review, 9 August 2014
I apologize that your recent stay was not satisfactory and appreciate your feedback.
We have immediate plans to upgrade the Urban Oasis area; I hope you will see the change in your next visit. Costume College group is a very special group for us. I'm glad you found your room as lovely as always. Please accept my apology for any delay in the Bell Service.
I'm happy what we offered for the shortcomings met your satisfaction.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix, AZ
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 6 August 2014

My wife and I pulled in at around 10:30 PM after a long day of driving from San Francisco and visiting friends in the area. Upon arrival, I was informed that my reservation was cancelled because the credit card on file had changed numbers. Mind you this might have happened about 8 years ago and we have stayed at probably 100 Marriott's around the world with no problem since then. I was told that the property tried to charge the card for a guarantee because of the special rate I was on, but is was declined. The hotel was sold out so there was no room for us to go to. However, Jose and Diana at the front desk asked if we could wait about half an hour because not everyone had checked in yet and they would see what they could do. Jose gave us a key to the pool/jacuzzi area so we could relax and wind down after a long day.

After about half an hour, Jose came in and said our room was ready! Diana also made sure that we received the special rate from the original reservation. What could have been a big problem for us was solved by both Jose and Diane at the front desk, and we thank them greatly for their efforts. We were thrilled to have a room that night, So for my wife and me, we were taken care of by two professionals who went the extra mile.

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank gohead88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthony E, Front Office Manager at Warner Center Marriott Woodland Hills, responded to this review, 9 August 2014
Thank you for your kind comments about Jose and Diana, they really are Service Stars.
I’m glad we were able to help. We hope to serve you back soon in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Warner Center Marriott Woodland Hills

Property: Warner Center Marriott Woodland Hills
Address: 21850 Oxnard Street, Woodland Hills, Los Angeles, CA 91367
Region: United States > California > Los Angeles
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#34 Business Hotel in Los Angeles
#52 Romantic Hotel in Los Angeles
#57 Family Hotel in Los Angeles
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Warner Center Marriott Woodland Hills 3.5*
Number of rooms: 463
Official Description (provided by the hotel):
Set in the San Fernando Valley, in Woodland Hills, California, the Warner Center Marriott is a newly reenergized world. Luxury reigns in 474 new guest rooms and suites with Marriott’s plush Revive™ bed and 32-inch HD flat-panel TV that connects to your laptop, smart phone and more! The chic new poolside Urban Oasis with cabanas, fire pit and bar invites casual mingling outdoors. A recharged fitness center with cutting-edge equipment dares you to “work it”. 25,000 square feet of all-new function space inspire brilliant events. For refined refreshment, visit Starbucks, the ultra hip Q Martini Bar and Breeze, an American Grill. ... more   less 
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Also Known As:
Warner Center Marriott Woodland Hills Hotel Los Angeles
Marriott Hotel Los Angeles
Marriott Los Angeles
Los Angeles Marriott

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