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Crowne Plaza Los Angeles International Airport Hotel
Ranked #51 of 351 Hotels in Los Angeles
1 review
“Horrible”
Reviewed 12 August 2014

I was there 2 weeks ago and had 3 rooms with a meeting room. The rooms were clean but the bed was very uncomfortable. The front desk staff and manager charged the wrong credit cards and couldn't find the credit card on file, they were also was very rude. During my entire stay the hotel staff including the restaurant could not bill the correct credit card. They left a big mess for me after a long business trip.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank Noah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul1132, General Manager at Crowne Plaza Los Angeles International Airport Hotel, responded to this review, 12 August 2014
We appreciate you taking the time to share your comments with us. It truly disappoints us to read that your stay with us wasn’t as you had hoped. Our goal is to provide our guests with a memorable experience and the service they deserve.

Please accept our sincerest apologies for the inconveniences you experienced during your stay. We hope you will join us again to give us a chance to redeem ourselves.

Sincerely,

Paul Gibbs
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (291)
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Nogales, Arizona
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 August 2014

We arrived at 3am grumpy and tired. There was an issue with the room because I had booked through hotwire and even though I called, they did not have double beds for us. The night manager, Ralph Spates and Gilbert were very understanding. They hooked us up in the Executive Level and through in free breakfast for our entire family (5). I give them props because I was not in a good mood and they handled my attitude very well. As per the rooms, they are a little out dated but the price was great and they were clean, and as I mentioned the staff was very very friendly.

Room Tip: Try and be nice when asking for help...
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  • Stayed August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Claudia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul1132, General Manager at Crowne Plaza Los Angeles International Airport Hotel, responded to this review, 12 August 2014
I am glad to hear that you enjoyed your recent stay with us here at the Crowne Plaza Los Angeles International Airport. We will be sure to recognize Ralph & Gilbert for their exceptional service as well.

We truly appreciate your patronage!

Best regards,

Paul Gibbs
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix, Arizona
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 August 2014

We just spent a week with the kids at the Crown Plaza LAX and had a wonderful time. We had two connecting rooms that were spacious, very clean and comfortable. The staff from the bell desk, to the front desk were so nice and accomodating to all our needs. We were close to the beaches, activities and dining. The food at the hotel was great as well, the kids loved the pizza & burgers and we loved the delicious sushi bar. The coffee/snack bar in the lobby made for a convenient & quick start to our day especially when running off to Disney or the beaches. We also loved the fact that we had a very nice gym and laundry facilities to use as well. We will come back and stay here again, great time!!

Room Tip: Ask for the "quiet" 15th floor.
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  • Stayed August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Rose K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul1132, General Manager at Crowne Plaza Los Angeles International Airport Hotel, responded to this review, 12 August 2014
Thank you for the positive comments regarding your recent stay with us here at the Crowne Plaza LAX. We strive to provide personal service to our guests and I will be sure to share your positive comments with the staff.

Thanks again for letting us know that we did an excellent job and we will look forward to hopefully seeing you again!

Best regards,

Paul Gibbs
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 11 August 2014

Nice, clean hotel with very pleasent staff. Close proximity to the airport and some of the places to sigh see. Easy access to parking so thats convinent.

A bit surprising that wi-fi is charged in this day and age!

  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
Helpful?
Thank Anu7777777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul1132, General Manager at Crowne Plaza Los Angeles International Airport Hotel, responded to this review, 12 August 2014
Thanks for the kind comments and a great review of your stay! We will look forward to seeing you again the next time your travels bring you to Los Angeles.

Best regards,

Paul Gibbs
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 10 August 2014

I made a bid on priceline.com for stay one night at Crowne Plaza hotel at LAX airport close to Los Angeles on August 8, 2014 for 2 adults and 2 kids. When we got there we were told there’s no room for two beds. The only available is a room with one king size bed and a roller added to our room.
So the lady at the front desk offer us to go to another hotel and said they will compensate our parking and free breakfast at the other hotel. However, it turns out that that hotel does not have one room for four people too. So we have no other choice but had to stay here. But we got our ticket stamped by the lady so it means free, we drove out for dinner and were not charged for parking fee.
So we stayed there by 3 of us sleeping in one bed. Because the room is so small and I don’t think it will fit one king and one roller, so my little kid even bump his lips on their bed stand.
We complained to the front desk next morning, but was told that their policy is “ they can not guarantee any booking from the third party like Priceline. “That means, even if we booked the room through priceline and our money was withhold from them, when we got there we still can not be guaranteed a room with two beds for 4 people. The Assistant front office manager –Irina Nielo is very rude and even did not agree to give us free parking. The most unacceptable thing is she said that they have never had anything stamped on parking slip. This is absolutely lied! We had it stamped last night by another lady.
She even refused me to talk to her supervisor. We will never ever be there again.

  • Stayed August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Hua Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul1132, General Manager at Crowne Plaza Los Angeles International Airport Hotel, responded to this review, 11 August 2014
Please accept my sincerest apologies for any difficulties that you may have encountered during your stay with us here at the Crowne Plaza International Airport.

We truly appreciate you taking the time to review your recent stay at our hotel. Guest satisfaction is our top priority and I was disappointed to hear that we let you down in that regard. Rest assured that I have reviewed your comments in detail with the appropriate staff members.

We truly value your patronage and hope to see you again on your next trip to Los Angeles!


Best Regards,

Paul Gibbs
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
2 reviews
Reviewed 8 August 2014

Stayed here on my way through to central America. Very nice place to stay while recovering from a long flight. Would like to say a big thank you to Oreen who looked after us at the cafe in the lobby, helped us with recommending where to visit in LA as we only had a day in the area, great service and thanks again!!! Had an awesome time.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank inom016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul1132, General Manager at Crowne Plaza Los Angeles International Airport Hotel, responded to this review, 11 August 2014
I am glad to hear that you enjoyed your recent stay with us here at the Crowne Plaza Los Angeles International Airport. We will be sure to recognize Oreen for her exceptional service as well.

We truly appreciate your patronage!

Best regards,

Paul Gibbs
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockholm, Sweden
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 August 2014

Very nice hotel. We had a pleasant stay, spacious, clean room. Nice staff and people in the reception. We were on honeymoon and stayed for three nights. The parking was quite expensive. We did not eat breakfast at the hotel.

  • Stayed November 2013, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Cecilia198012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul1132, General Manager at Crowne Plaza Los Angeles International Airport Hotel, responded to this review, 11 August 2014
I am glad to hear that you enjoyed your recent stay with us here at the Crowne Plaza LAX. I will be sure to share your positive comments with all of our associates here and we will look forward welcoming you again when your travels bring you back to L.A. Congrats on your marriage!!

Best regards,

Paul Gibbs
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Los Angeles International Airport Hotel

Property: Crowne Plaza Los Angeles International Airport Hotel
Address: 5985 West Century Boulevard, Los Angeles, CA 90045-5477
Phone Number:
Region: United States > California > Los Angeles > Westside
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#21 Best Value Hotel in Los Angeles
#38 Romantic Hotel in Los Angeles
#48 Family Hotel in Los Angeles
#67 Business Hotel in Los Angeles
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Crowne Plaza Los Angeles International Airport Hotel 3.5*
Number of rooms: 613
Official Description (provided by the hotel):
Welcome to the Crowne Plaza Hotel - Los Angeles International Airport (LAX)! Our 613 room, full- service hotel is the gateway to Los Angeles. Located less than one mile from the LAX terminals, with 24-hour complimentary shuttle service to and from LAX! While only steps away from LAX, the Crowne Plaza Hotel-LAX is convenient to all major southern California area attractions, including Hollywood, Disneyland, Universal Studios and The Los Angeles Convention Center. Immediate access to the I-405 and I-105 freeways and the beach communities of Marina Del Rey, Santa Monica, Venice Beach, Manhattan Beach and Redondo Beach are just minutes away! Also, the shopping and business districts of El Segundo, Culver City and Westchester are all within 3 miles! The Crowne Plaza - Los Angeles International Airport has 14,000 sq feet of flexible space, with an emphasis on service and convenience. Our experienced Crowne Meetings Director and Certified Wedding Consultant hold the highest recognition of Certified Meeting Professional, CMP, and will ensure your meeting, social event or wedding is a complete success. After a long day of business meetings or sightseeing you will enjoy our Sleep Advantage program, which includes premium bedding, sleep amenities, guaranteed wake-up calls and designated quiet zones.Come stay and play with us in Los Angeles! ... more   less 
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Also Known As:
Crowne Plaza Los Angeles
Los Angeles Crowne Plaza
Crowne Plaza Lax

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