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“Serviceable but not a five star property”

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Sheraton Universal Hotel
Ranked #106 of 351 Hotels in Los Angeles
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Serviceable but not a five star property”
Reviewed 3 August 2014 via mobile

Solid no frills tourist hotel for Universal Studios Hollywood visitors. Very worn interior in the room but the beds were clean, no bugs, quiet and 10 mins or so walk to Universal.

Best: Staff - very friendly and helpful, proximity to Universal

Needs Improvement - wallpaper stained, carpet uneven and bunched in the hallways, feels like it needs a renovation.

Would stay again if we went back to Universal.

Stayed July 2014, travelled with family
Helpful?
Thank TokyoQ Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review, 15 August 2014
Dear TokyoQ Q,

We are pleased to hear that you had a great experience with our friendly, helpful staff and enjoyed our hotel’s proximity to Universal Studios. It’s wonderful to know you’d return and stay with us again in the future, and we hope to have another opportunity to provide a satisfying stay from start to finish. We appreciate your honesty and will continue working towards a better guest experience. Please contact us directly at ssamanon@sheratonuniversal.com before your next vacation to see how we can make your next stay truly memorable.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,585 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (402)
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Ripon, United Kingdom
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 3 August 2014

I am currently staying in the Sheraton universal during a short stay in L.A with my family. The main purpose for choosing this hotel was the close proximity to universal studios (5-minute easy walk - or a free shuttle every 15 mins). The hotel itself is really nice and clean and classy looking inside and out, and everybody is really nice and helpful..especially the concierge in the main lobby. (He was able to book and print our universal studio tickets right there and then, and also book us on a tour that we wanted to go on the day after)

The only downside to our stay has been that the walls between the rooms (in addition to a locked joining door) are practically paper-thin. We can hear full conversations from the guests next door both morning and night..and they are not noisy people at all. I am currently traveling with two children (4 and 10) and to say that they are excited is an understatement, so I feel guilty telling them to keep quiet when we return to our room late in the evening, and all my four year old son wants to do is tell everybody about the minions!

We have all stayed next door to 'that family' in the past, and we are not them...but the thinness of the walls, and knowing that next door can hear our every word...just makes me very self conscious and that is not how it should be, and your kids should be able to be super-excited and tell me about the minions..again...and again...and again.

  • Stayed August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Craig P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joplin
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 August 2014

If you are walking and want to do some shopping - this is perfect! The rooms could use an update - just a bit of refreshing. We really enjoyed the pool as it was right outside our patio. The staff was cordial. This hotel ranks average in amenties offered. I won't go out of my way to return.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jaybnew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Jose, CA
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 2 August 2014

From check-in through check-out, we received good service from this hotel. This is the only Sheraton that has offered wine at check-in. I assume it resulted from our Gold SPG status but even with that for years, we've never been offered wine before. The concierge was helpful in getting us on the walking path to Universal Citywalk, going so far as to walk us outside and point out the direction with step-by-step instructions.

There was nothing particularly fantastic or terrible about the room. It was functional and appears to have been recently remodeled. The same goes for the public spaces. We've stayed both here and at the neighboring Hilton and while the Hilton looks a lot nicer from the outside with its glossy impressive building, I wouldn't have an issue staying either here or at the Hilton the next time we go to Universal Studios.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank bkoji
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Bernardino, California
1 review
Reviewed 1 August 2014

Booked a night to spend the day at Universal Studios, checking in was ok and the rep worked with my special request for a high floor. Upon entering the room, I noticed the carpet had really gross stains from liquids of some sort. The bed had hair from other guests, and bedding had a stain as well. The bathroom was ok,until I saw the toilet was NOT thoroughly cleaned around the rim and the seat as well. I also noticed hair in the shower walls and that was unacceptable. Our room was near the elevators, so I highly don't recommend staying near them due too the loud other guests walking by. I was not impressed with the Sheraton, I will be staying at the Hilton next door.

Room Tip: Stay at the Hilton next door, otherwise its like you booked at Motel 6
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  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Jenn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UK
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 31 July 2014 via mobile

Nice city hotel, comfortable beds, lovely pool & helpful staff.
The hotel is around a 10 minute slow walk from Universal but there is also a shuttle bus to and from the park for hotel guests.
The only inconvenience (for us) was that there was no free wifi point in the hotel.

Stayed July 2014
Helpful?
1 Thank sionedeleri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
İstanbul, Türkiye
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 31 July 2014

Pros:-5 mins by walk to Universal Studios
-clean and neat
-very comfortable rooms and lobby
-free shuttle service to Universal Studios

Cons:- very simple and small sports area (only 3 treadmills for 5 star hotel?)
- sometimes services from concierge is overpriced.
- Far away from city center (only ideal for Universal Studios visit)


Hint: You can find 20$ shuttle service from LAX Airport to hotel. Otherwise you have to pay 100$ for taxi or vip service.

  • Stayed January 2014, travelled solo
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank udakan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Universal Hotel

Property: Sheraton Universal Hotel
Address: 333 Universal Hollywood Drive, Los Angeles, CA 91608-1095
Phone Number:
Region: United States > California > Los Angeles > Central L.A
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#86 Business Hotel in Los Angeles
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Sheraton Universal Hotel 3.5*
Number of rooms: 457
Official Description (provided by the hotel):
Nothing says Hollywood like a facelift. We have started our guest room renovation at the HOTEL OF THE STARS. All services are still available for guest use during this phase. At the Sheraton Universal Hotel, located next door to the excitement of Universal Studios, we artfully blend Sheraton's four-star service with the history of an iconic Hollywood Hotel. ... more   less 
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Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton

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