Stayed two nights at end of our California trip. On checkin our rooms were not connecting as requested however the desk clerk was able to find two connecting rooms on a high floor quickly. Glass of wine for mom and dad and cookies for the kids are always a nice touch.
Easy to reach from the 101 freeway. We walked to Universal City Walk but there was a free shuttle as well. We did not go to the theme park due to time limitation, kids were not pleased about that. In retrospect we should have anticipated being so close to the park would cause some reaction from the kids.
Pool is recently renovated and very nice. Poolside service was ok, but part of our order was forgotten and took 15 minutes to resolve. She was very apologetic so not a big deal.
In terms of location, it's a bit far from LAX. Our friends in LA were surprised we stayed there since we didn't go to the theme park. Our flight out was early in the morning so there was no freeway traffic to speak of but if it had been midweek I could see how the drive to the airport could have turned into a disaster. Factor that into the schedule.
Parking at 26$ was cheaper than some other hotels, so I was ok with the cost. You can hear freeway traffic from the room, and we were on the 17th floor, but it did not interfere with sleeping.
We used the club room for continental breakfast and evening snacks, as well as boarding pass print out. Traveling with family, this amenity is very useful to us.
Room itself very clean. No fridge. Our king bed was broken I think, but we were too tired to ask to be moved. In summary we liked the hotel and the staff, but maybe would only stay here if we were going to the park.
- Official Description (provided by the hotel):
- Nothing says Hollywood like a facelift. We have started our guest room renovation at the HOTEL OF THE STARS. All services are still available for guest use during this phase. At the Sheraton Universal Hotel, located next door to the excitement of Universal Studios, we artfully blend Sheraton's four-star service with the history of an iconic Hollywood Hotel. ... more less
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- Also Known As:
- Sheraton Los Angeles
- Los Angeles Sheraton