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“Clean and attentive staff” 4 of 5 bubbles
Review of Sheraton Universal Hotel

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Sheraton Universal Hotel
Ranked #99 of 348 Hotels in Los Angeles
New Jersey
Level Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Clean and attentive staff”
4 of 5 bubbles Reviewed 31 August 2014

Stayed two nights at end of our California trip. On checkin our rooms were not connecting as requested however the desk clerk was able to find two connecting rooms on a high floor quickly. Glass of wine for mom and dad and cookies for the kids are always a nice touch.

Easy to reach from the 101 freeway. We walked to Universal City Walk but there was a free shuttle as well. We did not go to the theme park due to time limitation, kids were not pleased about that. In retrospect we should have anticipated being so close to the park would cause some reaction from the kids.

Pool is recently renovated and very nice. Poolside service was ok, but part of our order was forgotten and took 15 minutes to resolve. She was very apologetic so not a big deal.

In terms of location, it's a bit far from LAX. Our friends in LA were surprised we stayed there since we didn't go to the theme park. Our flight out was early in the morning so there was no freeway traffic to speak of but if it had been midweek I could see how the drive to the airport could have turned into a disaster. Factor that into the schedule.

Parking at 26$ was cheaper than some other hotels, so I was ok with the cost. You can hear freeway traffic from the room, and we were on the 17th floor, but it did not interfere with sleeping.

We used the club room for continental breakfast and evening snacks, as well as boarding pass print out. Traveling with family, this amenity is very useful to us.

Room itself very clean. No fridge. Our king bed was broken I think, but we were too tired to ask to be moved. In summary we liked the hotel and the staff, but maybe would only stay here if we were going to the park.

Room Tip: Ask for high floor. Use the club room if you are eligible.
See more room tips
  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank RowanberryTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review, 4 September 2014
Dear RowanberryTraveller,

Thank you for your detailed review of your family’s stay with us at the Sheraton Universal Hotel! We are happy to hear that you were satisfied with our excellent staff and many amenities, like our recently renovated pool area and Club Lounge. We appreciate your feedback, and have taken careful note of the various aspects of your stay that did not meet your expectations. We understand how frustrating these issues must have been for you and your family, and can assure you that we are constantly working to smooth out our problem areas in order to maintain the high quality guest services that we’re known for. We hope that you’ll be back for another amazing stay with us the next time you’re in Los Angeles!

Sincerely,

Sherry Samanon
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,554 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (395)
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English first
Calgary, Canada
Level Contributor
149 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 bubbles Reviewed 29 August 2014

My granny and I stayed here during our stay in LA. All of the front staff were super helpful and friendly. Our room was very clean, which is always key. There is a free shuttle bus to Universal Studios, which was super helpful. This hotel is also about a 5-10 minute walk to the Subway (or whatever it's called). There is also a concierge there who can help you figure out different activities to do that day and can even book stuff for you!

  • Stayed February 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Luckycharmchick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review, 4 September 2014
Dear luckycharmchick,

We are very glad to hear that you and your grandmother had a wonderful stay with us at the Sheraton Universal Hotel. We are excited that you enjoyed your sparkling clean room, the free shuttle bus to the park and our amazing concierge service. Please come back and visit us again soon, we would love to be able to serve you again! Thanks for the great review!

Sincerely,

Sherry Samanon
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
50 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 27 August 2014

I did the cruel thing of booking this hotel via a third party site where you don't pick the hotel and then brought my family and the kids realized it is located right next to Universal Studios. It was kind of torture for them but we were in L.A. for other reasons and we did not go (boo dad!). It is however a very convenient hotel if you want to be within spitting distance of the theme park and City Walk.

PROS:
Glass of wine during check-in and cookies for the kids
They added a comfy single bed to our room at no cost (thank you)
Really friendly staff
Easy access on and off the 101

CONS:
Not a walkable area except to go to City Walk or Universal studios (in which case it's a PRO)
Pool was under construction so they sent us to the Marriott's (or Hilton's?) pool next door
Compulsory valet is expensive but not more than every hotel I've been too in L.A. just be aware

  • Stayed April 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Service
Helpful?
Thank bandofbabble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review, 4 September 2014
Dear Karl00,

Thank you for taking the time to write a review and for staying with us on your recent visit to Los Angeles. We’re glad that you enjoyed a glass of wine and cookies at check-in, our exceptional service throughout your stay, and easy access to the 101. Although you didn’t get to take the kids to enjoy Universal Studios this time, we hope that you’ll be back to experience the convenience of staying right next to the park. Thanks again for the great review—we hope to see you and your family again soon!

Sincerely,

Sherry Samanon
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Swansea, United Kingdom
Level Contributor
54 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 27 August 2014

We choose this hotel due to it being easily accessible to Universal Studios and Hollywood. If you wish to go to the studios there is a free shuttle bus but make sure that you arrive at the stop to get back on the last shuttle 11pm, well in time or you may be left behind and then you will have to walk.

We never used the bar/restaurant or pool area at the hotel so I cannot comment.

The concierge, Dai Vondrau, is very helpful and provides loads of tips for you and is so pleasant.

The parking at $26 per night is a little expensive whilst staying at the hotel and there should be a reduction for guests who are staying here.

Very comfortable beds and large rooms to accommodate 2 adults and 2 teenage children.

Would certainly look at staying here again when in LA

  • Stayed August 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
Thank Martin J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review, 4 September 2014
Dear MBJ1703,

Thank you for your review regarding your family’s recent stay with us at the Sheraton Universal Hotel. We are very glad to hear that you enjoyed our hotel’s convenient shuttle bus access to Universal Studios, excellent concierge (we will pass your comments along to Dai—he’ll be thrilled to hear that you were satisfied with his service!) and sparkling clean and spacious guest bedrooms. We hope that you’ll come back and stay with us again, and that you spend some time in our recently renovated outdoor terrace and pool area. Thanks again for the great review, we hope to see you soon.


Sincerely,

Sherry Samanon
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brea, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 26 August 2014

We really liked the pool and outside bar area. The service we received in the afternoon there, was nice. We had scheduled to spend the night at this hotel after seeing a show at the Music Center. We arrived back at the hotel at about 5 minutes after 11pm to find out they had no late night menu. We were instructed to go down to the lobby and obtain a list of vendors who could provide us food. When we asked the person at the registration desk if she knew they would deliver, she said in a snotty tone "I don't know, call them yourself!". WOW!!! We then decided to not even spend the night and when leaving we asked to speak with the manager, this same woman went into the office, and then came back out and said "the manager is with another guest." Needless to say, we will not revisit this Sheraton.

  • Stayed August 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Service
Helpful?
Thank Kal P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review, 4 September 2014
Dear Kal P,

Thank you for taking the time to let us know about this incident. We can assure you that we are taking your comments very seriously, as this type of staff behavior does not reflect how our hotel typically operates. We pride ourselves on providing guests with luxurious stays and world-class service, and our friendly, attentive staff is a vital part of that mission. We would like to hear more details surrounding this event, and would appreciate it if you would contact me at ssamanon@sheratonuniversal.com at your earliest convenience. You deserve much better as our guest, and we care deeply about making things right. We look forward to hearing from you.

Sincerely,

Sherry Samanon
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Los Angeles hotels

Grantham, United Kingdom
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 26 August 2014

This was the first hotel we stayed in on our road trip, we had a lovely room although no fridge or tea making facility but there was coffee. Not being a coffee drinker, i brought tea bags asked room service for hot water and milk and they were excellent fantastic service. The staff were so friendly from the bar staff, by the pool but a shout out goes to the lady concierge who was absolutely fabulous good advice and very friendly. All in all a lovely hotel with lovely staff and only a ten minute work to universal great location.

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank Paula F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review, 4 September 2014
Dear Paula F,

Thank you for the amazing review! We are thrilled to have been able to serve you on your recent visit to Los Angeles. We’re glad that you took advantage of our excellent concierge service, and will be sure to pass along your comments to our room service and bar staff as well. We hope that you will be back to stay with us again on your next visit to LA. We’d love to give you another red-carpet VIP experience! Thanks again for your review.

Sincerely,

Sherry Samanon
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milton Keynes, United Kingdom
Level Contributor
122 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed 25 August 2014

As many of the reviewers have pointed out, the rooms are in places worn but the beds are extremely comfortable, the rooms are immaculately clean and the location is perfect if you are visiting Universal.

We bought an annual pass and only intended to spend one day in the Park. However, due to the proximity of the hotel we were able to pop into the Park first thing in the morning and enjoy a ride and then spend the rest of the day exploring LA. We do not understand why people wait for the shuttle bus. It is only a short walk up the hill and there is a lift (elevator) to take you up part of the hill!

Travelling from the UK, we found the hotel easy to find with excellent and easy access to the Freeways. The concierge was also very helpful in giving advice regarding using the subway and giving directions.

We paid $40/night to have access to the Club Lounge - free wi-fi, breakfast and evening snacks - which we found useful as breakfast options were limited as there are no small cafes in the vicinity of the hotel.

There was only a limited amount of noise in the corridors and we all slept well. It is worth pointing out the swimming pool was very cold but the area around the pool, with cabanas and sun loungers, was very pleasant.

  • Stayed August 2014, travelled with family
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank potterfan10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review, 4 September 2014
Dear potterfan10,

Thank you for choosing to stay with us at the Sheraton Universal Hotel. We are excited to hear that you had a pleasant time at our hotel, and that you found our proximity to Universal Studios convenient. We’re also glad that you took advantage of our concierge services and Club Lounge benefits, and that you were able to relax in our clean, comfortable, quiet rooms, and in our poolside cabanas. We hope that you’ll be back to visit us again on your next trip to Los Angeles!

Sherry Samanon
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Universal Hotel

Property: Sheraton Universal Hotel
Address: 333 Universal Hollywood Drive, Los Angeles, CA 91608-1095
Phone Number:
Region: United States > California > Los Angeles > Central L.A
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#86 Business Hotel in Los Angeles
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Sheraton Universal Hotel 3.5*
Number of rooms: 457
Official Description (provided by the hotel):
Nothing says Hollywood like a facelift. We have started our guest room renovation at the HOTEL OF THE STARS. All services are still available for guest use during this phase. At the Sheraton Universal Hotel, located next door to the excitement of Universal Studios, we artfully blend Sheraton's four-star service with the history of an iconic Hollywood Hotel. ... more   less 
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Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton

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