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“Chic but not practical.”

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SLS Hotel, A Luxury Collection Hotel, Beverly Hills
Ranked #29 of 351 Hotels in Los Angeles
Certificate of Excellence
New York City, New York
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Chic but not practical.”
Reviewed 29 September 2012

Simply put the SLS tries too hard to be chic and ends up being unpractical. The mood lighting and funky decor works in the lobby and hallways but it just doesn't work in the hotel rooms which are small and overly dark. In fact, they are so dark that I found myself crouching by the window to do my makeup each day!
On a good note, the pool is nice and the gym is big and beautiful. The food in the cafe is very good but very overpriced. The best part of the hotel is the on site restaurant Bazaar which is absolutely worth visiting.
I do like be location which is right near the Beverly Center...but just cannot get over the dark rooms which after a few days get very depressing.

Room Tip: Ask for extra lamps upfront.
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  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Angela S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLSBHManager, Manager at SLS Hotel, A Luxury Collection Hotel, Beverly Hills, responded to this review, 2 October 2012
Thank you for your recent visit to SLS Hotel at Beverly Hills. I'm sorry to hear that we fell short of your expectations. I'd ask that you please contact us upon your next visit as we would be happy to provide your room with additional lighting to create a more sufficient experience. We do hope you will give SLS Hotel at Beverly Hills a second chance so we can show you how magical the property truly is.
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Rating summary
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  • Sleep Quality
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (308)
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Seattle, Washington
Level Contributor
53 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 28 September 2012

Overall the hotel is nice, and the staff was warm and welcoming. But I left feeling like this place tries too hard to be hip to the point of distraction. I can do without the graphics in the elevator, dark and heavy colored lighting in the hallway, and every surface being mirrored in the hotel room.

  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sean_0101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLSBHManager, Manager at SLS Hotel, A Luxury Collection Hotel, Beverly Hills, responded to this review, 1 October 2012
Thank you for your recent visit to SLS Hotel at Beverly Hills. We understand the design is not for everyone, but we do hope you enjoyed your overall experience and hope that you will return for a second visit in the near future. Thank you again.
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New York City, New York
Level Contributor
82 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 28 September 2012

From the moment I walked into the SLS, I felt like a celebrity. The staff is polite, attentive, and more than willing to go the extra mile. The hotel is beautiful, and the rooftop pool is an oasis that should not be overlooked. The rooms are modern and sleek, but the bed is pure comfort. If you are a foodie, or just a traveler with an appetite, you must try the variety of culinary options at SLS, all of which feature the inventive and delicious cuisine of Jose Andres. Andres is a superstar in the food world, and The Bazaar (the hotel's feature restaurant) is all the proof you'll need. If you're into spotting celebrities, you'll find your share at the SLS, as many A-listers and athletes consider it their home away from home.
I do a lot of traveling for business, so I've seen a laundry list of hotels. Without question, the SLS was one of my favorites on those business trips.

Room Tip: A nice room on middle floor, not too close to the elevator, is ideal. The rooms over The Bazaar (3r...
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  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 27sam27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLSBHManager, Manager at SLS Hotel, A Luxury Collection Hotel, Beverly Hills, responded to this review, 1 October 2012
Thank you for your wonderful comments. We look forward to seeing you again soon! Until next time...Sparkle Like Sunshine!!
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Dallas, Texas
Level Contributor
123 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 27 September 2012

The SLS Hotel is a nice hotel, very chic and a bit elegant, definitely catering to the younger hip crowd. The hotel lighting is low levels everywhere in the hotel. As a designer, I get the low levels of light for contrast and mood but for function in the room bathrooms, it is a bit of a problem. The pool is very nice. The staff are very nice and very customer service oriented. The restaurant is a bit pricey for the quality of food. A peanut butter sandwich for the kids is 9.00. Parking is 36.00 per night, higher than NYC. The overall experience was good but not exceptional for the price asked.

Room Tip: Most all fo the rooms face a street. Right now you dont want to face the side where there is constr...
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  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 2011glen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLSBHManager, Manager at SLS Hotel, A Luxury Collection Hotel, Beverly Hills, responded to this review, 1 October 2012
Thank you for your recent visit to SLS Hotel at Beverly Hills. We greatly appreciate your feedback as we continue to strive for service excellence. We do hope to welcome you back to SLS Hotel at Beverly Hills in the near future. Until we speak again...Savor Life Slowly!
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Washington DC, District of Columbia
1 review
Reviewed 27 September 2012

The SLS is a five star experience in every respect. The rooms, particularly the suites, and the service, including its front office managers, the lobby breakfast staff and house car, are extraordinary. I recommend it for business and pleasure without reservation.

  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank p k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLSBHManager, Manager at SLS Hotel, A Luxury Collection Hotel, Beverly Hills, responded to this review, 1 October 2012
Thank you so much for your comments, we look forward to welcoming you back to SLS!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Jose, California
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 26 September 2012

This hotel prides itself in providing you with the most luxurious experience. We did get a bit of that during our two night stay but things weren't perfect.

The good:
Hot breakfast at the hotel restaurant
Location - close to LAX airport and Hollywood

The not-so-good:
Customer service could be better. As Platinum members, my wife and I were eligible for complimentary continental breakfast. Since we are both vegetarians, we requested for a hot breakfast substitute which was cheaper than the breakfast buffet. The manager on duty did not accommodate our request. We tried the continental buffet but it was not that great. Finally we decided to share our request (and frustration) with the front desk management. The hotel did end up offering us the hot breakfast choice but the whole process was not seamless by any means.

We were told that our room was a suite but I am yet to believe that it was a suite. It was basically a larger room but not a suite. Also the patio is shared between two rooms - it takes away the privacy!

Our room was on the 2nd floor and we could see the 6th floor pool area from our room. The music during the day on the weekends is loud.

Concierge staff is average. Their maps are difficult to read. Note that the concierge has no ability to add you to the guest list at any of the high end night clubs unless you are willing to reserve an expensive table. Our simple request to get on the guest it at the W Hollywood club (sister property of SLS) was not handled very well. The concierge told us that the only way for us to get in at W Hollywood was be there EARLY by 10 pm AND the guys had to pay $20 in cover. It was shocking to learn that SLS cannot get Platinum guests on the guest list at no cost at their sister property!

In general, I felt there were too many management controls that were preventing the staff to provide the best in class customer service.

  • Stayed September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wildfirekunal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLSBHManager, Manager at SLS Hotel, A Luxury Collection Hotel, Beverly Hills, responded to this review, 1 October 2012
Thank you for your recent visit to SLS Hotel at Beverly Hills! I'm sorry to learn that we fell short of your expectations. Please note that we highly value our SPG members, and greatly appreciate your loyalty to Starwood Hotels & Resorts, and I apologize on behalf of the hotel for not making you feel that way. Should you wish to discuss details of your stay further, please do not assist to reaching out to us at SLS.BeverlyHills@luxurycollection.com so that we may be able to best understand the details of your experience and ensure that they do not happen in the future. I do hope you will give SLS a second chance so we can show you how magical SLS truly is.
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Manchester, Tennessee
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 24 September 2012 via mobile

Ultra Modern hotel that has tons of LA cool----Instantly feel like you are on an episode of the Kardashians by walking in the red carpeted door. Rooms were small but very hip -Amenities were sort of poser plush. Stay there for the scene and awesome dining @ Bazaar by Jose Andreas.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SuzanneBoze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SLSBHManager, Manager at SLS Hotel, A Luxury Collection Hotel, Beverly Hills, responded to this review, 1 October 2012
Thank you for your recent visit to SLS Hotel at Beverly Hills! We are so pleased you enjoyed your experience. We are so fortunate to have Jose Andres as our Culinary Director for the hotel, so I'm happy to hear you enjoyed your dining experience as well. We hope to welcome you back to SLS Hotel at Beverly Hills in the near future. Until next time...Savor Life Slowly!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SLS Hotel, A Luxury Collection Hotel, Beverly Hills

Property: SLS Hotel, A Luxury Collection Hotel, Beverly Hills
Address: 465 South La Cienega Boulevard, Los Angeles, CA 90048 (Formerly SLS Hotel at Beverly Hills)
Phone Number:
Region: United States > California > Los Angeles > Central L.A
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Los Angeles
#14 Luxury Hotel in Los Angeles
#36 Business Hotel in Los Angeles
#37 Romantic Hotel in Los Angeles
#66 Family Hotel in Los Angeles
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — SLS Hotel, A Luxury Collection Hotel, Beverly Hills 5*
Number of rooms: 297
Official Description (provided by the hotel):
SLS Hotel, a Luxury Collection Hotel, Beverly Hills offers guests a luxurious and elegant hospitality experience in the heart of Los Angeles' vibrant landscape, located just a block from The Beverly Center. ... more   less 
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Also Known As:
Sls Hotel Los Angeles

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