I recently spent almost a month at the SLS and After a month at the property, I do think I am in a good position to comment on the property and its operations, especially after my 3 week stay in 2012. In a word: exceptional.
And might I add I think it even better than I remember in 2012 and I was much impressed then.
The physical plant is well maintained, interesting and both relaxing and entertaining at the same time. Very difficult to achieve. Needless to say the food was too good. All the way from room service to the restaurants. The spa was delightful and frankly I think the operations at the pool much improved over 2012.
The best part however of my experience was my contact and service from the people. Many hotel owners have told me over the years one of the best things about Starwood was the training of employees. I agree. And for me this experience was over a long period of time with most all of the departments that have any guest exposure. Management, reservations, front desk, housekeeping, concierge, room service, restaurants, bell service pool people, and the car drivers. All courteous and professional yet fun and delightful.
I cannot say enough to express my appreciation and my aloha.
- Official Description (provided by the hotel):
- SLS Hotel, a Luxury Collection Hotel, Beverly Hills offers guests a luxurious and elegant hospitality experience in the heart of Los Angeles' vibrant landscape, located just a block from The Beverly Center. ... more less
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- Also Known As:
- Sls Hotel Los Angeles