There is not much good I can say about this visit. I visit Los Angeles frequently in transit through the US from Australia. I usually stay at the Beverly Wilshire one night on my way through and one night on my way back. This time I decided to try SLS hotel as I thought I would try to restaurant, and it was close to the Beverly centre. The check-in was incredibly rude after a long haul flight. Really bad attitude at the front desk. The room was not ready even though I had emailed in advance to ask for an early check-in. There was no sense that this might have been a reasonable request and I was just quoted the standard rules of check-in at 2 PM. Most hotels will try and accommodate and at least are apologetic if the room is not ready and will rush through a clean if you say you have been on a long haul flight. When I did get a room it was dark and also dirty. I asked for help with my bags and there was no one to help so I ended up taking my bags to the room myself. Once my room was sorted, I decided to have a swim in the pool. Bad mistake. I tried to get some towels and again the attitude was arrogant. The poolside burger was raw inside and cold.
There was no special amenity or welcome gifts or upgrade for Starwood gold, although I did not ask. I thought this was pretty poor form. The room rates are nearly as high as the Beverly Wilshire. What a difference! what a disappointment!
staff need an attitude check.
- Official Description (provided by the hotel):
- SLS Hotel, a Luxury Collection Hotel, Beverly Hills offers guests a luxurious and elegant hospitality experience in the heart of Los Angeles' vibrant landscape, located just a block from The Beverly Center. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Ctrip TA, Ebookers, Odigeo, Priceline, TravelUp, TripOnline SA, Traveltool, S.L.U., getaroom.com, Evoline ltd, HotelQuickly and Cancelon so you can book your SLS Hotel, A Luxury Collection Hotel, Beverly Hills reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Sls Hotel Los Angeles