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“Fantastic customer service and that's what it's all about :-)”
Review of Magic Castle Hotel

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Magic Castle Hotel
Ranked #2 of 355 Hotels in Los Angeles
Certificate of Excellence
Reviewed 27 October 2013

We booked a standard double room for my husband and I. Room was comfortable and had all necessary facilities and was quiet (we asked for quiet as like our sleep). Rooms were cleaned daily to high standard. Location was great for attractions of LA and staff at hotel helped book trips etc and gave advise on public transport, restaurants etc. The rooms a not 5* luxury but I knew this when I booked it after reading reviews - what you get is a home from home comfortable rooms, round a lovely pool area and excellent staff. What more do you want? Breakfast was included and was a nice feature - could take back to your room or sit round pool area. The staff is what makes this hotel extra special - welcome drinks, free daily snacks, advice on restaurants, DVD's to borrow - they even ordered us a Chinese take away one night and we borrowed a DVD for perfect night in. It was a pleasure staying here and after travelling round LA for a couple of weeks and staying in numerous places this was definitely the favourite! Thanks for a warm welcoming home from home stay :-) Cant recommend enough.

Room Tip: It depends what you want - they have suites with fully fitted kitchens, rooms, balcony rooms/suites...
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  • Stayed: October 2013, travelled as a couple
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2  Thank Nicola29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManager, General Manager at Magic Castle Hotel, responded to this reviewResponded 4 November 2013

Thank you so much for writing about your experience. I'm so glad you enjoyed your stay so much. Please come stay with us again!!!

Sincerely
Darren Ross

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Reviewed 27 October 2013

Imagine staying in the heart of Hollywood and receiving 'film-star' service! We stayed here for 3 nights at the end of a 4 week long trip in California and before going on a cruise, and this hotel was just 'magic' They did all our laundry for free and delivered it beautifully wrapped. The 3 guys who man the reception desk, Nick, Kevin and Nick, look like triplets! All 3 have amazing coiffed hair and beards! They are also slim and no wonder, as they deal with every request so slickly and quickly that they burn a lot of energy! Nothing was ever too much trouble! The hotel supplies free snacks and soft drinks and a very nice complimentary breakfast. Although the pool is smallish, it is very well heated. The first day we got there we had a few requests which were dealt with at lightning speed, people coming to the door with all our needs. A little later, another knock at the door brought a lovely lady with the next days weather forecast and chocolates for our pillow! If the next knock at the door had revealed The Fairy Godmother, I wouldn't have been the least surprised!
Although this is an older property, the staff have done their best with the rooms, adding lots of special touches. This hotel is certainly not The Ritz, but the service and ambience make it feel more like The London Savoy!

  • Stayed: October 2013, travelled as a couple
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Thank Margaret C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManager, General Manager at Magic Castle Hotel, responded to this reviewResponded 4 November 2013

Hello Margaret C,

I loved reading your review of our hotel, I'm so glad you loved it so much! The three gentlemen you mentioned were also very happy reading it, of course!

The complimentary laundry service is a new and fun service we're providing and I'm glad it was useful to you. If you are on vacation....we don't want you working, that's the idea behind it. Let us do the work, that's what we're here for.

Please come see us again soon and we'll take special care of you as one of our many return guests.

Thank you again.

Sincerely,
Darren Ross

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 October 2013

Had 8 nights at this seemingly fairly normal hotel and was blown away by the incredible customer service. The two Nicks, Kevin and Monica demonstrated what excellent customer service is all about. Whether it was assisting with luggage (don't even think of offering a tip - they wont accept it) complimentary laundry, recommendations and booking tours, free snacks and drinks, simple but great breakfast, free DVD's, very good recommendations for restaurants and a shuttle to get there and back, a free late check out, the list just goes on. Kevin heard my Grandson like Wolverine and gave him a gift of a DVD on the day we left. We were made to feel so welcome and nothing was ever too much trouble.

The hotel is in a great location for experiencing "Hollywood" and all its excitement and weirdness. Fabulous family hotel and how I wish some of our Aussie hotels could see this message.

Room Tip: I stayed in a room and then in a 2 bedroom suite with my family - the rooms overlooking the pool are...
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  • Stayed: October 2013, travelled with family
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Thank Joy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 October 2013

We stayed at this hotel in September 2013 with two boys aged 15 & 11yrs in a 1 bedroom. The boys slept on a divan in the lounge. From the minute we arrived until we left we found the customer service excellent, even our 11 yo said it was the best customer service of any hotel and the nicest and most welcoming. We loved this hotel. Although not 5 star in luxury, the service and location were 5 star. Plenty of room, clean, lovely atmosphere, great complimentary wifi & tv (all on demand channels). We stayed in numerous hotels throughout the US (visiting for 30 days) and we rated this as our overall favourite. The boys also loved the free snacks and drinks.

  • Stayed: September 2013, travelled with family
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2  Thank ChristineBob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 October 2013

This is a late review but I have joined trip advisor and want to review the places I have been,

This hotel was pretty great, the rooms were nice, the beds were very comfortable, your only a short distance from shops and bars, it's a very nice hotel.

  • Stayed: February 2013, travelled with family
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Thank Ben F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 October 2013

We stayed here for 3 nights in September (2 adults 3 kids). We have travelled extensively for many years but i have never before come across the calibre of staff i encountered at this hotel. The 2 Nick's and Kevin were amazing. Nothing was too much trouble for them. They were knowledgable in all areas on things to do and see in the area and booked a few tours for us. I have never met more friendly, helpful polite staff in my life !!!!! These 3 blokes plus all the other staff we dealt with are a true credit to this hotel.
We had a 2 bedroom apartment just off to the side (not in the pool area), this was extremely neat, tidy and well kept.
The location is great, just 1 block from the Hollywood strip !
The free snacks were a hit with the kids (plus me and the wife).
Finally my advice is that you are going to Hollywood, look no further, stay in this Hotel !!
Chris and Darlene AUSTRALIA

  • Stayed: September 2013, travelled with family
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3  Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2013

Location: situated just one block from the walk of fame- accessible to several places, next to Hollywood boulevard, Grauman's Theater and the famous wax museum was at nearby proximity. So it was a convenient location for those holidaying in LA.
Rooms: clean and spacious, well maintained room with complimentary wi-fi that too at a descent speed, room service was timely, attached shower- clean and with sufficient toiletries.
Food: food was served around the pool which was a nice experience, snacks and drinks were complimentary.
Service and staff: courteous and polite staff especially the guy at the front desk. He helped me in completing the formalities fast as I was really tired.
Kitchen was a kind of outdated stuff which I felt need renovation. The same goes for bathrooms as well. Rest all was satisfactory. This time it was a short stay but next it will be a fully fledged family vacation.

  • Stayed: September 2013, travelled solo
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2  Thank richard t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Magic Castle Hotel

Address: 7025 Franklin Avenue, Hollywood, Los Angeles, CA 90028-8603
Phone Number:
Region: United States > California > Los Angeles > Central L.A
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Los Angeles
#2 Romantic Hotel in Los Angeles
#11 Business Hotel in Los Angeles
Price Range: £173 - £320 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Magic Castle Hotel 3.5*
Number of rooms: 40
Official Description (provided by the hotel):
Located just one block from Grauman's Chinese Theatre, Hollywood Walk of Fame, and the Hollywood/Highland Center. We feature mostly very large One-Bedroom Suites. We also have smaller "Single" rooms, which are great for short stays and we have Two-Bedroom suites that sleep up to six people. All suites have a full kitchen, dining area, living room with pull-out sofa, and either one or two private bedrooms. We don't just talk about amazing guest service...we live it. Come and experience a truly unique and independent hotel. Enjoy the complimentary snacks available 24 hours a day, complimentary breakfast, and complimentary WiFi. Turndown service every night, and a newspaper delivered to your door each morning. Also enjoy access to the private club, The Magic Castle. There are age and dress code restrictions, so please ask us about it. ... more   less 
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Also Known As:
Magic Castle Los Angeles
Hotel Magic Castle

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