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“The Edwardes Family Thank You!”
Review of Magic Castle Hotel

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Magic Castle Hotel
Ranked #2 of 352 Hotels in Los Angeles
Certificate of Excellence
Reviewed 3 December 2013

This is the first time we have ever written a review. Given the quality of our experience we had to share this with you and use it as an opportunity to thank all at the Magic Castle.
After a long flight from Melbourne Australia, we arrived at the Magic Castle to the most warm and welcoming greeting. We immediately felt comfortable and at home. That is certainly what the Magic Castle provided our family, a home away from home. The level of service was second to none with all staff willing to go above and beyond to make our stay exceptional. The personal touches and "nothing is too difficult" attitude was outstanding. Some examples of this was our washing which we had put in the machine prior to going out, "magically" appeared dried and folded, wrapped in brown paper and topped with lavender! Our children's bathers which were left out to dry after a swim were delivered to our room with a lovely note on them telling us to bring the wet bathers to the staff and they would dry them for us in future!
As a family, it was particularly lovely to see the staff genuinely engage with our children aged 11 and 12. The popsicles in the pool were a huge hit as was the endless supply of snacks. The staff took the time to talk to the children which really impressed us. The one bedroom suite was perfect in size to accommodate a family of 4 and the location of the hotel made our access to everything easy.
A special mention to Nick D, Kevin and Nick for their attentiveness, local knowledge and genuine interest in our family and to Darren for sharing his cruise stories! We feel blessed to have spent the first week of our holiday at a fabulous hotel with exceptional staff. The bar has been set very high, we can's thank you enough!
Nicole, Peter, Bronte and Campbell Edwardes

  • Stayed: November 2013, travelled with family
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4  Thank Nicole E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 3 December 2013

I am writing this review as I have never received such attentive and wonderful service, and having had been in the travel industry for 15 years and stayed at many hotels around the world the service here is far the best. We have two 17 years olds who have free wifi and endless free snacks yes FREE., we have just come from Caesars in Vegas $12 for coffee in room , Wifi too expensive to mention laundry $5 an item here at the MAGIC Castle it's all FREE ... 2 bedroom apartment is clean and well equipped 3 x tv kitchen, dining room and lounge and beds that are soo comfy.
The staff make you feel so welcome, Kevin, Marcus, Bree and Mary..something sorry ... But everyone we have met deserves recognition for their outstanding attitude non stop tips and amazing service.. I could go on and on ... But finally Free laundry service, free Wifi, free snacks, 5 minutes walk from Manns theatre ... Words fail me !! Come to La and book this little gem you won't be disappointed

Room Tip: Room over the pool area maybe better
  • Stayed: November 2013, travelled with family
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3  Thank Salenak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 December 2013

If you are looking for a good hotel at a reasonable price, this is the one. There is nothing more to be said, since all the previous reviews have said more than enough. Great location. Spacious room. Wonderful staff. Everything is very good. Very satisfying stay.

  • Stayed: November 2013, travelled with family
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Thank Y_He93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 December 2013

The Magic Castle is in a great location, just a few minutes walk from Hollywood Boulevard.
The rooms may not be the newest room around, but they are very clean and comfortable.
What also makes this stay so wonderful is the staff. Their customer service is exceptional. Nothing is too much trouble and they are incredibly friendly and welcoming. They are able to assist with tours, public transport, taxis, directions etc etc.
We had a night NBA game at the Staples Centre and were at Universal Studios during the day. Realised we may not be able to take back pack to game and one of the staff, Darren, offered to pick it up from us at Universal on his way past! Now that is service you would expect from a tiny country pub, if at all, but certainly not LA, or any other big place. Darren even recommended a great restaurant across the road from the Staples Centre, made a reservation for us and explained how to get there. Perfect!
We are couple travelling with our youngest son (15), so apartment style hotel room suited our needs.
The 24 hour snacks are a treat and the complimentary breakfast very good.
I would highly recommend the Magic Castle and see why it is so highly regarded in all the reviews.

Room Tip: We had a one bedroom apartment. Our son (15) was on sofa bed in lounge room, but apartment is very s...
  • Stayed: November 2013, travelled with family
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2  Thank claire255100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManager, General Manager at Magic Castle Hotel, responded to this reviewResponded 2 December 2013

Hello Claire and Family,

I'm so glad you enjoyed the hotel so much. The pleasure was all mine. It was so much fun getting to know you and your family a bit. I so glad you liked that restaurant (it's my favorite place to go before an event at Staples Centre). You guys know how to travel!!! You packed so much in!

Please come back and see us soon.

Sincerely,
Darren

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Reviewed 30 November 2013 via mobile

We had stayed in 2012 and were looking forward to returning in 2013 and were not disappointed!

We were in room 207 which is a One Bedroom Suite at the back of the property so very quiet. The balcony overlooked the poor and the room decor was modern.

Breakfast & unlimited snacks are included but what makes this property so amazing is the staff - they clearly love their jobs and this shows. Nothing is too hard and they are super friendly!

Hope to return again in 2014!

  • Stayed: November 2013
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Thank Jen1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 November 2013

This funky little hotel next door to the prestigious Magic Castle Club is fantastic. We didn't know what to expect but were very pleasantly surprised. The staff are exceptionally attentive, helpful and will do virtually anything to make your stay truly memorable. We went to dinner at the Magic Club and all we can say is WOW! We wouldn't hesitate to request to stay at the Magic Castle again or recommend it to anyone who wants something a bit different and in the mix of things.

Stayed: November 2013, travelled as a couple
Thank BrinksMP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 November 2013

My husband and I stayed at the magic castle hotel for 2nights.the service was out of this world.staffqefe so friendly and fun our daughter was really unwell and they were very caring and empathetic with us and helped out heaps. The snacks were so good and just kept coming! Rooms were small and nothing special but the service and location made up for that :)

  • Stayed: November 2013
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1  Thank Larneyb14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelManager, General Manager at Magic Castle Hotel, responded to this reviewResponded 2 December 2013

Hello,

Thank you for taking the time to write your review. On behalf of the entire staff, we hope your daughter is doing better.

I'm so glad you enjoyed the hotel so much. With regard to your comment about the rooms being small, I am assuming that you were in one of our seven "Single" rooms, which are indeed pretty small. For the TripAdvisor readers out there, most of our rooms are actually Suites which are approximately 575 Sq Feet (53 Sq Meters) and include a full kitchen, dining area, living room, and separate private bedroom. We also have some suites with two private bedrooms. I'm only mentioning this because one of the features that make us so unique, is in fact our very large rooms.

Thank you again. Please come back soon and be sure to ask for me so I can personally see to it that you get a great room!!

Sincerely,
Darren Ross

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Additional Information about Magic Castle Hotel

Address: 7025 Franklin Avenue, Hollywood, Los Angeles, CA 90028-8603
Phone Number:
Region: United States > California > Los Angeles > Central L.A
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Los Angeles
#2 Romantic Hotel in Los Angeles
#11 Business Hotel in Los Angeles
Price Range: £165 - £334 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Magic Castle Hotel 3.5*
Number of rooms: 40
Official Description (provided by the hotel):
Located just one block from Grauman's Chinese Theatre, Hollywood Walk of Fame, and the Hollywood/Highland Center. We feature mostly very large One-Bedroom Suites. We also have smaller "Single" rooms, which are great for short stays and we have Two-Bedroom suites that sleep up to six people. All suites have a full kitchen, dining area, living room with pull-out sofa, and either one or two private bedrooms. We don't just talk about amazing guest service...we live it. Come and experience a truly unique and independent hotel. Enjoy the complimentary snacks available 24 hours a day, complimentary breakfast, and complimentary WiFi. Turndown service every night, and a newspaper delivered to your door each morning. Also enjoy access to the private club, The Magic Castle. There are age and dress code restrictions, so please ask us about it. ... more   less 
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Also Known As:
Magic Castle Los Angeles
Hotel Magic Castle

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