This is the first time we have ever written a review. Given the quality of our experience we had to share this with you and use it as an opportunity to thank all at the Magic Castle.
After a long flight from Melbourne Australia, we arrived at the Magic Castle to the most warm and welcoming greeting. We immediately felt comfortable and at home. That is certainly what the Magic Castle provided our family, a home away from home. The level of service was second to none with all staff willing to go above and beyond to make our stay exceptional. The personal touches and "nothing is too difficult" attitude was outstanding. Some examples of this was our washing which we had put in the machine prior to going out, "magically" appeared dried and folded, wrapped in brown paper and topped with lavender! Our children's bathers which were left out to dry after a swim were delivered to our room with a lovely note on them telling us to bring the wet bathers to the staff and they would dry them for us in future!
As a family, it was particularly lovely to see the staff genuinely engage with our children aged 11 and 12. The popsicles in the pool were a huge hit as was the endless supply of snacks. The staff took the time to talk to the children which really impressed us. The one bedroom suite was perfect in size to accommodate a family of 4 and the location of the hotel made our access to everything easy.
A special mention to Nick D, Kevin and Nick for their attentiveness, local knowledge and genuine interest in our family and to Darren for sharing his cruise stories! We feel blessed to have spent the first week of our holiday at a fabulous hotel with exceptional staff. The bar has been set very high, we can's thank you enough!
Nicole, Peter, Bronte and Campbell Edwardes
- Official Description (provided by the hotel):
- Located just one block from Grauman's Chinese Theatre, Hollywood Walk of Fame, and the Hollywood/Highland Center. We feature mostly very large One-Bedroom Suites. We also have smaller "Single" rooms, which are great for short stays and we have Two-Bedroom suites that sleep up to six people. All suites have a full kitchen, dining area, living room with pull-out sofa, and either one or two private bedrooms. We don't just talk about amazing guest service...we live it. Come and experience a truly unique and independent hotel. Enjoy the complimentary snacks available 24 hours a day, complimentary breakfast, and complimentary WiFi. Turndown service every night, and a newspaper delivered to your door each morning. Also enjoy access to the private club, The Magic Castle. There are age and dress code restrictions, so please ask us about it. ... more less
- Reservation Options:
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- Also Known As:
- Magic Castle Los Angeles
- Hotel Magic Castle