My family stayed at the Magic Castle Hotel March 15, 16 and 17th and we had the best customer service of our lives!! The staff were "over the top". As the other reviews indicate, the staff were warm and friendly and couldn't do enough for us! We felt like were VIPs the whole time we were there. Kudos to Darren and his staff. Prior to visiting, I had emailed the GM, Darren as I had concerns about my elderly parents staying there with some mobility issues. Darren sent me a video via email showing me where their room would be in relation to the front desk, which showed me that other than the 13 steps to get into the hotel, there was very little walking for them. Darren also emailed a few days prior to our arrival to say he was sorry that he wouldn't be able to meet us during our visit, as he would be out of the country. And then, while we were there, and he was away, he emailed me to "check in" with me to inquire how things were going and to let him know of any concerns...I mean who does that??? But the thing that we were most impressed with was this - on returning to our room one night, we found a collage that the staff had done, representing some experiences that we had encountered during our sightseeing excursions. They were hilarious. They had been very creative and did a wonderful display of stars on our wall with funny captions. It was priceless. Oh, it also came along with a lovely card from them as well. Thank you Kevin! And if that wasn't enough, when we checked in at our next stop in Palm Springs, they had called ahead and had arranged with our next hotel to leave us chocolate covered strawberries with a lovely card saying "we hope the rest of your california vacation is wonderful...from the Magic Castle Hotel". Again, who does that???? Thank you Mallory!! I understand from the next hotel we stayed at, that this involved about 18 phone calls back and forth to arrange this. The customer service is why they are rated #1. I don't expect to ever experience this level of customer service anywhere else until I return to the Magic Castle again, which I certainly will. All the staff were fabulous, but the main ones we interacted with were Nick D, Kevin and Mallory...my goodness.. you are all top notch! And, as everyone has already said in the reviews, there is complimentary snacks availabel 24 hrs/day. Even when we were going out on excursions the front desk always made sure we had alot of snacks for the road. The beds were comfortable, the breakfast was great and the rooms were fabulous. They were spotless, huge and comfortable. Parking was not an issue. We had a very large 10 passenger van which couldn't fit into their regular parking garage, so they would move the hotels own vehicle to let us have their spot. There are no suggestions or complaints that I can write about. We were a party of 7, had 3 rooms, and we were all very, very happy there and we were sorry that we had to leave. Had we known how fabulous it was, we probably would have not booked our next few nights in Palm Springs and would have just stayed at the Magic Castle. Thank you Darren and team!!!!
- Official Description (provided by the hotel):
- Located just one block from Grauman's Chinese Theatre, Hollywood Walk of Fame, and the Hollywood/Highland Center. We feature mostly very large One-Bedroom Suites. We also have smaller "Single" rooms, which are great for short stays and we have Two-Bedroom suites that sleep up to six people. All suites have a full kitchen, dining area, living room with pull-out sofa, and either one or two private bedrooms. We don't just talk about amazing guest service...we live it. Come and experience a truly unique and independent hotel. Enjoy the complimentary snacks available 24 hours a day, complimentary breakfast, and complimentary WiFi. Turndown service every night, and a newspaper delivered to your door each morning. Also enjoy access to the private club, The Magic Castle. There are age and dress code restrictions, so please ask us about it. ... more less
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- Also Known As:
- Magic Castle Los Angeles
- Hotel Magic Castle