Our family of 4 stayed here at the end of July 2014. We went to Universal Studios so this hotel was in a great location for us. I had no idea how close we would be to Hollywood Blvd so we were pleasantly surprised. As soon as we arrived the staff was so friendly and helpful. Our room was a bit far from the lobby and it was a little difficult getting our luggage in and out. We did have a couple of staff members who offered to help with our luggage so that was sweet. Our room was great! It was a 1 bedroom suite and it was more than enough room for our family. My sister in law, niece & nephew stayed with us one night and they were able to use the pull out sofa. We loved the complimentary Wi-Fi, snacks, nonalcoholic drinks & continental breakfast. We were told they offered a complimentary laundry service as well but didn't use it. The location was great, walking distance to shopping and restaurants.
I must say that the staff here offered excellent customer service! One evening we went to the lobby for snacks and we asked for Reese's peanut butter cups but they had run out. We went back to our room and about 10 mins later, we had a knock at the door and they brought us Reese's peanut butter cups.
The parking is a little snug. On the morning we were checking out, the guest who parked behind us parked so close to our bumper that our cars were touching. When that guest came out, we asked him why he parked so close. He was a total jerk about the situation. The front desk knew about our parking incident as we were checking out and offered to waive our parking fees for our stay. They had no fault in the matter but they wanted to ensure we left with a pleasant experience. We will definitely stay here again in the future!
- Official Description (provided by the hotel):
- Located just one block from Grauman's Chinese Theatre, Hollywood Walk of Fame, and the Hollywood/Highland Center. We feature mostly very large One-Bedroom Suites. We also have smaller "Single" rooms, which are great for short stays and we have Two-Bedroom suites that sleep up to six people. All suites have a full kitchen, dining area, living room with pull-out sofa, and either one or two private bedrooms. We don't just talk about amazing guest service...we live it. Come and experience a truly unique and independent hotel. Enjoy the complimentary snacks available 24 hours a day, complimentary breakfast, and complimentary WiFi. Turndown service every night, and a newspaper delivered to your door each morning. Also enjoy access to the private club, The Magic Castle. There are age and dress code restrictions, so please ask us about it. ... more less
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- Also Known As:
- Magic Castle Los Angeles
- Hotel Magic Castle