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“A1 customer service, good location”
Review of Magic Castle Hotel

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Magic Castle Hotel
Ranked #2 of 354 Hotels in Los Angeles
Certificate of Excellence
Reviewed 13 August 2014

We enjoyed our stay here and would return, the room was too small for us (305) but we knew this when we booked the pool was a great addition and location perfect.
The staff went out there way to make you feel at home, great perks were the free snacks and drinks any time of the day, free laundry service.
Our room had a nosey air con that rattled the blinds sometimes in the night, we reported it and it was fixed the next day.
Our only gripe was that the blinds let in too much light in as I prefer a dark room to sleep in and wake up in and the wi-fi signal was weak, but better by the pool.
The bigger rooms looked great.
Would return and recommend.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank 558PaulS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,074 - 1,080 of 3,128 reviews

Reviewed 12 August 2014

We stayed here late July. Family of 4 adults. We were in California for 50 birthday celebrations. This hotel was fab. Really good location in Hollywood, staff were really good and couldn't do enough for us. Rooms really spacious and complimentary snacks and breakfast good. Even have free laundry facility.

Stayed: July 2014, travelled with family
1  Thank AnnMia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2014

We made reservations here to get into the Magic Castle. Not a fancy room. Very much enjoyed the late-night swimming. Was offered a ride to the club but it really isn't that far! The room was just fine but not as nice as other hotels for same price. Would stay again again for admission to the castle!

  • Stayed: April 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank thecapitaltraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2014

Our family of 4 stayed here at the end of July 2014. We went to Universal Studios so this hotel was in a great location for us. I had no idea how close we would be to Hollywood Blvd so we were pleasantly surprised. As soon as we arrived the staff was so friendly and helpful. Our room was a bit far from the lobby and it was a little difficult getting our luggage in and out. We did have a couple of staff members who offered to help with our luggage so that was sweet. Our room was great! It was a 1 bedroom suite and it was more than enough room for our family. My sister in law, niece & nephew stayed with us one night and they were able to use the pull out sofa. We loved the complimentary Wi-Fi, snacks, nonalcoholic drinks & continental breakfast. We were told they offered a complimentary laundry service as well but didn't use it. The location was great, walking distance to shopping and restaurants.

I must say that the staff here offered excellent customer service! One evening we went to the lobby for snacks and we asked for Reese's peanut butter cups but they had run out. We went back to our room and about 10 mins later, we had a knock at the door and they brought us Reese's peanut butter cups.

The parking is a little snug. On the morning we were checking out, the guest who parked behind us parked so close to our bumper that our cars were touching. When that guest came out, we asked him why he parked so close. He was a total jerk about the situation. The front desk knew about our parking incident as we were checking out and offered to waive our parking fees for our stay. They had no fault in the matter but they wanted to ensure we left with a pleasant experience. We will definitely stay here again in the future!

Room Tip: Pool is open 24/7
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  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
4  Thank Andrea L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2014

Was suggested to me to stay here for the location & helpful staff. Arrived at a bright yellow older building. OH, what have we got ourselves into? On walking in the doors we were greeted by fantastic staff who gave us some lemonade. Checked in to RM 221M.

Nothing was too hard as the staff made phone calls to check if we could get ticket reservations,
advised on public transport locations & helped me get a public transport card, gave map of where we wanted to go & marked the location, also assisted with telephone calls. Laundry was returned to room wrapped in brown paper & nicely folded. Breakfast outside by the pool was lovely, enough choices & plenty of it. Snacks were supplied & we took this option once when we had an early 0630 start, we took snack bars.

Not a lot of time spent in room as there is so much to see & do in this location with everything very close and an easy walking distance. Bed was very comfortable, shower nice & hot & a good TV. Coffee maker wasn't the best, it didn't get very hot. Bottle water in room each day was $4.39 USD.

Although the facilities are older & basic I would stay here again & highly recommend. I did stay in LA for a week but only 3 nights here. I regret moving closer to beach (already was pre booked from Australia) to another hotel as it was difficult for transport, tours (they picked me up at the beach location & bought me back to Hollywood Starline Tours office). This was a huge waste of time! Visit the beach but stay at Magic castle!

  • Stayed: May 2014, travelled as a couple
    • Location
    • Rooms
    • Service
4  Thank Leannamarie63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2014 via mobile

I do understand why everyone raves about this place, especially if you have kids with you. However, the rooms are very dated and a bit weird. The location is great and just behind the Hollywood walk of fame. I think the good reviews are coming from the service, which is excellent, and the location.

Stayed: August 2014, travelled as a couple
1  Thank scoa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2014

As soon as we arrived we felt welcome. The staff offered us breakfast even though we arrived 6 hours before check in, after 17 hours in transit. No request was difficult and we felt like we had made a few new friends. Only a block from Hollywood blvd with easy access to tours and trains. All night snacks & soft drink included. When we return to LA we will definitely be heading back to the Magic Castle Hotel.

  • Stayed: September 2013, travelled with friends
    • Location
    • Cleanliness
    • Service
1  Thank Kate W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Magic Castle Hotel

Address: 7025 Franklin Avenue, Hollywood, Los Angeles, CA 90028-8603
Phone Number:
Region: United States > California > Los Angeles > Central L.A
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Los Angeles
#2 Romantic Hotel in Los Angeles
#11 Business Hotel in Los Angeles
Price Range: £174 - £343 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Magic Castle Hotel 3.5*
Number of rooms: 40
Official Description (provided by the hotel):
Located just one block from Grauman's Chinese Theatre, Hollywood Walk of Fame, and the Hollywood/Highland Center. We feature mostly very large One-Bedroom Suites. We also have smaller "Single" rooms, which are great for short stays and we have Two-Bedroom suites that sleep up to six people. All suites have a full kitchen, dining area, living room with pull-out sofa, and either one or two private bedrooms. We don't just talk about amazing guest service...we live it. Come and experience a truly unique and independent hotel. Enjoy the complimentary snacks available 24 hours a day, complimentary breakfast, and complimentary WiFi. Turndown service every night, and a newspaper delivered to your door each morning. Also enjoy access to the private club, The Magic Castle. There are age and dress code restrictions, so please ask us about it. ... more   less 
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Also Known As:
Magic Castle Los Angeles
Hotel Magic Castle

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