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“Great Service!” 4 of 5 bubbles
Review of Century Park Hotel

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Century Park Hotel
Ranked #95 of 348 Hotels in Los Angeles
Certificate of Excellence
GreenLeadersBronze level
San Francisco, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great Service!”
4 of 5 bubbles Reviewed 16 July 2014

I made a last minute reservation and wanted to speak to the hotel to request a quiet room. Had lots of problems with the phone repeadtely dropping the call but when it finally wen trhought Rozi, who thought she was being harassed by someone calling and hanging up, was good humored about it. She promised a quiet room and made a note in the reservation to make sure it didn't get changed since I was arriving late. The room was exactly as she promised. The desk clerk was extremely pleasant and helpful providing very accurate walking directions to the mall and his time estimate for the walk was right on.

Room was very nice, clean and quiet. Would stay here again.

Room Tip: Ask for a room off of Olympia Blvd.
See more room tips
  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Liketotravel751
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, Manager at Century Park Hotel, responded to this review, 14 August 2014
Dear Liketotravel751,

Thanks for the review and positive words about Rozi at our front desk. We appreciate the feedback. We try hard to provide great service with a helpful attitude to all.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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450 reviews from our community

Traveller rating
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    61
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    20
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (105)
Date | Rating
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  • English first
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English first
Lake Forest, California
1 review
5 of 5 bubbles Reviewed 19 June 2014

We had a three day get-a way and this boutique hotel was a great find! The staff is friendly and helpful from the moment you get there, including the valet parking attendants! Very clean and nice rooms, some with traffic noise, but the location cant be beat! Great breakfast included. Minutes to Century City mall, centrally located to the beach, downtown, the art museums! Will stay again next time we come to LA!!

Room Tip: Rooms in the back away from the main street will be quieter.
See more room tips
  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank NanB1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, Manager at Century Park Hotel, responded to this review, 7 July 2014
Dear NanB1,

We couldn't have said it better! Our first time guest's frequently find our hotel and instantly get to know our entire hotel, staff and accommodations like their own home. We strive to provide accommodations that exceed our guest expectations on every visit, every day for every guest. Your positive feedback makes it all worth our efforts.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barcelona, Spain
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 18 June 2014

Staff very pleasant, especially Rozi. We were felt very well in their hotel and gave us a lot of benefits. The rooms are old for the price they have, but everything is clean. The views from the room were not good, but then we realized that if you sleep near the road noise is deafening. So advise to book a room in the back side of the hotel.
The whole area of Beverlly is very expensive, so HIE Century City is good for one day. if you're going to be there for more that one day, I do not advise sleep in this hotel.

Room Tip: book a room in the back side of the hotel.
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  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank catyrrios
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Century Park Hotel, responded to this review, 6 July 2014
Dear catyrrios,

Thank you for taking the time in completing a review about your stay. I am delighted to know that you found our staff pleasant. However, we apologize for the noise challenges experienced which has negatively impacted your stay. I have also noted your additional comment regarding the room and will be forwarded to the ownership of the hotel to be taken into consideration for future upgrades.

While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Kind Regards,

Charisse V.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Staten Island, New York
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 18 June 2014 via mobile

As a business traveler who travels weekly, I enjoy staying at HIE properties because they are consistent. I have never had a bad experience at HIE.

This property however, is above and beyond other HIE properties! The staff is extremely friendly. The hotel is spotlessly clean. My room was massive (room 209), for an HIE. The breakfast was pretty much the same as most HIE hotels, but better!

The bagels were fresh from a bagel shop, instead of Lenders type frozen bagels like many HIE hotels have. The room also has a microwave and frig.

My rooms AC unit had a remote control. Very cool!

Just across the street is a supermarket and a great outdoor mall is within walking distance.

Parking is secure in a valet only garage. No street parking available.

Stayed June 2014, travelled with friends
Helpful?
1 Thank Jim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, Manager at Century Park Hotel, responded to this review, 7 July 2014
Dear Jim M,

We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment. Once again thank you for the wonderful and kind words of praise.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 17 June 2014

Friendly staff from the minute we arrived. Had pre booked Loft room away from main road as suggested by previous reviewers. Older hotel but was very clean. Was walking distance to Century City Westfield which was good but quite pricey. Otherwise you are not really near any other large shops or restaurants. (Ralph's supermarket across the road though) Needed a rollaway for unexpected family (2) staying the night and was not a problem for a small fee. Breakfast sufficient for what we needed too. Also had new beds which were very comfortable. All in all, very happy with everything for our 3 nights. Would stay there again if the need arises.

Room Tip: Rooms away from Olympic Blvd.
See more room tips
  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LANDCRUISER4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, Manager at Century Park Hotel, responded to this review, 7 July 2014
Dear LANDCRUISER4,

Thank you so much for your positive feedback about our Holiday Inn Express - Century City Hotel. We work very hard to deliver excellent service that is both warm and relaxed every day, for every guest, every stay. Your feedback makes it all worth it.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 10 June 2014

Rozi hooked me up with a larger room at no extra cost. Everyone was nice and friendly. I suppose when booking, I did not read about PARKING -- it's $18 per day, so keep that in mind. Sure, you can come and go as you please, but you know the awkward feeling 'compelled' to tip every time. Everything else was great! Ralph's Supermarket right across the street is a bonus. Rooms have fridge and microwave. Enjoyed my stay.

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jimmy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, Manager at Century Park Hotel, responded to this review, 7 July 2014
Dear Jimmy E,

Thanks for the review and positive words about Rozi at our front desk. We appreciate the feedback. We try hard to provide great service with a helpful attitude to all.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amelia Island, Florida
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 29 May 2014

The best things going for this hotel were the truly pleasant and helpful staff, and the ample breakfast. Accommodations were sparse. Bring your own shampoo. I asked for a room away from the elevator and ice machine, and that's exactly what I got. However, it was a small room, poor view, and the heat and cooling were a bit tricky to control. But as I was reminded, if you want a less expensive price in an urban area, you're going to give up space. No major complaints, but the lack of a towel rack and a shelf for soap and shampoo in the shower were just annoying. They could have been "fixed" so easily. Conveniently located. Little street noise from my second floor room. Would I go back? I'd probably look for a slightly higher quality hotel while still keeping the price down, if that's possible in LA.

  • Stayed April 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DGammel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Century Park Hotel, responded to this review, 17 June 2014
Dear DGammel,

Thank you for staying with us and for leaving a review of the property. I am pleased to know that you found our staff and breakfast highly commendable.

I am sorry your room and bathroom amenities were a let down and fell below your expectation. We greatly appreciate your feedback as this gives us the avenue to improve on our guest services.

Again, thank you for staying with us and we hope to have an opportunity to serve you again.

Best Regards,

John O
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Century Park Hotel

Property: Century Park Hotel
Address: 10330 W. Olympic Blvd, Los Angeles, CA 90064 (Formerly Holiday Inn Express Century City)
Phone Number:
Region: United States > California > Los Angeles > Westside
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Suites Wheelchair access
Hotel Style:
#18 Business Hotel in Los Angeles
#30 Green Hotel in Los Angeles
#53 Family Hotel in Los Angeles
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Century Park Hotel 2.5*
Number of rooms: 47
Official Description (provided by the hotel):
The Century Park Hotel is an upscale boutique hotel located in the neighborhood of Century City adjacent to Beverly Hills and Westwood. Century City is the home of Fox Studios, MGM, Creative Artists' Agency, International Creative Management, Century City Mall and Westside Pavilion for its corporate travelers and centrally located within 5 miles to all attraction spots such as Rodeo Drive, UCLA, Getty Museum, Sunset Strip, Santa Monica Beach (as pictured) and The Grove for its vacationers. We provide an impeccable staff specializing in assisting guests' needs by making your home away from home enjoyable, pleasant and comfortable, as well as a Concierge to assist you with a night on the town! We are a 100% smoke free property that features spacious rooms and suites with spiral staircases to loft bedrooms, and breathtaking views. Each room is equipped with three phone extensions, including a bathroom phone, complimentary wireless Internet, bottled water, 42" flat HDTVs, and features free HBO. Enjoy robes in all suites. We feature at our hotel an breakfast bar featuring our fresh baked cinnamon rolls, and assorted selection of buffet items. ... more   less 
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Also Known As:
Holiday Inn Express Century City Hotel Los Angeles
Holiday Inn Century City
Holiday Inn Los Angeles
Los Angeles Holiday Inn

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