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Century Park Hotel
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Reviews (506)
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All reviewsolympic blvdholiday innbeverly hillsfront deskwestfield mallvalet parkingralph's supermarketpancake machinesanta monicawould stay here againfridge and microwavestreet noisefree breakfastrooms are spaciousyogurttroyloft
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Reviewed 20 July 2014

This is our second stay in HIECC, the hotel is clean, the best location in the city and the receptionists are very kind, Janet is the best, she was always ready to help with our doubts. The breakfast is delicious. I reccommended this hotel to other friends and they enjoyed a lot also, like us. So in my opinion, it is the best place to stay in LA, and for sure we will return and stay there again.

Room Tip: The best room is the loft suite for 4 persons.
  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
1  Thank Gláucia V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, Manager at Century Park Hotel, responded to this reviewResponded 14 August 2014

Dear Gláucia V,

We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment. Once again thank you for the wonderful and kind words of praise.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2014 via mobile

The price was good with my discount. Breakfast was well kept and stocked. The room was clean and bed was comfortable. The pillows were very very good. And I am very picky was pillows these passed for me. Would come back.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Ron H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, Manager at Century Park Hotel, responded to this reviewResponded 14 August 2014

Dear Ron H,

Thank You for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around.

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Reviewed 16 July 2014

I made a last minute reservation and wanted to speak to the hotel to request a quiet room. Had lots of problems with the phone repeadtely dropping the call but when it finally wen trhought Rozi, who thought she was being harassed by someone calling and hanging up, was good humored about it. She promised a quiet room and made a note in the reservation to make sure it didn't get changed since I was arriving late. The room was exactly as she promised. The desk clerk was extremely pleasant and helpful providing very accurate walking directions to the mall and his time estimate for the walk was right on.

Room was very nice, clean and quiet. Would stay here again.

Room Tip: Ask for a room off of Olympia Blvd.
  • Stayed: July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank Liketotravel751
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, Manager at Century Park Hotel, responded to this reviewResponded 14 August 2014

Dear Liketotravel751,

Thanks for the review and positive words about Rozi at our front desk. We appreciate the feedback. We try hard to provide great service with a helpful attitude to all.

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Reviewed 19 June 2014

We had a three day get-a way and this boutique hotel was a great find! The staff is friendly and helpful from the moment you get there, including the valet parking attendants! Very clean and nice rooms, some with traffic noise, but the location cant be beat! Great breakfast included. Minutes to Century City mall, centrally located to the beach, downtown, the art museums! Will stay again next time we come to LA!!

Room Tip: Rooms in the back away from the main street will be quieter.
  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank NanB1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, Manager at Century Park Hotel, responded to this reviewResponded 7 July 2014

Dear NanB1,

We couldn't have said it better! Our first time guest's frequently find our hotel and instantly get to know our entire hotel, staff and accommodations like their own home. We strive to provide accommodations that exceed our guest expectations on every visit, every day for every guest. Your positive feedback makes it all worth our efforts.

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Reviewed 18 June 2014

Staff very pleasant, especially Rozi. We were felt very well in their hotel and gave us a lot of benefits. The rooms are old for the price they have, but everything is clean. The views from the room were not good, but then we realized that if you sleep near the road noise is deafening. So advise to book a room in the back side of the hotel.
The whole area of Beverlly is very expensive, so HIE Century City is good for one day. if you're going to be there for more that one day, I do not advise sleep in this hotel.

Room Tip: book a room in the back side of the hotel.
  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank catyrrios
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Century Park Hotel, responded to this reviewResponded 6 July 2014

Dear catyrrios,

Thank you for taking the time in completing a review about your stay. I am delighted to know that you found our staff pleasant. However, we apologize for the noise challenges experienced which has negatively impacted your stay. I have also noted your additional comment regarding the room and will be forwarded to the ownership of the hotel to be taken into consideration for future upgrades.

While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Kind Regards,

Charisse V.
Case Manager
IHGCare

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