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“Excellent”
Review of The Carlyle Inn

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The Carlyle Inn
Ranked #44 of 358 Hotels in Los Angeles
Certificate of Excellence
Reviewed 1 June 2014

Our "sister weekend getaway" was absolutely fabulous thanks to the friendly staff that helped us with directions and suggestions on how to get around. Our room had great amenities, a comfortable bed and a really cute courtyard to sit and relax!

  • Stayed: May 2014, travelled with friends
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Thank LVL29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denise W, General Manager at The Carlyle Inn, responded to this reviewResponded 9 June 2014

Dear LVL29,

Thank you for taking the time to share your experience with us. It’s wonderful to hear that you were impressed with the service you received while at the Carlyle Inn, and I will be sure to share your compliments with our entire team. I am also delighted that you’ve enjoyed spending time in the area on your “sister weekend”, as we are so central to West Hollywood, West Los Angeles and Beverly Hills. I appreciate your comments regarding the Carlyle’s overall amenities, and we look forward to welcoming you back soon!

Kindest regards,
Denise Waggoner
General Manager

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355 - 361 of 613 reviews

Reviewed 31 May 2014

Nice hotel with small touches that make it special. Staff is great, breakfast is great. Can't say enough good about this place. Only draw back is there are no decent eating places around. We had food delivered both nights we were there.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Best Western
Thank Peas2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denise W, General Manager at The Carlyle Inn, responded to this reviewResponded 9 June 2014

Dear Peas2013,

We’re delighted to hear of your stay at Carlyle Inn, we try and make each experience personal and special and so glad we were able to do this during your time with us. We appreciate you taking the time to share your experience with us and we look forward to your return; the Front Desk will be happy to recommend a good restaurant as we have several within walking distance and sorry you missed these during your trip. Hope to see you back soon!

Kindest regards,
Denise Waggoner
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2014

Elevator out of order No hot breakfast After working 16 hours straight, we had to walk 4 flights of stairs for our two day stay! Really. Then when we got to breakfast there was no hot food for us. Off to another hotel.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Best Western
1  Thank Lynn R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denise W, General Manager at The Carlyle Inn, responded to this reviewResponded 28 May 2014

Dear Lynn R,

Thank you for taking time to share your experience with us and I regret that we failed to meet your expectations in the details of your stay. Complimentary breakfast is served from 7am – 10am and is our policy that it is replenished throughout that time. I would like to welcome you back to the Carlyle Inn in hopes that we are able to redeem ourselves; please feel free to contact me directly at 310-275-4445 when your travels bring you back to the Los Angeles/Beverly Hills area.

Kindest regards,
Denise Waggoner
General Manager

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Reviewed 21 May 2014

A quiet, lovely place with an inviting courtyard, comfortable beds, nice amenities, and free breakfast! The staff is wonderful and returning there always feels like a home away from home. Any time I need to work in or near Century City, I pick this place. Plus the Thai food restaurant across the street makes dinners even more special.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Best Western
Thank Dolores E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denise W, General Manager at The Carlyle Inn, responded to this reviewResponded 28 May 2014

Dear Dolores E,

Thank you for the wonderful review of the Carlyle Inn! We do have amazing staff, and I appreciate you recognizing them; they love reading comments on their outstanding service! We look forward to having you return as our guest when your travels bring you back to the area!

Kindest regards,
Denise Waggoner
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2014

I checked in late at night after a long trip from the east coast , and the front desk was very helpful and welcoming . I was very pleased with the size and comfort of my room /bathroom along with the quality of the amenities , Excellent shower, with no ducking required for tall people / Air/ TV and water pressure . The inroom coffeemaker too. excellent location for BH , West hollywood

  • Stayed: May 2014, travelled solo
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1  Thank StaceyL126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denise W, General Manager at The Carlyle Inn, responded to this reviewResponded 28 May 2014

Dear StaceyL 126,

Thank you for your delightful review and for choosing the Carlyle Inn. I appreciate your mention of the quality of our guestrooms which also includes amenities such as our daily breakfast and complimentary Wi-Fi. We are in a great location and are central to so much of what Beverly Hills, Los Angeles and West Hollywood has to offer. I am very happy to read about the customer service that the staff provided during your stay with us, they are always thrilled when they are mentioned in customer comments. Thank you. We look forward to your return when your travels bring you back to the Beverly Hills/Los Angeles area.

Kindest,
Denise Waggoner
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 May 2014

This hotel only has one luggage cart and no bellmen to help, the upper garage is on a slant, as is your car, making it almost impossible to unload your luggage, and you have to take it in the elevator and up to your room, same on check out, and no one said they would help us.! Beware of underground parking if you can't get on the main floor, it is pretty scary.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Best Western
Thank Joseph W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denise W, General Manager at The Carlyle Inn, responded to this reviewResponded 12 May 2014

Dear Joseph W,

Thank you for taking the time to write your review of our hotel, your comments are very much valued! We really appreciate your observations regarding our small 32 room boutique property and apologize that you were not offered assistance with your luggage. I can imagine that must have been difficult for the two of you. Our staff members take their roles in our industry very seriously and try, every day, to provide excellent customer service. We reserved you in a fourth floor room per your reservation request and I do hope that you found everything else to be satisfactory during your three day stay.

I hope that you would consider staying with us again, and please let me know if I can be of assistance with a future reservation. I can be reached at 310-275-4445.

Kindest regards,

Denise Waggoner
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2014 via mobile

Great location, lovely neighborhood, very friendly and helpful staff, wonderful design, very clean, and free breakfast. Need I say more? Highly recommend. We walked the : mikes to the Grove and Farmers Market, only to discover a parking garage. Lovely walk from hotel, though. Parking does cost, but this is LA. Worth a stay

Thank Lynn M
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Denise W, General Manager at The Carlyle Inn, responded to this reviewResponded 25 April 2014

Dear Lynn M,

Thanks very much for your kind words; we truly appreciate the feedback about our wonderful hotel and team and glad our hotel was perfect for you! We do expect the best from ourselves and it's very rewarding when we hear we delivered. Have a great spring and please come back and see us this summer!

Kindest regards,
Denise Waggoner
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about The Carlyle Inn

Address: 1119 S Robertson Blvd, Los Angeles, CA 90035-1403
Phone Number:
Region: United States > California > Los Angeles > Westside
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Wheelchair access
Hotel Style:
#13 Family Hotel in Los Angeles
#58 Romantic Hotel in Los Angeles
#65 Business Hotel in Los Angeles
Price Range: £172 - £238 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Carlyle Inn 3*
Number of rooms: 32
Official Description (provided by the hotel):
There are so many reasons to stay at The Carlyle Inn, and topping that list is our beautifully renovated art deco inspired accommodations. Our boutique hotel is centrally located on Robertson Boulevard within easy access of Rodeo Drive, the Kabbalah Centre, Hollywood and various galleries, shops and salons. ... more   less 
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Also Known As:
Best Western Plus Carlyle Hotel Los Angeles
Best Western Carlyle Hotel
Best Western Los Angeles
Los Angeles Best Western

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