The hotel room was booked by a family member. I looked it up online and it looked great. Upon arrival to the rather small room, I was a bit put off by the satiny comforter on the bed. As I suspected it would, it slipped off of the bed with the slightest movement. I finally dumped it into the closet as there wasn't a place to store it.
When I went on an exhaustive search for an ice machine, I ran into an employee who informed me that there wasn't ice available to guests, but he would be happy to bring some to my room. (I hadn't noticed the line in the hotel room materials that stated that.) So, if you're not a cretin, you tip the fellow. For all intents and purposes, this made the ice a purchased item. I passed.
The continental breakfast cost $10.00. A la carte items were available for a fee. For the price of the room, even when obtained at a discount, as ours was, I was stunned to find that breakfast wasn't included.
There was a noisy party going on until about 12:45 (the guide requested that noise cease at 11:00).
As for the room map, it was unreadable, making it difficult to navigate the warren of halls.
Internet access was free, thankfully, which is how I'm able to write this review.
On a positive note, the location is lovely, but I will look for a Best Western (or some such) in the future.
Previous reviews I've seen for this hotel included a rather treacly response from management stating how glad they are to receive criticism as that's the only way they know what to improve. I would prefer not to receive such an attempt at a lame apology.
- Official Description (provided by the hotel):
- Mediterranean sophistication blends with California charm to create a hotel reminiscent of a private villa. Hotel Los Gatos, a Greystone Hotel, is nestled in historic downtown Los Gatos at the base of the Santa Cruz Mountains and a short drive from hyper-paced Silicon Valley and the soothing Santa Cruz coast. Atmospheric guestrooms capture the color and detail of a private villa. Dio Deka restaurant serves its award-winning Hellenic cuisine, and offers room service to our guests. ... more less
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- Also Known As:
- Hotel Los Gatos - A Greystone Hotel California