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“Toll house los gatos”
Review of Toll House Hotel

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Toll House Hotel
Ranked #1 of 6 Hotels in Los Gatos
Certificate of Excellence
GreenLeadersSilver level
Rock Springs, Wyoming
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Toll house los gatos”
Reviewed 19 April 2014

If I had all thumbs on each hand, i would give them all.... Chris, Emily, Oscar, Kim, Michael and the nice woman at the restaurant entrance each morning..... You guys turned the worst trip into the best with your wonderful personalities... Thank you sooooo much for the hospitality and making my entire time so much happier. I will definitely be back!!!!

Room Tip: Mine was 309
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  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mikaela D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abel V, Front Office Manager at Toll House Hotel, responded to this review, 22 April 2014
Dear Mikaela D,

10 Thumbs up! Thank you so much for making our day wih your feedback. Its very exciting to hear that we turned your bad trip around with the great personalities and genuine hospitality we strive to provide you and all of our guests that visit the Toll House. We cant wait to welcome you back. Have a great day!

Yours in hospitality,

Abel Veloz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,041 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (160)
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English first
Phoenix, Arizona
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 16 April 2014

Excellent! Very clean. Close to excellent restaurants and shopping, as well as nearby Mountain Winery. Pleasant staff, especially Emily and Abel at the front desk and Cruz and David for a special brunch. Very highly recommended!!

Green Features: Very admirable. Very environmental friendly. Recycling of all relevant materials. Immaculate grounds. Beautiful.
  • Stayed April 2014, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank dfsmithiii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abel V, Front Office Manager at Toll House Hotel, responded to this review, 22 April 2014
Dear dfsmithiii,

Thank you for taking some time to leave us an energizing review. It was all of our pleasure to be able to welcome you here while you were visiting the area. We hope to see you again soon!

Best Regards,

Abel Veloz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
169 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 10 April 2014

I went back to the Toll House nearly a year after the first time, and I enjoyed it again. The rooms are large and comfortable, the beds excellent, and things are mostly quiet. My only complaint was that there were not enough outlets to charge all of my devices and I hadn't thought to pack a power strip. I really like this hotel, and I'll stay here again given the opportunity.

Room Tip: Bring a power strip.
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Green Features: This hotel is very environmentally conscious. Rooms contain recycle bins, products are chosen for environmental friendliness, Pretty much everything can be recycled. I was impressed.
  • Stayed March 2014, travelled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Wayne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monrovia, California
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 April 2014

We stayed at the Toll House March 21-23, 2014. This was our second time....the first time was in August 2013. We live in Southern California and go up north to visit very close family friends.
We love the hotel, and the location cannot be beat. This last visit was especially enjoyable, because of Emily at the front desk. Everyone on staff is very nice, but in our estimation, Emily went above and beyond. She was so friendly and helpful, and gave us a room that we especially liked. I believe she is a standout employee, and we will look forward to doing business with her, and the hotel, in the future.
Actually, I was looking for accommodations for this June, and there is nothing available! Apparently we are not the only ones who love staying at your hotel!

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JulieJJ_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
buffalo, ny
Level Contributor
48 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 5 April 2014

This hotel was very nicely decorated and inviting. Easy to access from highway and located literally withing seconds to minutes walking distance to shops and restaurants of all kinds. I would love to return to Los Gatos and would stay at the Toll House.

Pros: location, comfortable beds and pillows, room wasn't large but not cramped, restaurant on premises serving breakfast through dinner, free toll house cookies at front desk, comfortable lobby. Very friendly waitstaff and great service in the restaurant.

Cons: our room was above a banquet room and very noisy. They did shut down the event at 10pm - yay! But guess what...early Sunday morning they were breaking down tables etc. I requested a quiet room when I checked in online...they did offer to move us to another room with a king bed but I was traveling with my son and that wasn't acceptable. Other than that, no complaints.

Room Tip: Be sure to ask for a room that is not anywhere near the banquet rooms, unless of course you will be...
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LoveALongWeekEndMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 March 2014

Travel to San Jose area...once a quarter. (from Seattle). I will be staying at this hotel more often. Nice, clean, comfortable accommodations. I've a couple medical things.. i need to be aware... and this hotel's cleanness passes my test/view.

Los Gatos is about 18 to 22 minutes from most area businesses, and so what. Hotel makes the trip. :)

Bar area nice, cozy. Very good Gibson!

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jack R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Gatos, California
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 March 2014 via mobile

Returned to the Toll House when in the area for business. Room was very clean and quiet. Took advantage of the hotel restaurant and had an excellent breakfast. The hostess Pam was a familiar face and so friendly and helpful. My waiter Oscar, also a familiar face, customized my order perfectly! When I checked out very early the computer was unavailable (running a batch process?) So the desk clerk offered to email a folio. The receipt came promptly but incorrectly included a premium channel fee for each night. An email back to the hotel resulted in a corrected bill being sent promptly. Ah, almost forgot to mention: Within the past year access gates have been installed. When checking in be sure to pull up close to the gate on the left side of the building. It will open automatically. I highly recommend Toll House whether for business or leisure!

Stayed March 2014, travelled on business
Helpful?
1 Thank Mike H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abel V, Front Office Manager at Toll House Hotel, responded to this review, 23 March 2014
Dear Mike H,

Thank you for leaving us a great review and personally recognizing some of our team. We are most delighted to be your hotel of choice whenever your in the area for business, and look forward to your next stay. Hope you are enjoying this great spring weather!

Best Regards,

Abel Veloz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Toll House Hotel

Property: Toll House Hotel
Address: 140 S Santa Cruz Ave, Los Gatos, CA 95030-6702
Phone Number:
Region: United States > California > Los Gatos
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Los Gatos
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Toll House Hotel 3.5*
Number of rooms: 115
Official Description (provided by the hotel):
Stay Charmed. Toll House is a unique fusion of the warm intimacy of a small town hotel and modern sophisticated hospitality. Situated in the heart of beautiful Los Gatos, Toll House captures the charm and ambiance of historic downtown and is only steps away from a delightfully bustling array of chic boutiques and eateries. This charming boutique hotel is a peaceful retreat at the gateway to Silicon Valley offering personalized experiences tailored to guest's individual needs and interests, from complimentary wireless high speed Internet, DVD players and movie libraries, to a full service business center and a knowledgeable concierge program. Additionally, the hotel offers signature brand elements, including Essential Elements bath and body products, high-tech efficiencies and a warm, welcoming atmosphere. Toll House is a dog friendly hotel, please note that a $75 pet fee will apply. Just off the lobby is Verge Restaurant, a place to entertain associates, celebrate old friends and perhaps meet some new ones. At every step, from cocktails in the bar to a meal under the stars, you'll find the friendliest wait staff in Los Gatos at your service. ... more   less 
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Also Known As:
Larkspur Collection Los Gatos
Toll Hotel Larkspur Collection
Toll House Hotel Los Gatos, California

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