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“Consistent Excellence”
Review of Toll House Hotel

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Toll House Hotel
Ranked #1 of 6 Hotels in Los Gatos
Certificate of Excellence
GreenLeadersSilver level
Santa Cruz, California
1 review
“Consistent Excellence”
Reviewed 20 May 2014 via mobile

I have the good fortune to stay at the Toll House at least two-three times per month throughout the year. My stays always start with a genuinely warm greeting and some laughter from Chris D., whose humor, good cheer, and consideration is always appreciated. His counterpart, Daniel, is also pleasant. The rooms and service are consistently excellent, and all the staff is accommodating toward ensuring my stay is exemplary--which it always is. Thank you!

Stayed May 2014, travelled solo
Helpful?
Thank Gary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abel V, Front Office Manager at Toll House Hotel, responded to this review, 22 May 2014
Dear Gary M,

Thank you so much for your recognition and kind words. We appreciate you returning to our hotel frequently and always look forward to your visits. See you soon and thank you for being our inspiration!

Best Regards,

Abel Veloz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,126 reviews from our community

Traveller rating
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    328
    128
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    25
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (163)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
San Jose, California
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 17 May 2014

This place is amazing. We are here for a wedding and with that comes champagne and high maintenance requests. Mike Baker was especially helpful and very flexible with the needs of a large wedding party.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 4AraQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abel V, Front Office Manager at Toll House Hotel, responded to this review, 20 May 2014
Dear 4AraQ,

Thank you for leaving us feedback on your recent visit and recognizing our staff and service. We hope you can stay with us again. Have a wonderful day!

Best Regards,

Abel Veloz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Gatos
Level 4 Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 10 May 2014 via mobile

A GNO turned into an overnight in LG and it was great. Painted pottery at Petroglyphs then sat by the fire at the Toll House. Very nice renovated rooms with comfy beds and loved our balcony. Modesto, our bus boy was a ray of sunshine in the morning. Could not have asked for a better stay.

Stayed May 2014, travelled with friends
Helpful?
Thank SpikerMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego
Level 4 Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 8 May 2014

Friendly staff for checking in, room was nice with a little balcony to sit on, comfy beds, big bathroom area, great location, good vibe though out the whole hotel. I would definitely stay here again and again.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Irelandcc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 5 May 2014

I took my husband to the Toll House for his birthday getaway weekend. The staff made it very special, indeed. There was champagne and chocolates in our room, and a birthday card from the staff! From Daniel and Chris at the front desk, to Jennifer in the Three Degrees restaurant and bar, everyone went out of their way to make it an excellent weekend. I recommend the Toll House for any special occasion, and to make any occasion special.

Room Tip: We had a room on the courtyard. Very quiet and no road noise.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pixie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abel V, Front Office Manager at Toll House Hotel, responded to this review, 7 May 2014
Dear Pixie K,

Thank you for taking time to leave us some great feedback on your recent visit and personally recognizing some of our amazing staff. We were all very excited to hear that your birthday celebration for your husband turned out excellent! Enjoy your day and we hope that your next celebration brings you our way. See you soon!

Best Regards,

Abel Veloz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 4 May 2014

This is my letter to Toll House:
I used to own a small hotel, so I know of what I speak!

Thank you so much. It was all perfect. One strange thing. I left 5 dollars for the maid the
first day and she didn't pick it up.

I was there for the LENS conference. Really, everything was perfect. The food was
very, very good. The temperature was great. All hotel staff were wonderful. The room
for the conference and the very close bathroom were just right.

I thought it was wonderful and right that parking and internet was free. It feels awful
to have a hotel nickel and dime you. It can really take the joy out of a vacation.

My guest
room was perfect. The bed was so comfortable I stayed in it most of the down time!
Room service was fast!

It was a short drive to the beach which was very nice also.

Thanks so much.

Jill

Room Tip: Don't be right on the road if you like quiet.
See more room tips
  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jill K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abel V, Front Office Manager at Toll House Hotel, responded to this review, 7 May 2014
Dear Jill K,

Thank you for your kinds words about your recent experience. Im pleased to see that you found our staff, hotel, and restaurant to be something to leave such a wonderful review about. Thank you for being our inspiration! Have a wonderful day and we hope you can visit us again soon.

Yours in hospitality,

Abel Veloz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
Reviewed 3 May 2014 via mobile

If your looking for romance and amazing food stop looking and stay here! The staff is friendly and very helpful, the food from the restaurant 3 degrees is spectacular, and if you bring your pet they give you a bed, bowls, and a cute dog treat too! You do have to pay additionally to bring your pet but is worth it. It was also one of the nicest rooms we've stayed in All in all it was a perfect night out and we can't wait to go back!!

Stayed April 2014, travelled as a couple
Helpful?
Thank Cara W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abel V, Front Office Manager at Toll House Hotel, responded to this review, 7 May 2014
Dear Cara W,

Thank you for leaving us an "Awesome" review about your past visit. We are all delighted that we provided you the perfect stay for the perfect night out and we cant wait to welcome you back.
Have a wonderful day and we hope to see you again soon.

Best Regards,

Abel Veloz
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Toll House Hotel

Property: Toll House Hotel
Address: 140 S Santa Cruz Ave, Los Gatos, CA 95030-6702
Phone Number:
Region: United States > California > Los Gatos
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Los Gatos
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Toll House Hotel 3.5*
Number of rooms: 115
Official Description (provided by the hotel):
Stay Charmed. Toll House is a unique fusion of the warm intimacy of a small town hotel and modern sophisticated hospitality. Situated in the heart of beautiful Los Gatos, Toll House captures the charm and ambiance of historic downtown and is only steps away from a delightfully bustling array of chic boutiques and eateries. This charming boutique hotel is a peaceful retreat at the gateway to Silicon Valley offering personalized experiences tailored to guest's individual needs and interests, from complimentary wireless high speed Internet, DVD players and movie libraries, to a full service business center and a knowledgeable concierge program. Additionally, the hotel offers signature brand elements, including Essential Elements bath and body products, high-tech efficiencies and a warm, welcoming atmosphere. Toll House is a dog friendly hotel, please note that a $75 pet fee will apply. Just off the lobby is Verge Restaurant, a place to entertain associates, celebrate old friends and perhaps meet some new ones. At every step, from cocktails in the bar to a meal under the stars, you'll find the friendliest wait staff in Los Gatos at your service. ... more   less 
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Also Known As:
Larkspur Collection Los Gatos
Toll Hotel Larkspur Collection
Toll House Hotel Los Gatos, California

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