I can't understand how a hotel can try to pass itself off as 4-5 star caliber on account of the decor and location. First off though, I would like to give the Malibu Inn it's fair share of compliments - the decor was very nice, boxed mints at night, fireplace in the room, and great views of both PCH and the coastline all provided for a wonderful atmosphere. The person who handled the design aspect did a nice job. The rooms were decorated in a homey, but not dated way by many means, and Internet access was up and going without a hitch. There is a private area on the beach with wicker beach chairs that lead straight out to the water on Carbon Beach. The hotel is about 10 minutes each way from Geoffrey's, Nobu, Gladstones, and other good dining.
My issue with the hotel echoes alot of the other reviews here - poor service from the front end and management. I'm not sure what the issue is, but it seems that no one there is really trained on customer service and how to handle a heavy workload. This could be due in part, to the fact that the hotel is understaffed (i.e., I saw the front desk manager also serve drinks, and bus tables in the same afternoon). This would normally be commendable since it shows that everyone picks up the slack, until I saw it happening in off peak hours as well and it really looked more than the employees were being forced to wear just too many hats. We accumulated a laundry list of lackluster service, but the most alarming were:
- Front End Staff: The staff was abrupt and sarcastic. Aside from a couple exceptional employees, the majority were very cold and made us feel uncomfortable when making requests. Housekeeping was actually the best part of the service - always smiling and always nice.
- Inconsistent bartending: We ordered a glass of wine one evening and the next evening were told that they do not serve it at the hotel. Two drink orders did not follow recipe at all.
- Long wait times: Cocktail orders took on average 30 minutes before they were served.
- Poor food quality: Food was generally dry - bread tasted stale. I gave the food a couple chances before making a final decision.
- Dirtiness: We switched cloth napkins three times in one sitting due to the fact that they had crust and stains on them. By this point, we had already grown irritated.
I understand that employees can feel overworked, stressed out, and flustered - however, at a $600-1200 a night hotel, the guest should not feel this as well. I really tried to give this hotel the benefit of the doubt because I like the place itself. I am actually a very patient person, although I realize I am sounding off right now, but this is due in part that I work really hard for my money, so when I want to splurge a little bit, I'd like to get what I pay for.
At the Malibu Inn, I did not get what I paid for.
- Official Description (provided by the hotel):
- Magnificently nestled right on the sands of famed "Billionaire’s Beach," Malibu Beach Inn is a spectacular ocean-front getaway within minutes of LA. Since its inception in 1989, Malibu Beach Inn has become a beloved destination for both leisure and business travelers. After a complete, contemporary multi-million-dollar renovation, Malibu Beach Inn re-opened its doors as the only luxury oceanfront hotel destination between Santa Monica and Santa Barbara, offering guests unsurpassed levels of luxury and service on the sands of exclusive Carbon Beach. The Malibu Beach Inn is approximately 22 miles from Los Angeles International Airport. The hotel embraces the serene beauty of the Malibu coastline through its landscaping, architecture and interior design. It also embodies the spirit of one of Southern California's most exclusive communities through the warm hospitality of its multilingual, European-trained staff, its signature beach club, and a unique collection of artwork by contemporary painter Glenn Ness. The Carbon Beach Club features California coastal cuisine with Pacific Rim accents that is complemented by an outstanding and extensive list of hand-selected small-production wines from California's premier wine regions. The dining room offers both indoor and outdoor dining, both of which boast breathtaking views of the Pacific Ocean and the sound of the tumbling surf below.Guest rooms feature private balconies, minibars, coffeemakers, hairdryers, bathrobes, DVD players, safes, complimentary high-speed Internet access, fireplaces (most rooms), and private hot tubs (some rooms). ... more less
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- Also Known As:
- Malibu Beach Hotel Malibu
- Beach Inn Malibu
- Malibu Beach Bed Breakfast