We have stayed here before and have nothing but great service. We visited Family over the Fourth of July, and decided to stay here again. Big mistake. I looked online for the rates, and decided to call Hampton a Inn directly to book our room. I requested the AAA rate and was quoted $94.05 per night for two nights ( the 3rd and 4th of July). When we checked in, the rate had jumped up. They tried to charge us $94.05 for one night, and $125.00 for 2nd night.
We got settled in our room, all was fine until, that evening we came back to our room after visiting Family. We gave my Great Niece a bath, there was no bath mat in the tub, and she slipped. She is 3 yrs old. We tried to heat up some snacks in the microwave, it did not work. The toilet would not flush. I called the Front desk and asked for maintenance. I was advised the Woman who was working the Front Desk was the only Employee on duty, she was very busy checking a rather large Wedding Party. We would have to wait for a plunger when she was done. Almost two hours later, we got a plunger. We showed her the microwave was not working. She played with it, couldn't get it working either, and then said " oh wow, it's not working. ". "Your just going to have to play with it to figure it out, I have to go." With that she left our room.
Then during the night, the bathroom light would not go on. Knowing there was no one to help, we used a flashlight in the restroom. The bad part if this is we are both disabled, and that made it very difficult. Later, we discovered a " master" switch by the front door that worked the automatic lights in the bathroom.
I reported all this to the "Front Desk Manager"on July 4. . A woman who did not seem to care about all that happened. She said she would have maintenance check it out, but no one ever got back to us. I also mentioned the change in rates, I told her the person at the desk when we checked in said she would adjust the balance, I left believing that would take place. The "manager" on July 4 then tells me that no one is authorized but her to adjust the balance, that it would be done since we had so many problems.as far as I am concerned, her attitude was not professional or helpful. She blew me off and basically dismissed me from the Frnt Desk.
We had an ADA room, since both of us are handicapped. The shower was a nightmare. The shower is a combo tub/ shower with two shower heads. One up high, that did not work, and a smaller one that below that ran on a track, up and down. When the water was running through it, it would not stay pointing at you, it would point to the floor. You had to maneuver yourself in a tub with no bath mat to take a shower.
On July 4th, we left our room after breakfast. We had a long day and returned about midnight to our room, only to discover the room had not been cleaned. The beds were not made, we had no clean towels, garbage was over flowing, and we ran out of toilet paper.
The only bright light was an Employee named Troy who went above and beyond to try and remedy the situation. He should be commended for his suburb Customer Service. When he noticed us entering the Lobby, he immediately came to me and started pushing me in my wheelchair to my room.
When we called and asked for toilet paper, he was very apologetic, brought us toilet paper, bottled water, and fresh towels.
Would I stay there again, probably not. There are just as nice, comparable Hotels in Manteca who appreciate their customers.
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- Also Known As:
- Hampton Inn And Suites Manteca
- Hampton Inn & Suites Manteca Hotel Manteca