First off, when we arrived they didn't have any gold carts available for us "Because we had a full house last night." Like that’s a valid excuse! When you can't park your vehicle near your room, it stinks having to call to the front desk every time you need to get to your car, then go to the lobby to get them to take you to your room. When we got to our room, there was a bottle of champagne on the bar. I didn't remember anything about a free bottle of champagne but maybe I missed it in the brochure. The letter attached said, "Dear Mr. & Mrs. Beers, Welcome to the Marina Dunes Resort! We are honored to have you stay with us! Please let us know if there is anything we can do to make your stay more enjoyable. Warmest Regards, The Staff of Marina Dunes Resort." Before we left, my fiancé and I debated as to whether or not we should take the bottle for fear I would be charged for it. We took it anyway and went home. Turns out my fiancé’s friend actually bought the bottle of champagne through the hotel and faxed them a copy of a note she wanted left on the bottle. Her note said Happy Birthday Danae, Have fun, love (her friend). I couldn't believe it! This "Resort" tried to take credit for a bottle of champagne that our friend had purchased for us! I was so livid that I called the manager who only said she was sorry and didn't offer to comp us anything! I had to tell her she at least needed to comp us the bottle of champagne. After some talking about the fact we didn't even get a golf cart and how much I spent for the room, she finally conceded and credited our friends account. I expected a lot more professionalism and not excuses from a four star resort.
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- Also Known As:
- Sanctuary Beach Hotel Marina
- Sanctuary Beach Marina