Website advertised hotel to be "across the street from beach". Yet there's a resort across the street and we couldn't find the beach on a cursory walk. The room is about the quality of a $130 room yet we paid about triple that to be "across the street from the beach", but couldn't find it!. There was NO "Quality" , nor value for the money we spent. Clerk couldn't tell me if hotel was east or west of hwy, poor knowledge of location. About 8-9pm there was barely a dribble of water for my shower, but seemed to have fair pressure in the morning. Manager had me complain to her boss about poor value for the $400+ We paid and manager was nice. Her boss was inconsiderate about the poor, misleading advertising. I told her we were NOT at the beach when we "crossed the street". She had to give me directions to find the beach, "from the driveway, turn left, go to the stop sign, turn right and that road will dead end into the beach". Those directions don't make it sound like the hotel is across the street from the beach. (tho it's 5min.walking distance) I'm sure I'm not the only person who's complained about the advertising/price and I don't think Quality Inn intentionally wants to mislead its customers, but they stood behind their advertising and wouldn't budge off the $400 charge! The location advertisement should better convey the truth. I attached videos and photos. The video where I drove to find the beach was TOO LONG to post. It's a 2 minute drive or a 5 minute walk.
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- Also Known As:
- Quality Inn Monterey Beach Dunes Hotel Marina
- Quality Inn Marina
- Marina Quality Inn