We arrived late since we were not used to driving with out street lights. The property seemed well maintained. A couple more parking spaces would be helpful.
Was not greeted as an IHG rewards member.
Arrived to a dark room. Wanted to put a few drinks in the fridge, ours was removed. Called the fd to ask if we were ours was and she said only their suites had fridges. When u opened the cabinet door where the fridge should be, there was dust bunnys. After they removed the fridge they couldn't even clean under it!
Mattress is barely better than the ones you would find on a sofa sleeper. On the thin side where you could feel the springs.
The next day, housekeeping forgot to put back hand towels. I reported it to the fd and he told me if I wanted any I would have to go get them. After coming back from a long day at the first city music festival, running back to the lobby was the last thing on my mind.
Normally, I trust the holiday inn brand but I would look else where next time in the area. Customer service is not their top priority.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express Hotel & Suites Marina, CA!We are located on the Monterey Peninsula, just minutes from Downtown Monterey, Cannery Row and Monterey's Fisherman's Wharf. Santa Cruz, Seaside & Sand City are also nearby.Close to the natural beauty of the dunes and Marina State Beach Park, this hotel offers the guest great value and proximity to the areas world-class golf, dining, and attractions. We are a short drive to the Monterey Bay Aquarium, Carmel-by-the-Sea, 17 Mile Drive, & Pacific Grove.Our beautiful hotel features complimentary Deluxe Express Start Continental Breakfast, free high-speed Internet access in all rooms, and free local phone calls. After a day of sightseeing, return to your comfortable room to relax or enjoy an invigorating work out in our fitness room or dip in our oversized hot tub. We look forward to welcoming you to our hotel very soon! ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites - Marina
- Holiday Inn Express Marina
- Holiday Inn Marina