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“Pick a different hotel in Marina del Rey.”
Review of Jamaica Bay Inn

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Jamaica Bay Inn
Ranked #3 of 11 Hotels in Marina del Rey
Certificate of Excellence
Crossroads, TX
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Pick a different hotel in Marina del Rey.”
Reviewed 18 August 2014

Jamaica Bay Inn is one of those places that has great potential, but needs new management. As a refurbished hotel its outward appearance is quite appealing, but sleeping there or eating there can be a nightmare; that is, if one could sleep long enough to have a nightmare. Constant footfall noise between floors is a big problem and the service in the restaurant is the worst I have experienced anywhere in years. And, shame on us, we tried the restaurant more than once.
Upon checkout we experienced the same as others have written here: plenty of charges in error—always to the hotels advantage. Save yourself the grief, pick a different hotel in Marina del Rey.

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank wjsteding
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
craig f, General Manager at Jamaica Bay Inn, responded to this review, 19 August 2014
Dear wjsteding;

Thank you for sharing your review and the details of your experience.

I sincerely apologize to you and your family for enduring these challenges during your stay. I assure you this experience is not typical of our service and our facility we take so much pride in.

I have messaged you privately to work to correct this experience.

Again, thank you for being our guest and your feedback.

Craig Forbus, General Manager
cforbus@jamaicabayinn.com
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (407)
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English first
Melbourne, Australia
Level 4 Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 12 August 2014

The Jamaica bay inn was my introduction to Los Angeles, and when I eventually return i will be definitely staying here again.
The first thing it is clean and comfortable. The room had a great view of the hotel grounds,pool and the marina ,The Room was always immaculately serviced.
It is in close proximity to Venice and Santa Monica.(walking distance in fact)Across the road is a great diner called the killer shrimp/ killer cafe.
The staff were friendly, and very helpful and always up for a conversation.
The hotel restaurant fun with a mix of locals and guests.I'll remember my time here as long as live.

Room Tip: Ask for a room facing the marina, not the car park.
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  • Stayed September 2013, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
1 Thank scott m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
craig f, General Manager at Jamaica Bay Inn, responded to this review, 19 August 2014
Dear Scott M;

Thank you for your kind review.

It is such a pleasure to hear that you had enjoyed your stay including our location, our service, and our Beachside Restaurant.

Thank you for being our guest. We look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton, United Kingdom
Level 5 Contributor
64 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 10 August 2014

We stayed at this hotel for 3 nights in an ocean view room on floor 1. The view was tranquil and the hotel very peaceful within walking distance of Venice beach and some restaurants.
The bedroom was very spacious and comfortable, the bedding could do with updating as it was not as luxurious or comfortable as other hotels I've stayed in. The room could also do with better insulating as on night 2 we were awaken at 4am by a herd of elephants in the room above which kept us awake for at least 2 hours. In the end I had to complain to the front desk who quickly sent security up to the room above and they quietened down a little.
We only had breakfast once at the hotel and it was okay.
The gym was very small as was the pool but we did not expect anything different therefore it did not spoil our enjoyment.
I'm glad we stayed here as opposed to Santa Monica or Venice Beach as it was much quieter and they were both within walking or biking distance

Room Tip: Try and get a room at the top to avoid the sound of a room above.
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  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank sykesc66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
craig f, General Manager at Jamaica Bay Inn, responded to this review, 19 August 2014
Dear Sykesc66;

Thank you for sharing your review!

We are pleased to hear you enjoyed your overall stay including our great location.

I am sorry to hear that you were disturbed by nearby noise. Thank you for your feedback on our bedding and our gym as we make future considerations.

We hope you will join us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dusseldorf, Germany
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 August 2014

Stayed here for one night after a mix up with an apartment reservation and would have loved to have stayed the entire week! Nicolette was the friendliest receptionist we have ever met! She really went out of her way to help us. Rooms were clean and very comfortable with great views. We had a fantastic dinner - the Ahi Salad & fish tacos were amazing. Highly recommended!

  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank JustTF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
craig f, General Manager at Jamaica Bay Inn, responded to this review, 19 August 2014
Dear JustTF;

Thank you for sharing your kind review!

We are happy to hear you enjoyed your stay with us. Thank you for acknowledging our staff member Nicolette.

We hope that you will join us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Illinois
Level 6 Contributor
250 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
Reviewed 7 August 2014

After tons of research on Tripadvisor, the Jamaica Bay Inn was the best value I could find. Was hoping to stay in the Santa Monica area, but hotels actually in SM were way out of our price league. The JBI is a nice alternative and is still close to everything - SM, Malibu, Bevery Hills, Hollywood.

The hotel is clean and modern. The bed was SUPER comfortable and the room is a nice, big size. We had a view of the parking lot, which was not the greatest, but didn't want to spend another $40/night for an upgraded view. We had a couple of issues - we arrived around 2:30 on a Sunday, knowing we couldn't check in until 3:30pm. Totally fine with us - they told us they would call at 3:30 when the room was ready. We went for a walk, and around 4:15, realized we had not been called yet. Walked back to the hotel, explained the situation, and were told "yes, it's ready now". No explanation regarding the lack of phone call. When our room was cleaned after the first night, everything looked great, but we were not left with any new towels. My husband called the front desk for more. We waited probably at least 15 minutes with no towels yet. It wouldn't have been an issue, but we were hoping for a quick shower so that we could go out again for the sunset. He called a 2nd time and towels were finally brought to us. The room also had a little bit of a funky smell.

Overall, decent stay. I would look into returning if the price was right.

Stayed August 2014, travelled as a couple
Helpful?
Thank BaseballFan5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
craig f, General Manager at Jamaica Bay Inn, responded to this review, 19 August 2014
Dear BaseballFan5;

Thank you for sharing your kind review!

We are pleased to hear you enjoyed your stay overall.

I apologize for our miscommunication in regards to your timeliness of your check in and as well your delayed wait time for your requested towels. We appreciate you feedback in these situations as we improve our processes for efficient service.

Thank you for being our guest! We hope you will return soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Whitefish Bay, Wisconsin, United States
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 5 August 2014

Room was gorgeous. View was very nice. I had the fish tacos for lunch and they were outstanding.
If you are an early riser you can watch the paddle boarders doing yoga!!
We were there for a wedding - loved it. Would love to go back again and stay longer.

Room Tip: Try to get a room facing Mother's Beach.
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  • Stayed May 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Tanya C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
craig f, General Manager at Jamaica Bay Inn, responded to this review, 19 August 2014
Dear Tanya C;

Thank you for sharing your recent review!

We are pleased to hear you enjoyed your experience!

We look forward to welcoming you back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level 1 Contributor
4 reviews
Reviewed 1 August 2014 via mobile

We have stayed in Los Angeles before but were looking for a relaxing beach lication and we couldn't have picked better than Jamaica Bsy Inn . From the moment we checked in the staff were friendly and helpful , rooms were comfortable with lovely views of the beach and Marina and location was central to everything we wanted to visit . Will definitely be back - thank you for a lovely stay

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WAnderson221
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
craig f, General Manager at Jamaica Bay Inn, responded to this review, 19 August 2014
Dear WAnderson221;

Thank you for sharing your review!

It is a pleasure to hear you enjoyed you stay so much that you will return again!

Thank you for being our guest! We will see you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Jamaica Bay Inn

Property: Jamaica Bay Inn
Address: 4175 Admiralty Way, Marina del Rey, CA 90292-6299
Phone Number:
Region: United States > California > Marina del Rey
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Marina del Rey
#1 Romantic Hotel in Marina del Rey
#3 Family Hotel in Marina del Rey
#4 Business Hotel in Marina del Rey
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Jamaica Bay Inn 3.5*
Number of rooms: 111
Official Description (provided by the hotel):
While here, enjoy onsite dining at Beachside Restaurant & Bar, serving up California coastal cuisine with marina views, take a swim in our heated year-round pool and enjoy our location near Mother’s Beach, Venice and Santa Monica. ... more   less 
Reservation Options:
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Also Known As:
Jamaica Bay Hotel Marina Del Rey
Best Western Marina Del Rey

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