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Hilton Garden Inn Los Angeles Marina Del Rey
Ranked #5 of 11 Hotels in Marina del Rey
Certificate of Excellence
Reviewed 29 May 2014

We needed a hotel so that we could attend a function in Marina del Rey. The Hilton Garden Inn was almost directly across the road, and competitively priced. As it turned out, it was more than just conveniently located. The staff were friendly and helpful; the hotel is clean and has a freshness about it; the beds were comfortable and the room was well-appointed. There is ample parking underneath the hotel. And it's just a stone's throw to Venice and Santa Monica. A great choice!

  • Stayed: May 2014, travelled with friends
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Review collected in partnership with Hilton Garden Inn
Thank Victoria A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dean W, General Manager at Hilton Garden Inn Los Angeles Marina Del Rey, responded to this reviewResponded 30 May 2014

Thank you for your feedback and for staying with us! We hope this was the first of many visits and please keep the comments coming, as we want to get better and better so we have loyal guests for years to come...

All the best and safe travels!

Dean

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816 - 822 of 1,161 reviews

Reviewed 29 May 2014

Back again, after a 2 week stay to this wonderful hotel here in Marina Del Rey, Ca.
Fantastic front desk. They even remembered my last name. Thank you, Drew.
Great restaurant, bar and patio area. Third floor rooms looking west are awesome.
Cudos to Shayray in rez.
Thanks for another great stay.
Glenn Daly

  • Stayed: May 2014, travelled on business
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Thank dalyaspn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dean W, General Manager at Hilton Garden Inn Los Angeles Marina Del Rey, responded to this reviewResponded 30 May 2014

Reviews like this just make our day! Thank you for taking the time and for mentioning Drew and Charay...they are very grateful for the recognition!

We look forward to your next visit and as always, let us know how to make it even better!

Dean

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Reviewed 28 May 2014

right near the busy streets and a lot of light that is hard to block out of the room due to cheap shades. Get a 'bungalow' whatever you do, rooms are small and tacky. air blower in bath is very noisy. agree that some staff are rude and roll their eyes when you ask them for something. music in the restaurant for breakfast is loud and annoying. not a pleasant stay, some where else next time.

  • Stayed: May 2014, travelled on business
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Thank overdoityks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dean W, General Manager at Hilton Garden Inn Los Angeles Marina Del Rey, responded to this reviewResponded 30 May 2014

I'm sorry your stay was not as satisfying as it could be. Also, surprised to hear about noise as all the windows are double-paned and we're not near a freeway or anything.
Especially concerned about your staff comments, which I will look into, as we honestly never get comments like this...

In any case, we hope you'll give us another chance to show you a better experience, and we wish you safe and happy travels always...

Dean

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Reviewed 28 May 2014

I really enjoyed my stay at the Hilton. The lobby was welcoming, the hallways were wide and our room was spacious and clean. Beds were comfortable and shower was great. Everyone was extremely friendly and helpful. I liked that there was a 24 hour snack area. We rented a car so nothing was really that far. I would stay here again. Downsides were the breakfast buffet wasn't that great (just a personal thing but I would have liked to order room service for breakfast), our room over looked a public parking lot which is unfortunate because the hotel is nice and beyond the parking lot looked like a mini lake. Also there's a $10 parking garage fee per night. Not too expensive but I've parked at many hotels for free. Overall I really liked the hotel.

  • Stayed: May 2014, travelled as a couple
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Thank InEffect1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dean W, General Manager at Hilton Garden Inn Los Angeles Marina Del Rey, responded to this reviewResponded 30 May 2014

Thank you very much for taking the time to write and your descriptions were great! We appreciate your positive comments on the staff especially!

As far as the room type, just let us know your request for next time and we'll be happy to try and give you the perfect room!

Safe travels, and hope to see you soon!

Dean

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Reviewed 26 May 2014

This used to be an independent hotel that we stayed at often. It was well-priced and a reasonable walk to the beach (it is on the marina side). But since Hilton took it over, it has gone downhill. The service is much worse. The staff are not helpful and, in some cases, quite rude. The rooms themselves are fine and the location is fine (not the best but close to it). I won't stay here anymore.

  • Stayed: August 2013, travelled with family
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Thank AttorneyMom M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dean W, General Manager at Hilton Garden Inn Los Angeles Marina Del Rey, responded to this reviewResponded 27 May 2014

So sorry to hear you didn't enjoy your stay, and very surprised by your thoughts on the service...we normally get nothing but rave reviews on the staff's helpful and friendly attitudes, so it's disappointing to say the least...

We do hope you'll give us another chance to give you a great experience and thank you for taking the time to share your thoughts.

All the best,

Dean

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Reviewed 23 May 2014

This is a great hotel in Marina Del Rey. My room was huge and everything was first rate. Every single staff person was friendly and helpful. The pool was heated and very clean, as well as the hot tub. The lobby is also beautiful.

  • Stayed: May 2014, travelled solo
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Review collected in partnership with Hilton Garden Inn
Thank Dan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dean W, General Manager at Hilton Garden Inn Los Angeles Marina Del Rey, responded to this reviewResponded 27 May 2014

Thank you for your review!

We appreciate you taking the time to share your thoughts and we hope to see you again soon!

Our staff is grateful for your feedback and anything we can do to make your next stay even better, please don't hesitate to ask!

All the best, and safe travels!

Dean

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Reviewed 19 May 2014

great location but we had several complaints about the temperature of our shower. We stayed 7 nights. complained 3 times that it was not hot enough. No resolution I think the desk staff was kind of not caring. Also on Friday night had a very noisy person above me and complained three time that night. They did offer me another room for the night just to sleep in. The shower issue was unresolved.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank Mickey C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dean W, General Manager at Hilton Garden Inn Los Angeles Marina Del Rey, responded to this reviewResponded 21 May 2014

I am so sorry to hear about your disappointing stay. Sadly, this is the first I've heard of any temperature problems with our showers since we opened, and I will get to the bottom of what happened. Being a new renovation, we have not heard of this issue, so I will see what's going on.

I hope you will give us another chance, as I assure you we do care, especially the front desk as they are a great team who do care about customer service.

My apologies again, and should you decide to give us another try, please contact myself or Richard, the AGM, and we will ensure you have a great stay.

Safe travels,

Dean

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Additional Information about Hilton Garden Inn Los Angeles Marina Del Rey

Address: 4200 Admiralty Way, Marina del Rey, CA 90292-5422 (Formerly Marina International)
Phone Number:
Region: United States > California > Marina del Rey > Venice
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Marina del Rey
#3 Business Hotel in Marina del Rey
#3 Romantic Hotel in Marina del Rey
Price Range: £141 - £258 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Los Angeles Marina Del Rey 3*
Number of rooms: 135
Official Description (provided by the hotel):
Pleasantly situated amidst the scenic Marina Del Rey Harbor and Marina Beach, the Hilton Garden Inn Los Angeles Marina Del Rey hotel is a business and leisure travel haven. Nearby local attractions, eateries and shops populate the surrounding area while the eclectic areas of Venice Beach and Santa Monica are just short drives away. LAX and LMU are also within easy access for added convenience. ... more   less 
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Also Known As:
Marina International Hotel Marina Del Rey
Marina International Del Rey

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