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“Very good hotel that with a few adjustments could be great...”

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Hilton Garden Inn Los Angeles Marina Del Rey
Ranked #5 of 11 Hotels in Marina del Rey
Certificate of Excellence
Reviewed 11 August 2014

I stayed here for the first time with my family and it was a very pleasant experience. Every person from the staff was very helpful and attentive. The building is beautiful and clean. There are many places you can go inside or outside to clear your mind and relax. Breakfast was included in my stay and was delicious, served from 6 AM to 12PM! I booked a suite and it was very peaceful and quiet. I was traveling with my baby and nothing interrupted his sleep during the night. I took a star off because: 1) The sofa bed was very, very uncomfortable (specially at $500 a night.) I woke up with a backache. Don't book the suite with the sofa bed if someone will be sleeping on it. The restaurant at the hotel is terribly expensive for what they serve. For example, they charge $16 for a (non-gourmet) cheeseburger with fries.

Room Tip: Don't eat at the restaurant unless breakfast is included with your stay; it is terribly expensiv...
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  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Viridiana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dean W, General Manager at Hilton Garden Inn Los Angeles Marina Del Rey, responded to this reviewResponded 12 August 2014

Thanks so much for the great review, we do appreciate it! I will look at the restaurant menu, per your feedback, as this is the first comment like this I've received...

We hope you'll become a regular guest, so we can make sure each and every stay is to your liking.

Safe travels, and thanks again!

Dean

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Reviewed 10 August 2014

Also very nice location near the Marina. Parking is easy to get in and out of and hotel is just a short walk to Venice Beach at Washington Street and the charming canals of Venice. Rooms are well equipped and new. Breakfast was good, though they did not offer an omelet option as other HGIs offer. Staff was very friendly and helpful. The hotel is laid out in a unique way that seems very Southern California.

Room Tip: We had a room overlooking the pool and it was terrific.
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  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank advisorj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dean W, General Manager at Hilton Garden Inn Los Angeles Marina Del Rey, responded to this reviewResponded 12 August 2014

Thanks so much for the great review - we're so happy you enjoyed your stay! We hope you'll come stay with us as a regular guest and also, we do offer omelets as part of the buffet...you can just tell your server and we'll whip one up for you!

Anyway, we hope to see you again soon, and thanks again!

Dean

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Reviewed 10 August 2014

Looked like new hotel since it has been remodeled. Rooms were just as clean as a new hotel. Loved eating breakfast and dinner outside. Great location to Venice Beach (walking distance). Staff was extremely friendly. Easy parking.

  • Stayed: August 2014, travelled with family
    • Value
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Review collected in partnership with Hilton Garden Inn
Thank Teresa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dean W, General Manager at Hilton Garden Inn Los Angeles Marina Del Rey, responded to this reviewResponded 12 August 2014

Thanks so much for your feedback and for such wonderful comments. The staff is grateful for the lovely review and this what makes us come to work each day!

We hope to see you again soon, and safe travels always!

Dean

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Reviewed 9 August 2014

We could not have enjoyed Marina Del Rey without the help of the excellent staff at The Hilton Garden Inn! The hotel has a great location , we hopped on bikes and rode for miles and miles along the beach! Clean ,Friendly, Awesome property! Thanks again to all of you for making our stay amazing!

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
Thank Slone_rangers1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dean W, General Manager at Hilton Garden Inn Los Angeles Marina Del Rey, responded to this reviewResponded 12 August 2014

Thank you so much for your enthusiastic review, and especially for sharing your thoughts on the staff...we are very proud to have them.
We do hope you'll be a regular guest here and hope we'll see you again and again!

Safe travels, and thanks again!

Dean

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Reviewed 8 August 2014

Located next to a parking lot on a rather busy road,this facility has the only merit of being close to the LAX airport. Noise level from street traffic higher than expected
The Marina is across the road very little to do there without a car.
Rooms are clean and adequate good free Wifi
Staff pleasant

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank MILOUW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dean W, General Manager at Hilton Garden Inn Los Angeles Marina Del Rey, responded to this reviewResponded 12 August 2014

Sorry you're stay was not what you'd hoped...but I am happy you thought well of the staff.

Sounds like your trip was not geared to the offerings of the Marina, as there is much to do if you are in the mode of beaches, restaurants, biking, and water sports.
Perhaps you will give us another try if you are up for those kinds of activities?!

In any case, we do appreciate you staying with us and taking the time to give us your feedback.

Thank you and safe travels!

Dean

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Reviewed 8 August 2014

I don't think we will stay at this hotel again. The fridge froze over, the bath tub faucet was broken (and no one came to fix it), we got a room overlooking the parking lot even though the hotel was not full. Staff were friendly, but they didn't seem eager to solve the problems we had. For instance, overall the room and bathroom was clean (bedding and floors), but on closer look there were visible shoe prints on the wall and the broken bathtub faucet came loose from the wall. We choose this hotel because we wanted a fridge for our son's milk, but when it froze our food and drinks overnight we had to use the ice cooler that we bought from home. We've stayed at Hilton many times, and this stay just did not meet the expectations we had for this brand of hotel.

  • Stayed: August 2014, travelled with family
    • Value
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    • Cleanliness
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Review collected in partnership with Hilton Garden Inn
Thank Darouny S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dean W, General Manager at Hilton Garden Inn Los Angeles Marina Del Rey, responded to this reviewResponded 12 August 2014

So sorry your stay did not meet your expectations! We pride ourselves on taking care of issues and this is the first I'm hearing of your challenges...I am so sorry.
I will make sure to follow up with the team as we are better than this and I do hope you will give us another chance to improve on this experience.
Please contact me or the AGM and we will ensure your next stay is superlative.

Thank you for your time and consideration.

Dean

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Reviewed 5 August 2014

Stayed here (18-24/8/14) with the family and had a great stay with friendly helpful staff always on hand to sort out any of your problems. Thanks. Tony P's is a good sports bar for food, round the corner.

  • Stayed: August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank austin m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dean W, General Manager at Hilton Garden Inn Los Angeles Marina Del Rey, responded to this reviewResponded 7 August 2014

Thanks so much for your kind review, and we're so happy you enjoyed your stay and the staff was helpful to you. We pride ourselves on our friendly team, and want to be sure to offer all our guests real hospitality.

Tony P is a friend of the hotel, and we agree his place is great! Come try our restaurant next time, if you weren't able to last time, and I'm sure you'll enjoy!

Thanks again, and hope to see you soon!

Dean

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Additional Information about Hilton Garden Inn Los Angeles Marina Del Rey

Address: 4200 Admiralty Way, Marina del Rey, CA 90292-5422 (Formerly Marina International)
Phone Number:
Region: United States > California > Marina del Rey > Venice
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Marina del Rey
#3 Business Hotel in Marina del Rey
#3 Romantic Hotel in Marina del Rey
Price Range: £141 - £258 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Los Angeles Marina Del Rey 3*
Number of rooms: 135
Official Description (provided by the hotel):
Pleasantly situated amidst the scenic Marina Del Rey Harbor and Marina Beach, the Hilton Garden Inn Los Angeles Marina Del Rey hotel is a business and leisure travel haven. Nearby local attractions, eateries and shops populate the surrounding area while the eclectic areas of Venice Beach and Santa Monica are just short drives away. LAX and LMU are also within easy access for added convenience. ... more   less 
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Also Known As:
Marina International Hotel Marina Del Rey
Marina International Del Rey

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